Both community associates, Margie and Debbie, are very professional and go above and beyond the call of duty. I highly recommend the 875 N Michigan Ave location.
Bedrijf heeft geantwoord
Locatie
Wijzig locatie875 North Michigan Avenue, John Hancock Center, 31st Floor, 60611 Chicago, IL, US
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve been with Regus for years at multiple locations in both cities and suburbs. I added a new employee that will be using my office on the days I won’t be in the office to maximize the efficiency fo... Toon meer
Generally, Regus has provided what was promised. Marge & Debbie are very helpful. Marge, in particular, makes the office run well.
What kind of services: 1. Refuse to provide due explanations? 2. No Billing Phone Numbers & Email Addresses to their clients? 3. And just continue to demand payments without... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contactgegevens
875 North Michigan Avenue, John Hancock Center, 31st Floor, 60611, Chicago, IL, Verenigde Staten
- 3127947800
4,1
Goed
9 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Both community associates
Both community associates, Margie and Debbie, are very professional and go above and beyond the call of duty. I highly recommend the 875 N Michigan Ave location.
1 juni 2026
Antwoord van Regus - Illinois, Chicago - John Hancock Center
Hi Robert, thank you for your wonderful review! We're delighted to hear that Margie and Debbie have made such a positive impression through their professionalism and dedication. We truly appreciate your recommendation and look forward to welcoming you again.
I really like my office
I really like my office. The people who run the office, Debbie and Margie, are superb.
5 februari 2026
What matters to this business owner!!
I’ve been with Regus for years at multiple locations in both cities and suburbs. I added a new employee that will be using my office on the days I won’t be in the office to maximize the efficiency for my current situation. Both, Margie and Debbie
worked with my new employee and made her comfortable, especially helping her with her online Regus access. Thanks again for all that you do ladies to make my life easier. Your efforts are noticed!! Thank You! Best, Stefan Rosuck
10 december 2025
Review Sept 25 2025
Generally, Regus has provided what was promised. Marge & Debbie are very helpful. Marge, in particular, makes the office run well.
19 augustus 2025
Regus harrasses its clients with…
What kind of services:
1. Refuse to provide due explanations?
2. No Billing Phone Numbers & Email Addresses to their clients?
3. And just continue to demand payments without due explanations?
Your explanations - Thank you. But it isn't the full story here. The whole issue had to do with your extra invoice for not setting up an Auto Pay. We have set them up but we have been paying through other payments since we didn't trust Regus Invoices that has double-taxations for all items for some reasons. And we have asked someone to get back to us and we are not even getting any response, other than demanding us only those payments, without due explanations?
Don't you think this is "bullying" and "harassment"?
I have asked the Managers at John Hancock Center to resolve this in 24 hours. If we don't hear from as usual, I will let you know here. Perhaps you can call us to settle this. It's not the money, but your sheer practice of "bullying". This is America. No one will tolerate this.
The late fees - I am sorry but we are not responsible for? Why? When you all have refused to respond to our inquiries for months? Why should we pay them when you didn't even bother to explain?? It makes no sense whatsoever!
And giving us a "runabout"....
Yes. Someone from your department, Matt, has contacted us repeating what you have here. But, when I have tried to reply, it is "No-Reply" email.
Are you guys intentionally making it impossible to communicate with your Billing department directly so that your clients end up giving up and pay in the end?
Is that the tactic? Then how come we cannot even have 1 email address and phone number but multiple emails demanding us to pay....?
And lastly, why would you even bill us with incorrect billing to begin with by adding coffee services that we didn't even use and apply for? And you make it sound like Regus has done us a favor, when it wasn't even supposed to be there??
And wasting our time to having to go back to ask for waivers....??
And we have been making payments on time each month....except for that extra invoice that no one bothered to explain until maybe a week ago....That's what I mean by a "practice of bullying".
30 augustus 2023
Antwoord van Regus - Illinois, Chicago - John Hancock Center
Hi Eun, I’m sorry you felt the need to escalate this.
Your billing is correct and in line with the agreement you signed and we’re sorry if this has not been made clear for you.
On top of your regular monthly fees you received a charge for our optional unlimited tea & coffee service; you advised us that you did not require the service and it was promptly credited back and the service removed from your account.
You also received a few late fees, the first of which was credited as a goodwill gesture as you added an automated payment method to your account.
The remaining two were triggered because your invoice for August fees had a due date of 15 July and remains unpaid.
Because of this unpaid invoice you were sent payment reminders and eventually had your services restricted.
We greatly value your business and want to maintain a positive working relationship with you. However, the current payment situation needs to be resolved.
A member of my team has contacted you with further information.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.