Regus - Lisbon, Chiado Reviews 2

Antwoord van Regus - Lisbon, Chiado

29 jan 2025

Hi Pilar,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from us.
We’re looking into this as a priority and a member of our team will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant inquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus

Antwoord van Regus - Lisbon, Chiado

Geüpdatet op 18 dec 2024

Hi Simon,
I’m so sorry for your dissatisfaction.
The details of all charges and services are outlined in your agreement and we have billed you accordingly. I understand that you were unhappy with the office restoration service fee. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement.
Your centre team confirmed that the aircon was repaired and functioning now. You were also provided with an alternative office until the repair was completed.
Regarding the internet issue, your centre escalated it to our IT team, as you reported poor connectivity in your office. However, our IT team was unable to assist further due to a lack of response from you when they requested feedback.
Your centre team clarified that they have always addressed and assisted you with your concerns promptly. Should you need further assistance, please contact them directly.
Best regards,
Lorraine Brule
Global Customer Service at Regus