Regus...They will bill you, but won't help you!
I signed up for a virtual office. I didn't sign up to have my mail forwarded as I informed them I was moving from out of state. The sale rep, subsequently added mail-forwarding to my account. She had no authorization to do this. Why would she do this other than to add extra charges. Why would I want them to send my mail to my old out of state address? They credit you, then bill you for the same service you don't want the next month!!!!!!!!! Technical support is non-existent. They direct you to your portal. Portal doesn't work. Anyone I can call for tech-support? Nope. I go in to the office for the 5 day/month day office that I paid for and learn my account doesn't exist. Everything exists however when they bill and charge you. Especially unauthorized charges. What a WASTE of time. I should be working, but have to call my banks to make sure they refute and deny all future charges from Regus. They get one-star for being located in a professional building, but if you don't want to waste time trying to fix or rectify a problem with their portal, account, or billing go anywhere else.
Antwoord van Regus - Ohio, Cincinnati - Downtown - PNC Center
Hi Joseph,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from Regus.
A member of our team has emailed you to further assist.
Best,
Lorraine Brule
Global Customer Service at Regus
