Reincubate Reviews 

756
TrustScore 3.5 uit 5

3,4

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Beoordeeld met 1 van de 5 sterren

Avoid softwares from Reincubate. Please make sure to know what you're buying. The Camo software makes CPU / GPU spike like crazy. There is no customer support you can count on for refund. Be... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

The software ends up unusable, Spent 1 month with their support team to try & help them fix their software, then I gave up. In a nutshell : I bougth a piece of software that makes my computer cras... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ich habe mit Überzeugung das Program Pro gekauft. Es funktioniert super und ist leicht zu installieren. Das ist mit vielen Programmen, dich herauszustellen ist der Support! Super super gut, Profis küm... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I paid for the Camo Studio Pro version but later realized it was not suitable for my needs. I had not used the product for even a full day, so I contacted the support team to address the issue. T... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

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Over Reincubate

Informatie afkomstig van verschillende externe bronnen

Helping you get more from your Apple devices and data. HM Queen Elizabeth Ⅱ recognised Reincubate’s innovation twice with the Queen’s Award for Enterprise, Britain’s highest business honour.

iPhone Backup Extractor has been built with love by Reincubate in London since 2008. We released Camo in 2020.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

756 reviews

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3,4

Alle reviews

(756)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Avoid softwares from Reincubate.

Avoid softwares from Reincubate.

Please make sure to know what you're buying.
The Camo software makes CPU / GPU spike like crazy.
There is no customer support you can count on for refund. Be aware.

EDIT : I spent several weeks of back & forth to help them investigate the issue. Unfortunatelly I don't have any more time to spend and decided to take the loss.

8 juli 2026
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hey Charles,

I'm Eleanor and I'm sorry to hear you're disappointed with your experience.

I've had a look into your case and I can see that we've been working with you to investigate the high CPU usage you've reported, and your case has been reviewed by both our support and engineering teams. Throughout the investigation we've analysed multiple sets of logs, suggested further diagnostic steps based on our engineers' findings, and kept the case open while we work to identify the cause.

We sent you another update just a couple of days ago with our latest recommendations, and we're currently waiting to hear back so we can continue the investigation. As soon as we receive the results, we'll be able to take the next steps.

We completely understand how frustrating ongoing performance issues can be, we also appreciate the amount of time you've taken to work with us to investigate this and we will continue working with you through your existing support ticket to get this resolved.

Beoordeeld met 1 van de 5 sterren

The software ends up unusable

The software ends up unusable,
Spent 1 month with their support team to try & help them fix their software, then I gave up.

In a nutshell : I bougth a piece of software that makes my computer crash and spent 1 month trying to get them fix it without getting a refund.

15 juli 2026
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hey François, I'm sorry to hear about your experience.

I've been unable to identify your support case from the information available in your review, so I haven't been able to investigate what happened or review the correspondence you've referred to.

If you could please take the time to reach out to me, Eleanor, at support@reincubate.com, I'd be happy to look into this for you. I'd like to understand what went wrong and review both the technical issue and how your case was handled. Thank you!

Beoordeeld met 5 van de 5 sterren

Ich habe mit Überzeugung das Program…

Ich habe mit Überzeugung das Program Pro gekauft. Es funktioniert super und ist leicht zu installieren. Das ist mit vielen Programmen, dich herauszustellen ist der Support! Super super gut, Profis kümmern sich sehr sehr schnell! Absolutes Kompliment und Vielen Dank!!!!

9 juli 2026
Review zonder uitnodiging
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Antwoord van Reincubate

Wow, vielen herzlichen Dank für diese wunderbare Bewertung!

Es freut mich riesig zu hören, dass Ihnen Camo Pro gefällt und die Einrichtung so einfach war. Besonders gefreut haben mich aber Ihre netten Worte über unser Support-Team – ich bin Eleanor und leite das Customer-Success-Team; das bedeutet mir unglaublich viel!

Es liegt uns sehr am Herzen, unseren Nutzern zu helfen. Zu hören, dass unser Team einen so positiven Eindruck hinterlassen hat, ist für uns daher von großer Bedeutung. Ich werde Ihr Lob auf jeden Fall an alle Beteiligten weitergeben – sie werden sich sehr darüber freuen.

Nochmals vielen Dank für Ihr Vertrauen, Ihre Unterstützung und dafür, dass Sie sich die Zeit für ein so durchdachtes Feedback genommen haben. Das bedeutet dem gesamten Team sehr viel!

Beoordeeld met 5 van de 5 sterren

Great support!

I paid for the Camo Studio Pro version but later realized it was not suitable for my needs. I had not used the product for even a full day, so I contacted the support team to address the issue.

The agent, Hans Christian Hizon, politely offered technical assistance, which I did not need since I only required the product for one day. He then processed a refund for me.

Overall, the interaction was polite, quick, and professional. Top-notch support.

24 april 2026
Review zonder uitnodiging
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Antwoord van Reincubate

Thank you so much for the 5-star review! We're really glad to hear your experience with our support team was smooth and helpful. I'll make sure Hans sees your kind words, we'd really appreciate it. Even if Camo wasn't the right fit this time, we're really glad you gave us a try and that we could help quickly and professionally.

If you need us again or have any questions, you can always ask at support@reincubate.com, where the team and I [Eleanor], will be more than happy to help

Beoordeeld met 2 van de 5 sterren

This is a review of the service

This is a review of the service, not the product, which was just okay. I found that I had a duplicate account the was being billed for just over two years, $6. per month, not much, but it adds up. I sent a note to their customer service department, and after a few days they found there was a typo in the registered email address domain - gmaill.com - my bad, but we know that they must have seen the errors coming in. They offered to refund that last payment. I suggested that they could refund the duplicate amount with the typo. In short, I was told, no, this was their policy - to keep charging as long as the credit card posted each month. I won't call this theft, what would you call it>

1 april 2026
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Thank you for taking the time to explain this, I can understand why that situation would feel frustrating, especially over such a long period.

You’re absolutely right that the duplicate account came down to a typo in the email address, and while our system will continue billing an active subscription, I appreciate that this wasn’t intentional on your side.

As a gesture of goodwill, we’ve refunded the remaining charges for 2026. While we aren’t able to go further back than that, I do want to acknowledge your experience and thank you for raising it.

We’re also in the process of improving our sign-up flow to help prevent situations like this in the future. If you want to discuss this any further, please reach back out to the team at support@reincubate.com

Beoordeeld met 4 van de 5 sterren

Outstanding product

Outstanding product, just needs a couple of small fixes.

All I wanted was some of my Notes from my old iphone which I'd replaced with Android. Some transferred properly, some didn't and I didn't realise until after I sold my phone and not being able to access my iphone backup with an Apple tool was ridiculous. iphone Backup Extractor was all I needed, I downloaded the free version with little hope, but once I saw it could do what it said it could do, I paid up immediately.

Two small issues. About 10% of my Notes extracted were corrupt using the "extract all" function. If I did it individually, however, they were fine. I went back and redid those manually. No idea what made those particular files corrupt, they weren't the oldest notes, they didn't have any special characters... no idea. Happy to show the devs if they are interested.

Another issue, if Notes are named the same, it only saves one copy (it just overrides each new copy as it goes). A pain since I had a few notes just labelled "Wednesday" for example. It would have been easier to find duplicates if I could sort Notes by title, but there were no sorting options at all.

30 oktober 2025
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hey Michael,

Thank you so much for such a detailed and generous review! Feedback like yours is exactly how we can grow and improve our offering for our users. I've shared your comments with our teams, who will investigate why you've seen 'corrupt' when exporting on mass, but not when individually, and also the overriding situation - which does indeed sound like a pain!

If we can do anything more to help or if you have any further suggestions, please reach out to us at support@reincubate.com

Beoordeeld met 1 van de 5 sterren

Terrible experience with Reincubate Camo – constant lag and poor support

Terrible experience with Reincubate Camo – constant lag and poor support

I paid for the premium version of Reincubate Camo, and I’m really disappointed. The app constantly lags, even when using an iPhone 14 Pro Max connected to a PC with an NVIDIA RTX 4060 — so hardware is definitely not the issue.

I requested a refund within the allowed period, but the support team kept dragging me around with endless questions, tips, and troubleshooting just to make me give up. No real solution, no refund.

In the end, they can keep my €40, but it’s been an awful experience overall. I wouldn’t recommend this app to anyone looking for a stable, reliable camera solution.

1 oktober 2025
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hey Mario,

Thank you for taking the time to share your feedback, I'm really sorry to hear about your experience.

Lagging certainly isn't normal behaviour for Camo, and we'd always want to investigate what might have caused that so we can prevent it happening again. That said, I completely understand how frustrating this has been and I'd like to make sure we put things right.

If you could please reach back out to our support team, we'll make sure your refund is processed, this is absolutely yours to receive.

Thank you again for your patience and for giving Camo a try

Beoordeeld met 1 van de 5 sterren

Charged for CAMO service when cancelled & not used

Reincubate charged me for CAMO service that I have previously cancelled- dont let them have your credit card!

21 mei 2025
Review zonder uitnodiging
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Antwoord van Reincubate

I'm sorry to read you had a negative experience with us. I've taken a look and can see you were on an annual licence which auto-renewed on May 21st, 2025. I've not found any record of you reaching out to contact us ahead of that.

You emailed us on May 22nd, 2025, a few minutes prior to this review, asking for this to be cancelled and refunded. My colleague did so on May 23rd.

Beoordeeld met 1 van de 5 sterren

asks to register

asks to register, but registration does not help for activation 30 days, asks to buy, a scam and a lie.

15 maart 2025
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Thank you for taking the time to share your feedback, I'm really sorry for the confusion and frustration you've experienced.

What you have described certainly doesn't sound right, potentially something has gone wrong during activation and this would be something we would want to investigate for you. Please reach out to our support team at support@reincubate.com if you still need the help.

Beoordeeld met 5 van de 5 sterren

Great customer service, Hayden!!

I have recently retired and no longer needed the facility of Camo. Unfortunately I didn't realise until after the payment was taken for my subscription. I contacted Reincubate and my email was picked up by Hayden who also noticed that I had two accounts for some reason. Not only did she cancel the second account, although I had just paid for another year she also cancelled my other subscription. I was refunded both subscriptions; they were not obliged to do so. Great customer service, Hayden. Thanks so much.

8 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Voli

Jujur,baik,sopan,rajin,tidak sombong,membantu,menolong,prilaku,rukun

21 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Reincubate App (Camo Studio) is the…

Reincubate App (Camo Studio) is the best video recording software as a standalone recording studio with unlimited recording time. It seamlessly integrates into Zoom as a camera and mic. Their support services which I have used twice are excellent with answers that are accurate and their response time during their working hours is usually less than an hour. Their online resources are extensive and usually you can find most answers to questions you may have. 5+ Rating!

15 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant customer service

I purchased Reincubate's iPhone backup extractor in the hope of doing something that, as it turns out, it isn't designed to do. Feeling a bit silly, I emailed them in the hope of a refund. Amazingly, they replied on the same day and gave me the refund, no questions asked. Although I don't need the functions that the backup extractor provides for the time being, if I come to need them in future I will be so glad to give my custom to Reincubate.

11 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Un programma davvero fantastico!

Un programma davvero eccezionale, utilissimo e semplice da usarsi. E’ super assistito dagli sviluppatori, che rispondono velocemente ad ogni quesito e forniscono valida assistenza.
Sono entusiasta, grazie davvero!
Paolo Viappiani, Carrara, Italia

17 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Fraud

On 25th March 2024, the Company charged my credit card without consent which I have never subscribed to the service in the first place.

On 27th March 2024, the Company reversed the charge.

The charging and the reverse charge were all done without my knowledge or consent as I realized on 31 March 2024 after checking my credit card statement.

Hence I wonder how the company realized the Fraud after 2 days and they did reverse charge?

Totally unacceptable.

Because of this I need to cancel my credit card and file a dispute form with my Banks.

31 maart 2024
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

We're sorry to hear about your experience. It seems you've taken the right steps by contacting your bank and cancelling your card to prevent further disruption.

At Reincubate, we take fraud prevention very seriously. If you'd like to contact us, our support team is always available at support@reincubate.com to assist wherever possible.

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