Jarrod Willis, started the whole process, followed up throughout the install, and even stayed on top of the only small delay we had. We never felt that he was more than just a call away. The installer... Toon meer
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Lees wat reviewers zeggen
Sales person very responsive and helpful. Install team had several issues resulting in several trips back out. I still do not have a smooth running HVAC, but it is at least cooling. One tech whining a... Toon meer
So, Reliable Heating and Air asked me to call them in regards to my matter, only to be told by their customer service department can't be reached. I have filed a lawsuit against them. These people... Toon meer
Bedrijf heeft geantwoord
EXCELLENT SERVICE EVERY TIME. This company is awesome!! Reliable has installed my 5 ton A/C Unit, Gas Water Heater, Kitchen Sink/Garbage Disposal and all of my ceiling lights. Their technicians are... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Airconditioning reparatieservice
- Airconditioningwinkel
- Elektricien
- Winkel voor industriële verbrandingsinstallaties
- Loodgieter
Geschreven door het bedrijf
Since 1978, Reliable Heating & Air services Georgia homeowners with air conditioning and heating repairs, HVAC installation and heating and cooling maintenance. Reliable Heating & Air also provides same day emergency plumbing with over 25 licensed plumbers in Atlanta and electricians.
Contactgegevens
1305 Chastain Road NW Suite 500, 30144, Kennesaw, Verenigde Staten
- 7705949969
- marketing@reliableair.com
- reliableair.com
3,1
Gemiddeld
25 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jarrod Willis
Jarrod Willis, started the whole process, followed up throughout the install, and even stayed on top of the only small delay we had. We never felt that he was more than just a call away. The installers were all professional, engaging, and did a great job. This was originally a very stressful situation, obviously, but we were so pleased with Reliable we have already referred Jarrod to one of our neighbors.
20 mei 2026
You told me what you were going to do
You told me what you were going to do. You do what you said you would do. At the cost you said you would do it for. Great sales and tech team members.
23 juni 2026
Great service
3 juni 2026
We didn’t feel rushed to make a…
We didn’t feel rushed to make a decision on what unit we wanted. Sales person was friendly and knowledgeable.
2 juni 2026
Would not hire again
Sales person very responsive and helpful. Install team had several issues resulting in several trips back out. I still do not have a smooth running HVAC, but it is at least cooling. One tech whining about being in the attic after noon (part of the job description), and he called out a few times causing reschedules. Now I am in a place that the furnace likely needs to be replaced for a properly running system, which will cost twice as much at this point. Would have made a different decision up front if I had been warned of the issues that I am now dealing with being a possibility. Best price out of 5 quotes, but apparently you get what you pay for, which is not great performance.
1 mei 2026
Rock solid
Great attention to detail and innovative purchase options. Very professional and friendly. Very different experience from other HVAC companies I’ve worked with for 20 years.
15 mei 2026
Horrible scam company
Horrible scam company. They did damage to my home they use several numbers and names for their business. Tons of red flags.
I was a victim of there scam!!!
30 maart 2026
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
We are truly sorry to hear about your experience and sincerely apologize for any frustration or inconvenience this may have caused. We take all customer concerns very seriously, but unfortunately, we are unable to locate your account or service history under this name.
Please reach out to us directly at customercare@reliableair.com with your contact information so we can investigate this further and do everything we can to make things right. We genuinely appreciate your feedback and the opportunity to assist you.
This is the biggest scam of a company
This is the biggest scam of a company! They installed an HVAC unit and less than two months later in the winter time with me having a 17month old baby it flooded my attic. They have never routed to service the unit and expect a payment! I will never deal with this company again and looking at all the other reviews, I am not the only person
27 maart 2025
Review zonder uitnodiging
Disrespected by Reliable Heating and Air technician
So, Reliable Heating and Air asked me to call them in regards to my matter, only to be told by their customer service department can't be reached.
I have filed a lawsuit against them. These people don't respect your private intimate space or the inconvenience that they put you in. This whole situation with their technician standing in my bed with contaminated boots on, cause me to have to sleep on my sofa with prosthetic hips.
11 september 2025
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
Hello,
We are very sorry for your experience and understand why this situation was upsetting. This is not the level of care or respect we expect for our customers or their homes.
We have taken this matter seriously and have been working in good faith to address it, including actively communicating through the legal channels your representation requested.
Out of respect for that process, we are limited in what we can share publicly, but please know your concerns have been heard and are being handled with urgency and care.
Thank you,
Reliable team
BEWARE OF LEASING CONTRACT
I thought everything was going well until I started asking questions about my bill!!! ON 10/5/2021 Rodney came to talk about replacing old unit from another company. He was smooth, talked personal stuff gained my trust and to get to the point on my contract It stated leasing but he told me I would own my unite after payments, not to worry. As I was thinking it was time that it should be paid off so looked closely and I was to pay $6,600 for unit when I signed and on contract I will be paying over $10,000 and I will not even own the unit. I am a senior citizen and too trusting it seems. He LIED when I asked certain basic important questions and failed to mention the sham job. I will get an attorney to fight this. DONT SIGN CONTRACT IT IS TO LEASE AND NEVER OWN YOUR SYSTEM AND YOU WILL PAY DOUBLE WHAT IT IS WORTH. PLEASE LIST YOUR COMPAINTS ABOUT CONTRACT.
6 januari 2026
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
Hi Linda,
Thank you for bringing this to our attention. We are truly sorry to hear that you feel this way about your experience. That is never the impression we want to leave, especially when it comes to something as important as your home comfort.
We want to be very clear that our Comfort as a Service program is designed to be transparent and flexible, and we never want anyone to feel misled. The program is different from a traditional purchase. It includes ongoing service, maintenance, and repairs for the life of the agreement, which is why the total investment differs from an upfront purchase option. That said, we understand how this can be confusing, and it is our responsibility to make sure everything is clearly explained.
We would really appreciate the opportunity to review your agreement with you, answer any questions, and make sure you fully understand your options. If anything was not communicated clearly at the time, we want to address that directly.
We take concerns like this seriously and we will be reaching out to address your concerns.
Thank you,
Reliable Team
Rodney came by early Saturday and was…
Rodney came by early Saturday and was great. Problem fixed in less than an hour. I highly recommend you call these guys when needed.-
6 november 2025
Review zonder uitnodiging
BE VERY CAUTIOUS OF THIS COMPANY
I signed up for a “lease” with realible heating/air about 3 months ago, and it has been practically a nightmare with them. First day of installation they spent over 6 hours and still didn’t complete the installation stating the unit needed a new part. Returned next day and got it to work but stated it needed interferon. They never returned. 2 weeks ago, the heat wouldn’t turn on. It was blowing cold air. Again technician said it needs a new part that he has to order. So am waiting on that.
QUESTIONS? Is this a new unit or refurbished unit? (My 12 year unit was more dependable
than this supposedly new one). Is this going to be the expected service the next few years?
Please, read all the reviews and be cautious
20 oktober 2025
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
Hi Darlin,
We’re very sorry to hear about your experience and the frustration this has caused. This is not the level of installation or follow-up service we expect, especially with a new system.
We understand your concerns regarding reliability and whether the equipment is new. To clarify, the systems we install are new equipment, not refurbished. That said, needing multiple follow-ups and waiting on parts is not the experience we want for you.
We do have your information and will be reaching out to you directly to review what’s happened, provide an update on the part needed, and ensure everything is resolved as quickly as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right.
Thank you,
Reliable team
Monthly Service Contract SCAM
When my AC failed on July 21 the Reliable tech sold me a monthly maintenance plan and told me to call back after August 21 to schedule the monthly service. I did so today, and the customer service rep said there are no available maintenance appointments through the rest of 2025. When asked what I could do since I'm being charged $14.99 per month to have a monthly service, she had no answer, and there was no supervisor available to talk to me. There was also no other phone number to call to speak with anyone about scheduling the service or canceling the contract Reliable cannot fulfill. This sounds like a SCAM. I have disputed the charge with my credit card company.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
Hi Bonnie,
Thank you for bringing this to our attention. We’re sorry for the frustration this has caused and for the confusion around scheduling.
Our Comfort Protection Plan is a regulated program in the state of Georgia, and we are fully bonded to offer it. It is designed to provide ongoing maintenance, priority service, and long-term system care. It is not intended to be a month-to-month service visit, but rather scheduled maintenance throughout the year.
That said, you should absolutely be able to get your maintenance scheduled, and being told there are no available appointments is not the experience we want for you. Summer is our highest demand season, which can impact maintenance availability, but we still work to ensure all members are taken care of.
We would like the opportunity to review your account, get your maintenance scheduled, and address your concerns directly. Please contact our Customer Care team at customercare@reliableair.com
or call 770-594-9969 and ask for Customer Care so we can assist you right away.
We stand behind this program and appreciate the chance to make this right.
Thank you,
Reliable team
UN-RELIABLE!
UN-RELIABLE!
This company has become UN-Reliable! We have been loyal customers for several years but we are DONE!
Back in early March, I had made an online appointment through Reliable’s website for April 2nd, our yearly inspection on the system we purchased from them in 2020. I later was contacted that there was a glitch in their system and they didn’t actually HAVE availability until July 30th. We received an email confirmation and a text reminder from Reliable of said appointment. By 8:30pm, July 30th, our tech was a NO SHOW with no call from Reliable. When I called Reliable, I was told they showed our appointment for Friday, August 1st, and that it must have been changed. NO ONE from Reliable had contacted us of any change! Friday, August 1st and NO CONTACT WHATSOEVER! Another NO SHOW!
Our loyalty to a once good company has been eroded. Their customer service is a joke so goodbye Reliable Heating and Air and on to a company with higher standards worth doing business with.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
Hi Karen,
We are very sorry for your experience and completely understand your frustration. Two missed appointments without communication is not acceptable and not the level of service we expect to provide, especially to a long-time customer.
We sincerely apologize for the scheduling issues, the system error, and the lack of follow-up. You should have been clearly notified of any changes, and we regret that this did not happen.
We would truly appreciate the opportunity to make this right. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at customercare@reliableair.com or call 770-594-9969 and ask for Customer Care. We will prioritize your appointment and ensure this is addressed properly.
Thank you for bringing this to our attention.
Thank you,
Reliable team
Reliable Heating and Air is a dishonest…
Reliable Heating and Air is a dishonest company that does not stand behind their work.
Reliable Heating and Air put in a unit and the ductwork needed for the unit 6 months ago. We were told that their installation was not correct, so we called Reliable, and a Reliable installer came out and said that, yes, the installation was done incorrectly.
Reliable has a 1-year warranty, so the work is still under warranty. However, they refuse to fix the ductwork. They have stated that the employees that installed the ductwork no longer work there, which is irrelevant, and they refuse to fix it.
Reliable Heating and Air cannot be trusted.
23 juni 2025
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
Hi Julie,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of workmanship or follow-through we expect, especially when it comes to installations under warranty.
We want to be clear that we stand behind our work, regardless of team changes, and concerns like this should be reviewed thoroughly. Based on what you’ve described, we would like the opportunity to take another look and ensure everything has been evaluated properly.
Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at customercare@reliableair.com or call 770-594-9969 and ask for Customer Care. We will have a manager review your situation and follow up directly.
Thank you for bringing this to our attention.
Reliable team
Not Knowledgable or Trustworthy at all
Not Knowledgable or Trustworthy at all. Technician misdiagnosed my HVAC leaving me with a$450 bill and a unit that is still not working. Management is non responsive after weeks of calling for a refund. HVAC is still not working. An expensive nightmare.
28 april 2025
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
Hi Sas,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially with your system still not working. This is not the level of service we expect to provide.
If a system is not resolved, we return and make it right no matter what it takes and no additional charge to you. Follow-up visits to address unresolved issues are something we take seriously, and we want to ensure your system is working properly.
We would appreciate the opportunity to review what occurred, address your concerns regarding the diagnosis, and get your system resolved as quickly as possible.
Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at customercare@reliableair.com or call 770-594-9969 and ask for Customer Care. We will have a manager review your case and follow up directly.
Thank you for bringing this to our attention.
Reliable team
I’ve had my unit for three years
I’ve had my unit for three years. I bought it from reliable the last two years. I have had trouble out of my unit and they keep fixing it trying to fix it in the last month. I had 20 calls about my AC. Nobody seems to want to do anything do not buy a system from reliable
9 juni 2024
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
Hi Melissa,
We’re very sorry to hear about your experience and the ongoing issues with your system. Needing multiple visits without a clear resolution is not the experience we want for you.
We do have your information and will be reaching out to you directly to review what’s been happening and ensure this is properly escalated. When a system requires repeated service calls like this, it needs a deeper review to identify and resolve the root cause.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right.
Reliable team
They sell warranties but can't commit...
They cancelled my appointment the day before, saying all maintenance requests would be handled in August (automated call). I called back two weeks later to schedule - they told me it would be September before they could handle any maintenance calls. If they can't handle maintenance, then they should not sell warranties.
19 juli 2024
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
Hi Donna,
We’re very sorry for the frustration this has caused. Having your appointment canceled and then pushed out again is not the experience we want for you.
During peak summer demand, we do prioritize no-cool and urgent service calls, which can impact maintenance scheduling. That said, you should still be able to schedule your maintenance within a reasonable timeframe, and we understand your concern.
Our maintenance plans are designed to provide ongoing care, priority service, and long-term system performance, not just a single visit. We stand behind those programs, but we also need to ensure we’re delivering on expectations.
Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at customercare@reliableair.com or call 770-594-9969 and ask for Customer Care. We’d like to review your account and get your maintenance scheduled as soon as possible.
Thank you for bringing this to our attention.
Reliable team
Reliable has gone downhill FAST
It seems that the customer service and quality of this company has deteriorated. First nobody ever called back when I scheduled service on-line. I had to rescheduled a yearly check-up maintenance on my A/C. They sent a tech out and now my A/C is not working and it's tripping the breaker in my electric box. What happened to Reliable? Did they sell the company or change maintenance procedures. Something is definitely off and fishy about what happened.
6 juni 2024
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
Hi Vic,
We’re very sorry to hear about your experience and understand your concern. This is not the level of service or quality we expect to provide, and we can assure you nothing has changed in our commitment to our customers.
More importantly, your system not working after a maintenance visit is something we take seriously and want to address right away. That should not happen, and we would like the opportunity to review what occurred and get your system back up and running.
Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at customercare@reliableair.com or call 770-594-9969 and ask for Customer Care. We will ensure this is escalated and reviewed promptly.
Thank you for bringing this to our attention.
Reliable team
EXCELLENT SERVICE EVERY TIME
EXCELLENT SERVICE EVERY TIME. This company is awesome!! Reliable has installed my 5 ton A/C Unit, Gas Water Heater, Kitchen Sink/Garbage Disposal and all of my ceiling lights. Their technicians are expert at what they do. Ryan, electrical Technician, and Mike Prater, Advisor are excellent!! They both always exceed my expectations with installations. Both Mike and Rayn explain everything prior to beginning the job and discuss costs up front. They answer myt questions honestly and offer money saving advice. They respond quickly if I have a question after job completion. Reliable Heating and Air is an honest company with expert staff. I trust them completely with my plumbing and electrical needs!
11 juni 2024
Review zonder uitnodiging
Antwoord van Reliable Heating & Air
Thank you so much!
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