I operate holiday lettings in the UK, and my guests love the remotelock system, it's very easy for owners and guests to use and offers great peace of mind and security. The interface with AirBnB boo... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We have had RemoteLock for 4 years now and it makes our job significantly easier. Adding a lock, syncing it with our system, adding users, editing guests, checking lock history, and more are all done... Toon meer
Bedrijf heeft geantwoord
We’ve been very impressed with RemoteLock. Their technology has helped us at Boulder Junction Motor Lodge, our motel, provide a safer and more seamless experience for our guests, and their integration... Toon meer
Bedrijf heeft geantwoord
the worst costumer support i have experienced in USA standards. NEVER ANSWER THEIR CALLS. leaving them messages they call back after several days and the issue is still unresolved. I wouldn't recomm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RemoteLock has been automating access control and improving on-site property operations efficiencies across multiple industries, including vacation rental and multifamily, for more than ten years. As a leading access-centered property operations software platform provider with more than 10,000 customers in 75+ countries, RemoteLock helps property managers enable, control, and automate access and climate control across their portfolio. RemoteLock’s platform saves property managers time and money through the elimination of tasks for onsite staff and helps scale businesses with greater confidence. It is differentiated by its dozens of integrations with applicable hardware and business software systems for an easy-to-use, turn-key solution. Learn more at remotelock.com.
Contactgegevens
100 E Tennessee Ave, 80209, Denver, Verenigde Staten
- 888 478 7225
- sales@remotelock.com
- remotelock.com
3,8
Goed
46 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have about 10 of their locks on our…
I have about 10 of their locks on our Airbnb's, takes days to get a response via email, when I call I'm on hold for 15 minutes then it forces me to leave a voicemail. Its a bunch of snowflakes "working" there that don't understand business.
11 december 2023
Review zonder uitnodiging
Customer service could not be more useless
Their customer service could not be worse. They never answer regardless of how long you're on hold. Don't expect to hear back within a couple business days.. they're an absolute wreck. Steer clear and go with literally any other business. The locks have tons and tons of issues.
11 oktober 2023
Review zonder uitnodiging
Poor hardware and terrible customer service
We have been using for over 5 years in multiple boutique hotels and homes. Everything was adequate (not great) for the first few years but lately it’s all going downhill. The latest batch of locks for our recent hotel fails about 80% more than the previous models in older properties. We replace almost all locks every year now and complying with warranty claims is arduous and not worth our time usually. Worse than the hardware is their customer service. They typically take days to respond and are completely unhelpful every time. They just suggest it’s user error or we need to use a better brand of batteries. Literally, you must you Energizer according to them or their $600 locks won’t work? We are switching all locations to a new company at great expense as we can not deal with them any longer for our own mental sanity…
1 september 2023
Review zonder uitnodiging
Their locks fail and they have a bait…
Their locks fail and they have a bait and switch on their software pricing. Buyer beware!!
25 augustus 2023
Review zonder uitnodiging
Going Downhill Rapidly
This company used to be great but things have been going downhill for a little bit now. First up the app stopped working for the creation of door codes for guests.....and I did not find this out until a guest is messaging saying they cannot get in. I was in bed in a different time zone and the guest remained locked out. Today I received an eMail to say they are discontinuing my service plan and doubling the price if I wish to remain using the exact same features. Clearly they have sought greed over those customers who have supported their business for 5+ years. I will not be buying any more of their locks and will be looking to replace the others with different companies
29 juni 2023
Review zonder uitnodiging
I have used their locks for many years…
I have used their locks for many years and they have worked well overall. When not, support was available and helpful. Of late they are out of touch. The business of locks and allowing entry has an urgency to it, so when you need help you usually need it right away. I'm sorry to report that is no longer guaranteed with RemoteLock. It has been impossible to get ahold of them by phone and email response is nil. I'm actually wondering if they've gone out of business or are about to.
22 mei 2023
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.