Renovator Store Reviews 2.079

Good quality products for a reasonable price great communication from warehouse staff when order ready for pick up highly recommend

It took almost 2 weeks to get from Melbourne to South Australia, followed it with tracking daily to see that it went from Melbourne to Sydney to PERTH before finally making it to Adelaide. I'm surprised it actually arrived in one piece!!! The product itself seems fine but for the cost of postage plus the stress of wondering if it was ever going to turn up makes me not want to purchase with this store again

Ordering online was easy. Details were helpful and easy to understand.
Order arrived in goid time.
Experience was as one would expect for online shopping...
Would buy from them again.

arrived quickly, easy to install, great product

One of the packages came days later so it be an error with the courier and not the store.

Item as described, comms was very good, quick delivery. Bit of fiddly to install but once installed, adjusted, works great.

Quick delivery and great product

This was my first experience with renovator store and received great customer service. Delivery time was excellent. Received product without damage.

Ordered bathroom accessories. I enquired about a package missing a part and was told what I got was correct. Pity the box shape indicated otherwise. There was no advice or direction given on the additional part I was looking for, so found it myself fortunately. What it meant was your product was at least $50 more than a competitors because you aren’t supplying all the parts you should. Also, I bought a specific brand and what arrived had different branding on the box. Seems like false advertising to me and felt like I was an inconvenience. Anyways, there’s plenty more places to get my things next time. Won’t be back.

Quick delivery great product

Item arrived promptly, as described. Well packaged, appears to be of good quality. Good communication. No complaints at all

Great value - very fast delivery and excellent communication including a call to check the order details. Highly recommended.

I was approached by the manager of dispatch prior to receiving my item, letting me know the instructions supplied with my purchase were incorrect and he would send me an email with the correct instructions, thanks for that.
Other than that the item is of good quality.

My product arrived early and matched photos and description from website. I am very happy with this purchase and would not hesitate to purchase from this company again.

Customer service was excellent when we had a query. We have not fitted our bin to our cupboard as yet, but it definitely looks of good quality.

Original order was on 8 September and I paid extra for fast delivery. Product was delivered on time but damaged by Australia Post Parcel delivery. Photos were provided and I had to wait until the Australia Post claim was processed.
Replacement product sent 23 September, except instead of being the original bins I ordered I got 58 kilos of stainless steel drains.
I let The Renovator Store know what happened and they arranged for the new delivery to be picked up later in the week. In the mean time, living in a 9th floor apartment, I had to pay Manager to move the delivery out of the foyer area as I was in Tasmania by this time.
The original product ordered was dispatched and delivered on 1 October.
To get rid of the stainless steel drains I had to put new stickers on the packages, pay the manager to move them back down to the foyer and coordinate pick up.
No offer of compensation, no personal follow up, just this review offer. In summary, for a purchase of $297, it cost me an extra $140 to finally get it express delivered 3 weeks later. Never again. Dispatch incompetent and customer service non-existent.

Great service and good prices.
Very happy with our purchase