UKPROPERTY HOUSE  Reviews 8

Jamal and the team were always helpful, polite and understanding. As a landlord, I have the full faith on them and I feel very safe.

This has been one of the most stressful experiences I have had with a letting agent.
My main point of contact was Jamal, and unfortunately I found the process difficult from the beginning. I attended a property viewing in Bedfordshire and arrived a few minutes late because the address provided did not take me to the correct location on my sat nav. While trying to locate the property, I received several calls which I found quite overwhelming and added to the stress of the situation.
After completing all checks, I was offered the property and given a date to collect the keys. I then received a call advising me there would be a delay because the property did not yet have the required electrical certificate in place. By this point I had already booked a van and arranged time off work in preparation for the move.
When I contacted the office for clarification, I felt the manner in which I was spoken to was dismissive and lacking empathy, rude, which left me extremely upset and reduced to tears. I later raised my concerns by email, but felt my experience was not properly acknowledged.
A week later, I was informed that the landlord had decided not to proceed with the tenancy.
Overall, I found the process disappointing, stressful, and poorly handled, particularly given the level of preparation and commitment required from prospective tenants.

The initial viewing at the property went well, I put an offer in and my details were passed to Jamal. Dealing with Jamal was nothing but stress, he held an unprofessional tone when speaking over the phone, did not follow up with the landlord, did not communicate further to myself. Was patronising and insensitive. Although the properly was such a great fit for myself, the thought of dealing with Jamal throughout the tenancy has made me look elsewhere. As a landlord I would think twice before allowing Jamal to deal with the lettings. Before I was even able to put down a holding deposit Jamal’s attitude completely put me off.

I am an ex tenant and I have had numerous run ins with Jamal during my tenancy. He is unprofessional, talks over you, does not listen properly. When he was asked to leave a conversation as it was causing me stress he went on so many times I had a panic attack. Uncaring, and disgustingly unprofessional.

Excellent organised management by the customer service team.
I was very impressed with the proffessional approach Jamal has in the means of how he looks after landlords giving each and every one personal attention and his efforts are amazing, the man in charge himself guided me through the whole process as well as the great service the customer team delivered, Jamal goes beyond expection which I found lacking in many other estate agents.
Jamal keeps you informed all the way is honest, open, helpful and very efficient in everything he does. He found me ideal tenants in a matter of days, dealt with referencing and completed all relevant agreements. I would not hesitate to recommend to other landlords requiring assistance with letting their properties this very friendly, helpful and above all very supportive and quick to respond to any enquires service that is given by rentanypropery.
Another factor is that the service is at the fraction of the cost of any other agent making it yet another postive aspect of the service that they deliver. I was so pleased to have been kept informed all the way through making me feel so much at ease, best service one could wish for. I recommend a thousand times over 100%.

When my tenants served their notice, I was worried about re-letting my property. I needn't have been, because with Jamal's help it was a breeze.
Within a couple of weeks of advertising the property, Jamal found me suitable high quality tenants and I owe a great deal of gratitude to him.
I saved a lot of money, as did the tenants and would have no hesitation in recommending Rentanyproperty to anyone thinking of letting a property.

Dr Shirley.

Found tenants for my flat in less than 2 weeks.The site is so easy to use and my flat was on rightmove within 24hours.

The lady on customer service was great. She was very patient. Great service will definitely recommend them. Found great tenants really quickly.