RentLondonFlat.com Reviews 

Norilie and Fathy are very hands-on and accommodating! Quickly solved issues and answered questions. Very grateful!

I had a great experience with Fathy Nekheli and Norleh throughout my apartment search. They were both incredibly helpful, professional, and friendly, making the whole process much easier and less stressful.

Great service. Fathy gave me a great tour of the place with all the details. Perfect.

I want to flag something before you consider this company: their Trustpilot rating recently jumped from around 2.3 stars to nearly perfect in a very short period, right around peak rental season. I can’t prove it, but it’s worth taking a look at the review timeline yourself and drawing your own conclusions.

Here’s what we actually went through:

Disorganized internal communication: From move-in to move-out, we’ve had to deal with at least five different staff members by email, repeatedly explaining the same issues because nothing seemed to be tracked internally.

Move-in condition didn’t match what we were told: During the viewing, the agent verbally promised the flat would be thoroughly cleaned before handover. It wasn’t. The flat looks nice in photos/decor, but the actual condition was poor patches of what looked like mould on the wood flooring, windows that wouldn’t close properly, and levels of dirt we honestly didn’t expect to find in a property we’d just signed for.

Extremely slow maintenance response: We had no hot water for a full week and a broken fridge for another week, with no urgency from their side to fix either.

Billing errors: We were charged for a bill left behind by the previous tenant, and had to spend a significant amount of our own time sorting it out and something that should have been handled on their end before we moved in.

Pushy and repetitive move-out communication: We submitted our move-out notice two months in advance, yet kept receiving repe

Fathy is very helpful during the viewing. The flat is well presented. Fathy elaborate all things very clearly. Good experience.

AVOID THIS COMPANY

My experience with this renting agency was very disappointing. They take a long time to respond to maintenance issues, and the move-out process was the worst part. They charged us for things that were not listed in the initial inventory report. The flat itself wasn’t in great condition — we even noticed a leak from the bathtub during the tenancy, and no inspection was ever carried out despite being promised.

The deposit return process was also extremely frustrating; even after providing all the required confirmations, they failed to respond. I wouldn’t recommend this agency based on my experience.

Amazing flat very professional team
Thanks Norilli Shannon William pinky and fathy

On 30.07.2025, I have seen a flat at West Drayton with Mr. Fathy Nekheli. I am very much happy to talking with Mr. Fathy, he is friendly and knowledgeable.

I wish if I could get to rent that property. I wish best for Mr. Fathy Nekheli

It was a good viewing. Fathy was helpful :)

Fathy was wonderful at the viewing - walked me through the flat, allowed me to make a video of the flat, patiently sat with me and talked me through all the details - a level of calmness which is rare in letting agents now a days.

Terrible experience with rent London flat. They have failed to return my deposit despite meeting all the requirements and agreeing to return it to me. Despite multiple confirmations it would be paid nearly a month later still nothing, which is a clear breach of their legal obligations. Repeated attempts to contact them have been ignored, showing a complete lack of professionalism and integrity. Avoid this agency unless you want to risk losing your money!

I had the good fortune of working with Shannon who was kind and patient enough to walk me through the entire process as I was new to London. She found me some truly excellent listings and managed to book 4 different viewings in short order. Everything went super smooth and I was able to get my offer accepted much faster than I imagined. I extend my sincerest thanks to Shannon for her hard work.

My experience with Knightfrank has always been excellent. The team is extremely professional and helpful. Rosie in the Mayfair office and Jordan in the Marylebone office are excellent at what they do and I highly recommend them!

Please avoid them. If you need any repair or replacement, they play dead.

Since we moved in to our apartment 2 years ago the agent was completely non-transparent. Very difficult to deal with. They really don’t care about tenants. If they need anything from you they will bombard you with emails, calls and even letters if you don’t respond asap. However when you need anything from them (repairs, confirmations, etc.) you’d be very lucky if they reply and solve things at all.

I knew this service was bad. But I didn’t realize how terrible it is, until I started the process to move in to another flat and I saw how this other agency works.

Abysmal service. I checked the event on the day and the viewing was still on with an accepted status next to Fathy Nekheli, who was going to show us around the property, only to get there and not only didn't he turn up but I checked the calendar event again and he has now declined, kept ringing and no one answered. We spent an hour driving to the destination as well. No courtesy phone call, we wouldn't mind if we had a call to cancel, but this is worse.

Amazing experience
Fathy was great!
Flat was so nice
-lara

Disturbing noises in apartment and other mental torturing.

I rented a flat above a wine shop in Exmouth Market London. (Exmouth Market is a street in London yes weird name.)
The Landlord made it a true hell.
After giving him one month's rent and one month's deposit, he made torturing noises like this at night, entered my flat when l was at work etc.
I left after about 10 days couldn't bear it. I had a stressfull job. l simply didn't bother asking for my deposit back.
It was sometime later (l was young) l realised that this was his M.O. He probably did this to ALL his Tenants. Think about it:
The rent he scammed was considerable. Potentially rental for 4 flats each month. 4 times the rent!!
JUST BE CAREFUL IS ALL I'M SAYING.

My experience with Rent London has been a nightmare. After facing a serious situation that required us to vacate our property on police advice, we repeatedly contacted Rent London for assistance with the tenancy. Despite numerous emails and calls, they failed to respond or provide any meaningful help for months. When we did manage to get a response, by Darrel Kwong, we were dismissed. Our situation has been ignored completely and we have just been repeatedly told we were “breaking the contract” by requesting termination, despite having no choice but to leave and move far away. He is condescending, unprofessional and rude.

Darrel Kwong claimed the landlord would be worse off financially if the tenancy was terminated early, ignoring the fact that we had to leave for our safety. Additionally, our stay was plagued with property issues such as leaks and flooding, which Rent London were terrible at sorting. We were also promised professional cleaning and repainting before moving in, which never happened.

Adding to our frustration, every time we contacted Rent London, we were repeatedly told they are in communication with the tenants still residing at the property, despite these individuals being the cause of our departure and our repeated requests to be removed from the tenancy.

Rent London's handling of our situation has been negligent and unprofessional. Their lack of responsiveness and disregard for our safety and well-being is appalling. We now have no choice but to take legal action to resolve this matter.

If the landlords knew how poorly Rent London treats their tenants, they would not be in business.

Avoid Rent London at all costs.