Homebody Reviews 

I want to commend Anna for her exceptional support in resolving insurance verification issues for over a dozen residents. She was patient, clear, and informative, ensuring she understood the issue while also equipping her team with guidance for future verifications. Her professionalism and dedication turned a challenging situation into a smooth experience, and her efforts made a real difference for both residents and staff.

Jenessa is the best agent you have. If everyone on your staff was like her, than you are running a fantastic business. She is thorough, kind, straightforward and fast. Please tell her and her managers that she is amazing.

The agent in charge of my policy cancellation and updating a new one was great. He offered an option to decide what to do, gave great information to trust them, and answered my questions gently. He also repeated my important information to make sure if it is correct, which made me relieved. Thank you so much for giving me such a great experience with Homebody.

The representative was so knowledgeable and helpful thank you. I forgot his name

The company makes you call them after you upload your insurance so they can approve it. They will also charge you regardless if you upload it on time. They also have extremely rude customer service agents that will not answer questions and just hang up on you.

The agent was clear, patient, very competent, helpful, very personable.

Scam company that exists solely to create useless monthly fees

Really helpful. Anticipated needs, solved the jobs-to-be-done really quickly. Professional

Today was great. I spoke with Mickelle, and she was so nice. I hope I spelled her name correctly, but it's on a recorded line, on July 1, 2025, at about 9:20 am central time. She was so nice and patient.

Had renters insurance with them for 2 years and my e-bike got stolen and they pulled out the fine print declining my coverage saying it’s a “self propelled vehicle” they were not helpful and not following laws when signing up for insurance disclosing what is and is not covered.

If you enjoy being gaslit over $60 in fake fees, Homebody’s email support team is for you. I was charged multiple noncompliance fees despite having active, valid renters insurance uploaded on time, with the correct address — including the required PO Box.

Instead of resolving the issue, email support bounced me around with shifting excuses, vague responses, and zero accountability. They repeatedly ignored what I already provided, wasted my time, and dragged things out over something they could’ve fixed in minutes.

The only reason this didn’t escalate further is because I finally got on the phone with a rep who immediately understood the issue and fixed it. They were helpful, competent, and professional — everything the email support team wasn’t.

Homebody needs to seriously rethink how they handle these situations, because right now it feels predatory. One good rep shouldn’t be the only thing standing between customers and unnecessary charges.

Purchased two overlapping policies in error, called to correct with no issues.

Service is respectful, courteous and quick.

The insurance policy I was forced to get for an apartment was to protect the owner and there for should of been paid by the owner. When renting the apartment they lead you to believe they are to protect the renter and require you to get homebody.com insurance policy. My home was destroyed Oct 2024 by hurricane Helene and Milton. I've asked several times for them to cancel the policy and they say they will and then charge you again. It's May 2025 they owe me a reimbursement and to go honor my request to stop chewing the account. I will have to have the bank so this for me and I worry they will try to continue billing me so I have started making request by email.

I called several times to get my address changed to my property management team’s insurance liking. Yesenia was professional, friendly, and kind throughout helping me! Promote her or raise her pay! The best employee you have!

Switched to allstate for my car insurance and they bundled renters insurance into my new policy for a cheaper rate. Called homebody to cancel and they refuse to refund my policy for the remaining time effectively making me carry double insurance on my rental. Garbage company dont bother

The guy on the phone was very nice.

This company knows how to protect their losses by not covering anything of value that will actually get stolen. They wouldn’t even cover an e-bike. Blows my mind. Why am I even paying for insurance? They know that no fires or natural disasters are gonna happen in a downtown area. So what am I actually paying for? Just another piece of shit insurance scam like all the others.

I was very confused and stressed about everything as it is my first time getting an apartment. Homebody gave me the clarification and answers that I needed. They also responded in a timely matter. Thank you!

The apartment complex I live in contracts with Homebody to do insurance verification. They send notices and bills that look like phishing emails (so end up in spam folders) and then charge penalties when there's no response. Additionally, they claim to be integrated into the portal we use (where all important messages are sent); however, none of the messages they send are present there. Based upon their responses to follow up messages, I believe they do this intentionally to generate more income.

Highly recommend homebody! They cover my renters insurance, my storage unit and both my vehicles at a fantastic rate! Also if I have had to call in for anything they are very prompt, helpful and knowledgeable! Ty was the representative that helped me and did a fantastic job!! I will definitely continue my services with them and highly recommend you do the same!