ReSupply Reviews 

Quote was correct and staff was courteous and on time. Good communication on arrival time.

The driver was 2 hours late, but that's not the reason for bad rating. No, the real reason is I don't appreciate being called: broke ass, cheap, insult my place, and threaten to beat my ass. He told me that everything was junk and was going to charge me more. I disagreed politely and he then proceeded to threaten to leave everything and beat my ass (repeating this because I've considered calling the police).

He was extremely unprofessional, rude, insulting, and threating. Had I know that this was even possible I would have stayed far, far away from donating.

I thought I was doing a charitable thing, and instead I get threatened and insulted.

Kept me up to date on arrival time
Friendly courtesy
Respect for other furniture

Angel and Luke were very professional and careful when moving furniture. Thank you both for an easy pick up.

It was a great experience for me as go té the first time just pack everything I don’t need and then just pick up the very next day! I don’t have to go out my way to bring the donation myself because I don’t drive !

Received information each step until item was picked up. Very polite driver and helper.

The crew was outstanding and did a fantastic job! Highly recommend!!!

The people who came to pick up the furniture were friendly and super helpful!

The final quote added $100 to the initial quote of $138 for one couch. When I submitted the initial order, I uploaded a picture from my IPhone. The final quote was after uploading a picture at pickup which was virtually the same picture I took from my phone. A more accurate quote should be provided upfront, otherwise I would have used a different provider. I would not utilize Resupply again.

Tommy the driver was amazing , Please thank him

I was told the crew was arriving in a truck. I had several bags of items, boxes, and a large area rug. They arrived in a small car of all things. Everything was stuffed into the car.

Timely
Professional
Greatly appreciated especially due to short notice and HOT weather
Will gladly spread the word
Prompt explanations
Can’t say enough

The team that picked up my donations were on time, extremely polite and professional. Communication to schedule the pickup was flawless as was the payment process. Wouldn’t hesitate using this company again or recommending them to a friend. Thanks for a job well done!

Price transparency could be better. It is understandable that online price quote is an estimate. However, it is surprising and disappointing that the contractor can change prices and charge significantly higher than quoted estimate and for less number of items.

Onsite count system is strange. One three seater couch is counted as three items. Then, additional fee for recycling for nine items while the items picked up are only four.

It was my mistake to believe this is a charity operation. Next time, stick with junk disposal companies who can provide free on-site estimates. No gimmicks, no surprises.

Ivan and his co-worker were very friendly, polite and professional

they were excellent, delightful and quick

Staff was friendly, fast, and very professional. Arrived on time and removed a garage full of furniture efficiently. I will; use again and I recommend highly.

They did come and pick up my valuable bookcase in great condition from Design Within Reach. They also charged me quite a bit to do so. Win/win for them!

They don't tell you items must be in pristine condition. If not the charity wont take them. They will but the charity will not. Therefore, if not perfect you will be charged a recycling fee to get rid of soiled or not perfect items.
This is not documted anywhere when you agree to schedule a donation. In fact it is stated items do not need to be in perfect condition. Far from the truth.
Very difficult when attempting to communicate. Text or leave a message only.
Dont bother. I am sure there are others who take less than perfect to help in the community.