Retainers Direct Reviews 

Scam company, I paid £119 on 3rd June2024. They sent impression kit on 15th May 2024. No reply. No contect. I think its fraud. People save ur money. Do not order to this company
Zafar Haq
Order no 1970
Customer no 2647
Newcastle upon Tyne
NE4

This is my first time ordering retainers. So far so good. I am in the waiting period, I will do another review once I receive them.

Just received my retainers. They came individually wrapped in plastic bags. No case as initially advertised. And I thought I was supposed to get a mold of my impressions, but didn’t get that either. It took about 2 months to receive my retainers. I will say they fit much better and no sharp edges like smile direct had. My concern is that they feel very thin and may not last long before cracking and/or stretching out. We will see how they do, but if they do break I know it will take 2 months to get replacements.

I ordered a retainer mold kit in mid April with expediated shipping. I received the kit two days later and set the completed mold back the next day. It is now June 5th and I still have not received my retainer. I have emailed customer service several times and they keep telling me the retainer is being fabricated. I am beginning to wonder if the entire company is a scam.

Very misleading and poor customer service. Initially waited almost 2 months for my retainers. I contacted them after radio silence and they gave an excuse they were busy and they’d ship soon. I received them and they didn’t fit right. I couldn’t close my mouth with them in.

Contacted them and they said it was my impressions were poor (despite after sending them images they said they were great). So they redid them. The new ones still weren’t good either.

So I asked for a refund and I shipped them back. Waited another 10 days (7 after delivery) and no refund. I contacted them and asked again for a refund which they did. But then they subtracted shipping out of my refund. Their policy says it’s a perfect fit guarantee or a full refund. These guys are deceptive and deceiving. Don’t go with them! Go elsewhere.

I ordered an impression kit which was relatively easy to use with the instruction provided, I would’ve preferred a scan like I had with a previous company that went out of business. The process did take longer than expected but I was able to speak to someone on the phone who gave me a pretty accurate timeframe. I was patient and received a great set of retainers that fit and feel great. Only thing I would’ve liked was a bit more communication from them. I’ll definitely order another set ahead of time and would recommend them to others

I have been waiting over 3 months for my retainers after they “lost” them twice and when I ask for a refund they stop responding to me. They will have an excuse saying they have too many orders and they are taking over another company’s orders and bla bla bla. Shut up! Send me my refund so I can go order from a business that’s professional.

Took a little long to get them but they are perfect. Thank you, I will be buying more.

Tried to buy one dental impression kit and they sent me three so there was a huge hold on my credit card. Had to get my credit card company involved to finally get a return which took forever. The worst part is there was nobody to call and the email correspondence was slow as well. Would not recommend.

Sent my impressions in March and they were positively accepted. After 3 weeks I checked back with this company and they stated that my retainers were going to be shipped “next week”. After a few weeks of going back and forth with this excuse they were never shipped to me. Very frustrating to deal with this company, they never answer their phones they go to voice mail. To make long story short just got refunded a few days ago. Wasted 2 months with this company for nothing. They stated they were overwhelmed with orders, ok, but let the customer know this don’t mislead customers. Now I ended up with a waste of time and NO RETAINERS. I did get my refund.

Shipped kit quickly however they were very slow getting retainer back. The review scores on their site and Facebook are a lie & not based on live data but rather are just a picture of a 5 star.

The kit needs better instructions - the putty hardens very fast and they only give you one tray. They should give multiple trays & more putty so you can take multiple impressions & select the best. Additionally they adverse a case being included but that is not true. Upon asking they said they no longer provide that - yet it's still part of the advertised kit.

If you need more putty it costs a bunch whereas there competition (sportingsmiles) mails it to you complimentary, knowing you aren't wanting to use more putty but messed up and need to.

Overall do not recommend, use the competition like ssportingsmiles or clearretain.

Scam company. Took several months to ship. They kept lying to me about the shipping date. Finally received them and they were a joke. Completely useless “retainers” that were so loose it was like having nothing on. Not sure why this place hasn’t been shut down yet. Opened a dispute case with my cc company. Do not buy from here.

Total scam! They send you an impression kit and after you mail off they tell you sorry next week sorry next week. Stole $160 from me! Don’t do it

DEEPLY REGRET BUYING FROM THEM. I sent the impressions kit over a month ago, and since then, they haven’t provided a tracking number. Their responses have been empty promises like “I apologize, next week it will be shipped” or “I’ll look into this and get back to you.” Now they’ve stopped responding altogether. I want my money back! DON’T BE FOOLED! 😡

I ordered back in march, sent everything back promptly, and have been getting the run around for a month now. They still have not shipped and am really disappointed.

I got them, they did not fit, they are not responding to my request for a refund.

Terrible company that takes forever to reply to via email and not very accomodating at all.

We ordered the kit to create a retainer. We paid for 2 day express shipping. The tracking info told us we should receive it in five days. We never received the package. I followed up and asked for a refund. I haven’t heard anything else after that, so I have had to dispute the charge on my credit card. I recommend avoiding this company. Seems to be a bit shady.

If you have the opportunity to go anywhere else - do so. I sent my impressions on February 15 (they received them on the 20th). I JUST called (may 6th) and had to cancel my order because they still weren’t shipped. I was strung on for multiple weeks through emails that said “we think they will be shipped this week”. I worked with Tanner in customer service over email and I told him to please call me and he said “I tried calling but you didn’t answer” but I know for a fact he didn’t call me. I had to call multiple times in order to get someone to pick up the phone so I could get a refund. And when they say “full refund” it’s not true. I paid $91 total and only got $74 back due to their “fees”.

Overall it was a terrible experience and waste of my time. I hope my teeth haven’t shifted too much waiting for my retainer that never came.

It took two long months, eight weeks, to receive the retainers. Every week I emailed asking for the status, and every week I get an automated reply claiming that my order is in the final stages of production and would be shipped out in a few days. I have email after email, going back weeks, stating the exact same thing from their automated customer service. I finally received the retainer and along with a note saying that the mold lacked detail and had distortions. For eight weeks I waited and not a single person contacted me to tell me this. Instead of contacting me directly and being honest about the timeline and the problem, they made random alterations. The retainer does not fit my teeth and causes severe pain. When I asked for my money back, they asked for photos, without giving me a solution nor a timeline of how long a replacement will take. I have no confidence in this company and their lack of care for their customers. A replacement would likely take weeks and weeks if not months like the original retainer order. Who is going to pay for the damages to my teeth in the meantime? I have filed a complaint with a Better Business Bureau and with the FTC because of their dishonest business practices. If I don’t get a satisfactory resolution in a timely manner, I will be seeking damages.

I was excited at first to try out this company, but I received a cheap piece of plastic that has now broken in 2 months of use. I emailed to try to get a replacement, but they were going to charge me as much as the original cost to replace it because they only offer a 30 day fit guarantee, nothing on breakage. You get what you pay for it. Go to the orthodontist even if it’s more expensive because this is not a good solution. I am filing a report with the BBB as well.