Item in picture was exactly what I wanted, the condition of the discs is PHENOMENAL given that this is a near 30 year old item in my hands. A Black label FF7 PS1 copy. I do suspect that its not the or... Toon meer
Bedrijf heeft geantwoord
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I had a few questions about our order and shipping which were answered almost immediately! We placed our order on Monday and received it by Friday out in BC!! Everything was as advertised and even... Toon meer
Bedrijf heeft geantwoord
I cant say enough about my customer service experience. Although our package has not arrived yet.We are looking forward to getting it. We had issues with our previous order. And after speaking to cus... Toon meer
Bedrijf heeft geantwoord
Received my lot of 6 NES games and I’m impressed. The labels are sharp, colours intact, and the cartridges are clean with no damage. A reliable vendor for retro collectors. I’ll gladly buy again.
Bedrijfsgegevens
Geschreven door het bedrijf
RetroHead GameStore is a vibrant store specializing in buying and selling used video games, consoles, and accessories. We offer a diverse selection of pre-owned games for various platforms, from classic systems to the latest consoles, all at competitive prices. Our knowledgeable staff provides expert recommendations and ensures every item is thoroughly tested and priced fairly. Whether you're looking to trade in your old games for store credit or find a rare title to complete your collection, RetroHead GameStore is your go-to destination for quality, affordability, and gaming passion. Enjoy the convenience of our elite online experience, with options such as shipping, delivery, and curbside pickup, all from the comfort of your home.
Contactgegevens
5822 brookfield ave., L2G 3S4, Niagara Falls, Canada
- 2895010397
- CustomerSupport@RetroHeadGameStore.com
- retroheadgamestore.com
4,5
Uitstekend
77 reviews
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Dont waste your time or money
Well first I ordered online which showed a picture and said in description that it was Minecraft xbox one edition which is the one I wanted and I have screenshots of what you had posted stating you had that game available and once I placed the order and it came in it was just the minecraft bedrock edition which is not what I wanted or ordered and it was not what was advertised on your site I ordered from! I then called and left a message asking for someone to call me back to correct this mistake on your part and no one has called me at all! Im pissed and want this fixed and someone to contact me to correct this.. its bad enough this was suppose to be a christmas gift and now I wont have it for christmas and im not wasting my money on something you clearly false advertised on your website and it was shown as Minecraft xbox one edition which is what I wanted and did not get!
9 december 2025
Antwoord van RetroHead GameStore
Hi Melissa
We want to clearly address this.
The incorrect item was shipped. The order was for Minecraft: Xbox One Edition, and Minecraft was mistakenly sent instead. This was a fulfillment error on our end, and we take responsibility for it.
Regarding communication, customer support is handled by email at customersupport@retroheadgamestore.com and by text at 289-501-0397. We do not offer callback support, and our voicemail message clearly directs customers to these contact methods, which is why a return call did not occur.
To resolve this without further delay, we are processing a full refund for the entire order and are reaching out to you directly using the contact information on file.
Mistakes can happen. What matters is how they’re handled — and this one is being resolved.
— RetroHead GameStore Team
Antwoord van RetroHead GameStore
Thank you for taking the time to leave a review!
Bought and got delivered super fast
Bought and got delivered super fast, great experience.
28 oktober 2025
Antwoord van RetroHead GameStore
We are happy you were pleased with our service!
Games and case are in great shape and…
Games and case are in great shape and was very fast delivery
3 augustus 2025
Antwoord van RetroHead GameStore
Thank you for your order and for your kind review!
Great experience!
I had a few questions about our order and shipping which were answered almost immediately! We placed our order on Monday and received it by Friday out in BC!! Everything was as advertised and even caught a sale! Was sceptical at first but ended up being pleasantly surprised!
28 juli 2025
Antwoord van RetroHead GameStore
Thank you for your trust and your kind words!
Super easy transaction
Super easy transaction. Awesome communication Games were perfect! Thanks so much. Would 100% recommend!
19 juni 2025
Antwoord van RetroHead GameStore
Thanks for your recommendation. Glad your happy with your order!
Antwoord van RetroHead GameStore
Thank you for taking the time to leave a review!
Antwoord van RetroHead GameStore
Thank you, Connor! We’re glad you enjoyed our fast shipping and great prices. We appreciate your support and look forward to your next order!
Antwoord van RetroHead GameStore
Thank you, Nicholas! Even though there was an address error that was on your end, we went above and beyond to correct it, reship your package, and expedite delivery at no extra cost to you. We’re not sure why you left 4 stars when we did everything possible to ensure a smooth experience, but we hope to earn a full 5 stars next time. We appreciate your business and look forward to serving you again! please make sure to double check your address information when placing an order.
Thank you
Awesome
Thank you so much for the games. They finally arrived, I was worried they got lost or stolen. Will purchase again in the future.
24 januari 2025
Antwoord van RetroHead GameStore
Thank you, Ronda! We're happy to hear your games arrived. There was no reason to worry, as your package was delivered exactly within the expected timeframe. We appreciate your support and look forward to your next order!
Antwoord van RetroHead GameStore
Thank you, Kevin! We truly appreciate your kind words. Providing top-notch customer service is our priority, and we're glad you had a great experience. We look forward to serving you again!
Games are exactly what was expected and…
Games are exactly what was expected and in great working order. The only thing was about the shipping knowing it was during the strike for the price to track would have been the same to use purolator or fedex instead. Everything works great and service was great too.
20 december 2024
Antwoord van RetroHead GameStore
Hi there,
Thank you for your detailed review and for sharing your experience with us! We're glad to hear the games met your expectations and are working perfectly. We appreciate your feedback about shipping options during the strike and will consider it as we continue to improve our service. Your support means a lot to us, and we're happy you enjoyed the great service overall.
Looking forward to serving you again! 🎮
Retrohead Gamestore Team
The time put into coming out and…
The time put into coming out and bringing me my purchases same night !
13 december 2024
Antwoord van RetroHead GameStore
Hi there,
Thank you for your thoughtful review! We're so happy we could get your purchases to you the same night. Going the extra mile for our customers is what we’re all about. We hope you enjoy your items, and we look forward to serving you again soon!
Best regards,
Retrohead Gamestore Team
Quick and efficient service!
6 december 2024
Antwoord van RetroHead GameStore
Hi there,
Thank you for your 5-star review! We're so glad to hear you were happy with our quick and efficient service. Your satisfaction is our priority, and we truly appreciate your support. We look forward to serving you again soon!
Best regards,
Retrohead Gamestore Team
Antwoord van RetroHead GameStore
Hi there,
Thank you for taking the time to leave such a positive review! We're glad to hear your Xbox system arrived quickly and in great condition. Your recommendation means the world to us! If you ever need more games or accessories, we're here to help.
Happy gaming! 🎮
Retrohead Gamestore Team
First time purchase…
The ease of shipping made it a good experience. I’m hesitant to purchase physical video games online but I was surprised by the quality and selection provided.
14 oktober 2024
Antwoord van RetroHead GameStore
thanks Robert. We dont use stock images, all our photos are the actual item you will recieve. i am super happy to hear you are pleased with our service. thank you for taking the time to leave a review!
Great purchase!
Games worked perfectly, price was right and they were super friendly and helpful what more do you need?
8 september 2024
Antwoord van RetroHead GameStore
Thanks D Stroud. Happy to hear you are happy! thanks for leaving a review
Good Price for Good Service
Games shipped immediately hours after I ordered which is surprising, only took 4 days to receive, games are in great quality, and were packaged neatly, no issues with the disc, or case, would recommend,
- From Manitoba
26 augustus 2024
Antwoord van RetroHead GameStore
Thanks Aidyn For taking the time to leave a review. We Are pleased to hear you are happy with our service!
Thank you
Super quick delivery
Super quick delivery! Game arrived in impeccable shape - even with the cardboard sleeve. Game plays well. Will def be buying again
30 juli 2024
Antwoord van RetroHead GameStore
Thanks Liz For Taking the time to leave a review. happy to hear you are pleased with our service!
Thank you
Antwoord van RetroHead GameStore
hey thank you for taking the time to leave a review. we are very happy to hear you are pleased with our service.
thank you
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