I would like to share my terrible experience
I would like to share my terrible experience as an ex-customer of this bike shop.
I took my bike to Revolution Bikes today, told and wrote in the order to do the following:
- Adjust back gear;
- Check front and back suspension pressure;
- Check tyre pressure;
Just it!
Surprisingly, I returned there to pick up my bike and got a $298 bill.
Without consulting me or asking for approval for more service (they have my name and phone number) they decided to do extras.
I ended up paying:
- Workshop WOF Silver Service $130
- Brake Pads x2 $79.98
- Labour hyd brake bleed $80
As a customer, I would expect to get a call from the shop, informing me that more work would need to be done and asking me if I would like to go ahead or not.
The service on the bike was good, but I'm very frustrated with their approach to making decisions without asking the customer.
I complained and then, I paid the bill. Nobody even said: Sorry, we made a mistake.
I'm extremely disappointed as a customer and I won't return.