Richmond Motor Group - Hyundai Southampton Reviews 

Went in to check out a vehicle size at Richmond in Southampton last weekend, I now have a very nice shiny new car outside the house. Ibrahim the young sales guy was very friendly, polite and a credit to himself and the dealership. We discussed all the different purchase options, but he was happy with my suggested options without being pushy for what may have been better for him. Professional service, I believe he’s quite new, but doing well his manager did speak to us last week too and was very helpful. Happy with the deal we agreed, he was very positive to let Ibrahim close the deal and do the handover today . Oh the car is very nice too.

Came in to view an i20 N Line S and will be considering buying it. My sales executive was Harry and he was really helpful and informative. 10/10

Visited the showroom 18th July without an appointment to view their ex demonstration Ioniq5 and was welcomed in by smiling receptionist who introduced us to salesman Calum who showed us the vehicle and set up a test drive.
Calum was knowledgeable polite and friendly and without any pressure guided us with the purchase, and the PX of our car and transfer of cherished plate. He kept in contact and ensured a smooth pick up was able to take place 4 days later.
Happy to recommend this dealership.

Great, responsive and informed service and friendly approach. Well looked after and always given options.

Great experience all round professional service salesman bahadur was excellent handled our car deal brilliantly would definitely recommend richmond motor group.

Excellent experience, very happy with are new hyundai tuscon. Would definitely buy from bhadur Singh again.
Bhads was funny, informative and knew what we wanted from a customer's experience excellent

I was unsure of which car would be right for me and Bhads was so helpful, and arranged a test drive. Afterwards, the sale process was so quick and easy. All staff are helpful and kind. Would definately recommend to others, due to the outstanding customer service.

Super helpful team, had a great experience buying my new car from here.

I recently purchased a vehicle from Richmond Hyundai in Southampton, and I couldn’t be happier with the entire experience. From the moment I walked through the door, the team made me feel welcome and well looked after. The staff were friendly, knowledgeable, and genuinely interested in helping me find the right car without any pressure. My sales advisor Ibrahim walked me through the options with patience and professionalism, as this was my first time buying a vehicle using finance. The buying process was straightforward and transparent, and every question I had was answered clearly and honestly. The handover process was smooth, and I drove away feeling confident and excited about my new car. It’s clear that customer satisfaction is a top priority at Richmond Hyundai, and they certainly delivered.

If you're in the market for a new or used car, I highly recommend visiting Richmond Hyundai Southampton. A truly five-star service!

No pressure, very relaxed atmosphere staff very friendly. Baz explained everything clearly about the car we were buying, nothing was too much trouble Baz was very patient even after the sale he would reply to any small queries I asked.So once again excellent service all round will certainly return when needed. Andy Chambers

overall I'm happy I now have my new car but the time It took to actually receive my car was quite poor as I was under the understanding that I would get the car a whole week earlier than I actually received the car

Excellent test drive, organised by Bads

Great customer care, my concerns were listened to and handled if a helpful and professional manner. I found Ali to be exceptionally helpful and friendly.

Terrible service from Southampton. I have bought 4 cars from here before and have always had excellent customer service from the sales team. However recent experience illustrates a serious decline. Gone are the little extras. I turned up to pick up the car and the paperwork was missing so this was delayed. When I eventually took the new car, I noticed that there was damage to the windscreen which hadn’t been pointed out to me prior to purchase. I took this up with the garage and they said they would rectify this. 3 months later and I’m still waiting for them to, ‘make phone call’ to the window guy. I have raised this with head office but no one is interested. Considering how much money we pay for a car, the customer service is a disgrace. Needless to say, my next car won’t be a Hyundai!!

The customer service advisor Lisa Thomas was a great help this morning. She made the experience from the start to the finish a great experience,when I brought my girlfriends car in for a recall.

Following a disappointing visit for my MOT a few weeks ago, I was pleased with my visit yesterday for my service
Knowing I would be stranded there all day (no complimentary car or pick up and deliver service) I took my dog and my laptop. I was able to charge my laptop, enjoy complimentary coffees and work whilst my car was being serviced.
I was even given a cornett which was very welcome given the temperature.
I also received a full tank of fuel by way of an apology for my previous experience

Bought a new Kona on PCP using their recommended finance provider, Hyundai Finance. I was not made aware that I was unable to change mileage requirements during my contract if my circumstances changed. It is unreasonable to expect people to know what their mileage will be in three to four years time. The amount I selected was more than enough for my current situation, but I was then made redundant and my new role was hybrid rather than WFH. This significantly increased my mileage but their only response was essentially ’tough’. AVOID!!!

Booked our i20 in for its 1st service today everything went very very smoothly lisa thomas handled our visit fantastically friendly smile and very knowledgeable. She gets a 10 plus from me. oh and the coffee was
again.

Having been hassled for payment of new car They now can't give me a delivery date!! They will have had money for at least a week

The entire experience was seamless, characterized by clear guidance and exceptional kindness from the staff. From the moment I arrived at reception to the conclusion of my visit, I felt well cared for. I would like to extend special thanks to Ibrahim and Simon, who were particularly helpful in addressing my needs directly. My gratitude also goes out to the entire team for their support.

Well done.

Fernando