Richmond Motor Group - MG Guildford Reviews 329

never bother to take time to show you how things work ie settings on screen.seats at desks are wornout.if you order parts for MOT oh we are not a motor factor so then your without a car for nearly a week.

Kelly was fantastic and made the process very easy.

Thank you Kelly for your help with buying our new MG4.
We had a few minor problems but you sort everything out.

Bought an MG EV from Marius at Guildford - great experience. Marius was very helpful and patient and took time to explain everything to us without being pushy at all.

Just wanted to say the Marius Mockus at MG Richmond Motor Group in Guildford is the consummate professional.
He made the car buying process very relaxed and easy, (considerably better than a previous car brands I have dealt with)
Marius made me feel welcome and listened to my needs and concerns and answered every question to my satisfaction.
At no point did I feel I had to buy a car unless I wanted to.
A wonderful experience and I have nothing but praise for Marius and MG Guildford.
Thankfully the car I wanted was in stock and order to collection was within a week.
Thank you

We've had an exceptional experience with MG Motors, especialy with our Sales person Marius. He has been really attentive, patient and has taken the time to explain everything to us in a lot of details as well as answering our questions and has made the process quite easy for us. I def recommend.

good information throughout purchase. nothing to much trouble

Marius,
I wanted to thank you for your professional approach to my visit last week. I appreciate that you had overlapping appointments yet still managed to spend time with me. Thank you so much. You were the best salesperson in my search for a new vehicle, as you knew your job, and the vehicle in depth. Your approach to sales was refreshing as it was professional. I really appreciated that.
Marius, I have not chosen to purchase the MG ZS, but was grateful to have had the chance to test drive it.

Thank you so much for your time and effort.

Travelled 140 miles to collect the vehicle. It wasn’t cleaned at all let alone valeted, no customer service, no hospitality skills and made us wait 2 hours onsite. We won’t be coming back to this garage again.

Kelly was incredibly helpful and nothing was an issue. Very helpful made me feel vet comfortable and explained everything was going work.

Brillaint service from Kelly Faith. Would highly recommend has kept in touch with us from the beginning cannot fault the level of service. Thank you

Henry was very helpful .

I bought the new MG HS PHEV at the MG Richard, Guildford. Overall the service was very good, very good and fluent communication through phone and emails. Marius was very open and honest regarding the deal and it helped us to make our decision quite quickly. Great service and thus a happy customer here.

We were looked after by Marius Mockus. He did a fantastic job throughout, keeping us updated about all elements of the transaction. He gave us a great experience.

Marius was fantastic with helping me buy my 2nd HS (he sold me the 1st one). He was very professional, informative and kept me up to date at all times. Thank you

Good comms, pleasant and professional staff. I love my car. A really positive experience! I could't fault them.

We Found the staff both in Sales and Service to be polite, caring and helpful, but the efficiency from Contract Manager Sheila Fernandez was truly 5 star. Overall I recommend Richmond MG to all.

Charlie Swayne from MG Richmond Guildford was absolutely brilliant from start to finish. Warm, welcoming, and genuinely friendly — he instantly put me at ease, especially after I explained a previous bad experience with another dealership.

He was professional, reassuring, and went above and beyond to make the whole process smooth and stress-free. The standout for me was the extra thought he put in — knowing I wasn’t local, he made sure the car was fuelled up so I could get home without worrying. Such a simple gesture, but it meant a lot.

I went in feeling anxious and left genuinely excited about my new car. Charlie completely turned my experience around.

Couldn’t recommend him more — thank you again Charlie

From the moment I went into the dealership looking for a car, I was met with a smile and hospitality. It was Sunday 29th March at 10.00am soon as I was in the dealership I was offered coffee by Kelly Faith. We walk around the showroom and I was shown new cars and was given information of each car I was shown. I was given an option to a test drive. I explained I wanted a larger car, Kelly put away the Keys for the new car. And took me to look at a MG ZS and allowed me a test drive. After the test drive, I knew that was the car for me, I explained what my budget was and my circumstances. Kelly went through 2 different permutations and explained them to me fully.
Nothing was to much bother. We finally got everything down on paper and worked out all the figures for the finance. To cut a long story short, I am today,Thursday 2nd April, at 12.30, the proud owner of a MG ZS Hybrid+ 1.5. An absolutely beautiful car.
Kelly, I just wanted to say a massive thank you for your support and compassion after a very difficult period in my life. With the loss of my wife, Sue, on August 23rd 2025. After 48 years together.

Kelly was lovely very friendly I was kept up to date
💯 recommend from start to finish everything was brilliant