Rick Case Automotive Group Reviews 795

Bought a 2023 SQ8 for $109000 and 30 days into it I did not like the car. They offered me $95,000 for it with 1700 miles on it and can sell it for more the I pd for it. Shady business and bad customer service.

Salesman was very easy to deal with and went out of way to sell us a car

Appreciated being told the wait time would be over two hours for express service so I was prepared to wait. Did not appreciate car being returned in condition that was not safe to drive.

Booking an appointment was super quick and easy for the same day.
I went and got quick service. As always everyone was friendly and greeted me. My advisor Duane M. was ontop on everything and ensured I was in and out in no time.

The one and only Wade. Mgr he is always so helpful and patient. Honest always available for me with any questions and maintenance on my cars all of my cars previously owned and current as well as with my children

Devan was a great sales man and was very helpful with others also and was very patient with helping other people get a car

I saw an offer on the Rick Case Honda Davie web site for a $229 lease for a Honda Civic. When I talked to the manager, he said that I needed to read a disclaimer. I read the disclaimer and said I still wanted the deal. He said this deal was not available. So I asked why it is on your web site. He responded it is not on our web site, its a national Rick case web site. I then responded but it says Rick case Honda Davie web site with your address and phone number. He immediately became rude and said we don't have this offer. It's a national site. Then he said they will have the offer in three months. (Admitting to false advertising). He then says he has no idea whether they will ever have this offer. How can a manager of a dealership basically admit that they cannot honor a deal. It's time for a class action law suit.

Always a great experience. The staff cordially greets me. Service is performed as stated in the time frame promised.
I like the video of the service performed narrated by the service technician. Well done.
I'd recommend them to anyone who needs their Audi serviced. This is the second Audi I've bought and had serviced through Rick Case Audi( Audi Gwinnett). I'll purchase our next one from them.

Danny Martinez was incredible as he managed o track down parts. That were not available through GM directly and did a fantastic job fixing the damage

Rick Case collision center did a wonderful job in repairing our damaged vehicle. The damaged fender shows no sign of an accident and the paint job was seamless. Thank you Rick Case.

Jeff is awesome. He got me in quickly for service and handled it very professionally. Service that I have come to expect with Audi.

Had my 10,000 mi service for my RS6 - very professional but friendly service advisor (thanks Glen). Car was delivered timely and when it was promised, well cleaned! Very easy to do business with!

I was able to get an appointment for the next day for a tire issue easily! Fixed the tire and did overall inspection. No issues thank you!

Very good place ! Happy

This dealership failed on so many levels, there are not enough characters available to describe my experience. Just please, go ANYWHERE else to purchase your vehicle.

Excellent service. Though I had an issue that doesn't seem to have been resolved

Tony does a great job and is very professional

Duane was professional, friendly, knowledgeable and helpful. Got my problem taken care of quickly.