Ridgewayfrozen Reviews 

The main thing that should be improved is the delivery service and communication to customers on when orders are due to arrive - the delivery took several days to arrive and we had no idea when to expect it.

Ridgewayfrozen.co.uk is the only company i use for feeding my reptile collection, always arrives well packed & always still frozen

Have used many times now, and always get a very reliable service.
Excellent customer service.
Thank you 😀

A friend recommended this company and I was very pleased with delivery etc totally recommend

Amazing company, Fast delivery

Can’t praise Ridgeway Frozen enough. My order arrived when they said it would and frozen. The dry ice is incredible and keeps stuff frozen for ages. I used to order from Swell Reptiles but they let me down so many times with defrosted orders that I had to look elsewhere and I have to say I’m glad I chose Ridgeway

Always process orders quickly and items are top quality.

Excellent service. Efficient and kept me informed throughout the transactions etc.

Booked in a transport for two atelopus hoogmoedi some very rare frogs in the UK it does say on their website they don't cover any losses in amphibians. However the condition they were dropped off in was embarrassing the male had a massive cut going down his back and had obviously been dropped and the female is entirely unresponsive and probably dead. Would not recommend for amphibians and to be honest seeing the neglect would not recommend for any animal

Do not use this company, my item arrived damaged, I contacted the company via all methods, no response, no contact from them. I paid £7:49 just for delivery and the item was damaged. Non existent customer service.

Fantastic range of frozen prey items, available in all sizes - exactly what i was after. They arrived rock solid frozen the very next day as promised.
I will be using them again and highly reccomend to any reptile keepers

Absolutely blown away by this company. Live in Devon and ordered mice from pinks to hoppers and they arrived fully frozen by lunchtime the next day. Very well packed in polystyrene box with dry ice pellets, payed for pre 1pm delivery and very happy with DPD. Box labeled very clearly with dry ice warning, urgent 24 hour delivery and perishable labels. Would recommend to anyone in the South of England and will always use them to get my snake food

Top class service and quality as always.

Every thing arrived promptly and all still frozen

Super fast delivery, arrived well packaged and perfectly frozen even in this warm weather A++++

Prompt delivery and quality products. Thankyou.

Customer service never responded when my acrylic enclosures lasted a few days before bowing.

Easy to order and very quick delivery

Fast reliable delivery all still frozen on arrival.
Lovely sized rats and mice for our range of snakes 🐍 thankyou

First time ordering and won't be my last , well packed and frozen solid , well priced and professional, excellent company