Rileygrove Reviews 51

Had a small issue with tracking link not working. They fixed it in like 10 mins. That’s rare.

Delivery took around a week for me. Not super fast but also not bad.

I’m fuming with this useless company . I wish I had checked them on Trustpilot first before buying from them. Long story short I thought I was buying an offer on Facebook 2 pairs of pants for the price of one . After purchasing one order I realised the pants I had ordered were the wrong size . I contact there customer service after buying the correct size and was told they would refund me for the wrong sized pants I’d ordered . When the pants arrived after along wait the company had sent me one pair of pants the correct size and one pair too big and i hadn’t received a refund . . $188 for one pair of cheaply made lounge pants .
Can I also add the company isn’t from Canada they are a Chinese company . 😡

Bought a jacket, the product I receive is far from similar to the one advertised (60€). Asked for a refund, had to send it back to Canada (30€), they didnt pick up the package. It came back to my house, asked for whats going on and 2 months later I sill got no response, still ghosted to this day.
Scummiest shop I have ever faced

The lenses aren’t too dark, which I prefer. I can still see clearly in shaded areas. They work well for daily wear. Vision stays natural.

RECEIVED MY SLIPPERS, THEY ARE JUNK.THEY DON'T FIT.I WOULD ADVISE PEOPLE NOT TO BUY NOTHING FROM THIS COMPANY.THEY NEED TO BE PUT OUT OF BUSINESS BECAUSE THEY SELL CRAP TO THE PUBLIC.THEN, WHEN YOU SEND YOUR STUFF BACK, YOU GOTTA HAVE PICTURES.WHAT HAPPENED?WHICH IS A BUNCH OF B S. AND THE SIZES ARE TERRIBLE.MY SLIPPERS WERE WAY TOO SMALL THERE.I WEAR A TEN AND A HALF, AND I GOT A TEN AND A HALF, AND I WAS WALKING ON THE EDGE.SO NOW I HAVE TO PAY TO RETURN. THAT'S A BUNCH OF CRAP BUYER, BEWARE DO NOT DEAL WITH THIS COMPANY.THEY ARE SCAMS

The jacket fits the arms really well. No tightness when moving around. Shoulders sit naturally. I don’t notice it when moving.

Slides feel more like winter house shoes than summer slides. Great for cold floors honestly. I didn’t expect to use them this much. comfy and warm.

I hate flimsy frames and these aren’t that. There’s a bit of weight but in a good way. Makes them feel more expensive than i assumed. They dont feel like something I’ll replace soon.

TERRIBLE. I've been waiting a month for my purchase, and from what I can see, they use the worst courier companies to deliver their products, despite customer complaints. If this is how their delivery works, I can only imagine the quality of their products.

Ordered a jacket (I live in Europe) but sadly it was too small even though it was the largest size. Upon asking for a return,I was told I have to pay for the shipping myself and was given an address. I shipped the product to the address specified by them, but after 1 and 1/2 month it got returned to me with the information that the address was wrong. When reaching out to the customer support with this, the did not reply even after multiple emails. The phone number on their site cannot be reached. When I reached out to them again through the customer support window on their website, I received an e-mail, assuring me they will look into it. After no response for two weeks I tried reaching out again, but yet again they keep ignoring me…
Very shady business practices…

Scammers don't buy from this company.

Material does not match website, very low quality. Also had to pay for return postage which is very expensive as it is internationally shipped. Poor experience.

As everyone else has said, a complete scam. The Urban Drift Pants I bought are proper weave material in the photos on the site, what I received was weave PRINTED onto the pants. Wouldn't refund without me having to pay practically the same cost as the pants for return shipping myself. Research before buying in the future.

Complete scam! Never received the product ! I contacted the service department and they send me a proof of delivery which I can type myself I have never signed for it, it’s just a scam. STAY AWAY!

This company is horrible. I beg everyone do not go buy anything from this company. Customer service is horrible. Literally bought a jacket that was supposed to be a 3xl however it was more like an extra small jacket. Had to pay $95 to get it sent to Canada and then the check was sent back to me after weeks of waiting for my money which I paid almost $120 for the jacket do not order from this company. I am done with ordering stuff through social media. It seems like all these places are scams. Be my careful where you shop at.

Worst online company. Sells garbage & wont stand behind it even when presented with photo evidence. Bought 2 pair of shoes. From photos you can see they are not size 13 of the blue pair. Refused to refund my money without a restocking fee for their garbage & demanded I pay to send them back to Canada, when they have headquarters in the US. Scambag company. Avoid or it will cost you.

Ordered two overcoats as first one did not fit.
Ordered the second one after I had returned the first one, thinking I would receive a refund.
I did not and when I received the second coat it did not fit.
Returned it as well through Canada Post with a tracking numbers for both coats.
After attempting to contacting their customer service dept I received no response.
I fortunately had paid for these purchases through PayPal, who eventually refunded both purchases to me.
If I had not used PayPal I am confident I would be out the cost of these two overcoats.

Misleading product and poor customer service

I had a very disappointing experience with Riley Grove. I ordered glasses with a silver-colored frame, but what I received was clearly a gold-colored frame. These are not the same color, and the difference is obvious in person.

When I contacted customer service, they claimed the item was the same and blamed the difference on “lighting and screen settings.” This explanation is simply not believable, silver and gold are entirely different finishes, not minor variations caused by lighting.

Instead of acknowledging the mistake, they chose to deny it, which feels misleading and dishonest. Based on my experience, I cannot recommend Riley Grove. Be very cautious when ordering, as the product you receive may not match what is advertised.

I ordered a bunch of shirts I thought looked cool. However, it has been three months and I still haven’t received them. I get emails back from Brittany but all she does is send me a tracking number and place the onus on usps. USPS obviously lost it, but she refuses to refund or reship the items.

I am editing this review today to say that Britannia’s reached back out and is seemingly trying to resolve the situation again. Credit where it is due…

We will see if anything gets accomplished.