Rise Reviews 3.220

Chris Thorpe was brilliant. Got all my questions answered on Whatsapp, lots of advice but no hardsell and installation promised in 2 working days! Thank you Rise and Chris.

Rang up today to get some more info about the broadband service and had a lovely chat with Chris Thorpe who helped me with switching over to Rise Fibre Broadband. Explained in much detail about everything for me.

Hi I’ve rang today to make payment and spoke to a very nice man by the name of Adnan he was very polite and helpful and I’d like to say thank u for his service

Absolutely dreadful broadband. Not a single day have I had decent Internet connection. The download speeds are bad and connection always lags. No help from Rose fibre expect being told to turn the router etc off and on after half an hour. Of course, that made no difference at all. Had a 1mp with Virgin before which was meant to be slower but worked perfectly. Switched to rise fibre as Virgins customer service is rubbish. But Rise fibre has crap customer service and even worse broadband

City fibre guys fitting the rise wires were really good even tho got told the wrong fitting details they contacted another team and together got it fitted the same day and were lovey mannered

Nice and pleasant 😊 sorted my enquiry out that u understood easy thanks for your help

Absolutely brilliant and quick to set everything up and well versed on what I wanted / needed for internet speeds needed for the use I do.

Sales rep seemed great ( all companies seem to care about getting right these days ) .. I was originally told I wouldn't need a engineer visit, informed the day before I would need to be in for a visit ( first "Misinformation" ) I was then told the services would seemingly pass over from my previous provider the day I go live with Rise, Rise fibre didn't send the request until 3 days after, meaning I was paying 2 providers for 3 days ( 2nd misinformation)... At this point I raised a complaint and was told a manager would call me on Wednesday 15th, no call happened, I chased on the Thursday to be told I'd have a call that day, no call. Also no call on the Friday, after leaving it the whole of Friday, I chased again, to be told they'd log it and request the call again... After originally thinking I'd found a company that cares about customer service, within a week they've shown they don't. If I've had this much messing around in a week, I'd rather cancel now than have 2 years of this.

Spoke to kane, he was very helpful and very polite, thank you kane for your help today.

I had a great experience with Rise Fiber. Very professional, friendly and caring customer service. Their rates and deals are also good. Nick solved the issue very quickly. There was no long waiting, no much convincing chat from him. He was to the point and clear. Highly recommend!

I had been with Rise for a few months and can honestly say their service has been brilliant. Excellent uptime, good speeds, and excellent customer service. Sadly, I'm moving, and they aren't available where I'm going, but they were polite and courteous in dealing with my cancellation. I can't recommend them more highly.

Chris Thorpe
Very good in explaining things and I was satisfied with his answers happy with service provided

Excellent installation from city fibre. Rise setup was quick & easy. Excellent communication throughout

I’m very pleased with my conversation with Chris Thorpe; he explained all the terms and conditions very clearly, as well as what I’ll be getting for the price we’ve agreed on. I’m very satisfied at the moment. Thank you again, Chris Thorpe.

Engineers who came to hook me up for broadband were absolutely great. Helping explain everything to me making sure that I knew how to get all up and going. I am not very good with tech but the gentleman was extremely helpful and I would definitely recommend Rise to my friends and family, without a doubt. So grateful for your support and thank you so much. Your sincerely MR Donald Nichol

I was confused with the sales person he said that you would be the same as the company l am with but cheaper but it turned out you don’t do the same product l have with BT but I’m waiting for one of your colleagues to get back to me after the weekend to review the contract

Cole helped me understand the process of setting up broadband services, how rise fibre works, what they do, and who to contact if i have any problems, as well as recommending a suitable plan. It Was fast and easy to set up. I recommend this company☺️

Steve was incredibly helpful, answered my questions before I'd even asked them, and explained everything clearly and concisely.

The Sales Executive Chris Thorpe was spot on with the information I needed, super helpful and a complete pleasure to deal with!!
I will for sure pass on great recommendations for connectivity to Rise Fibre - thanks to Chris Thorpe’s superb customer service and professionalism!!
One very very happy customer,
Mr McLeod