Rivervale Reviews 4.642

TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fantastic service from Kyle and the team at Rivervale. I’d been previously let down elsewhere with another vehicle and Kyle saved the day! He was honest about timeframes and potential delays and kep... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordered a new BMWi7, which is my dream car and from start to delivery date, everything was completed very smoothly and exactly to spec. Both Jim Mercer and Paul Rogers have been superb during this p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My new Juke is the second car I've leased through Rivervale, replacing a Skoda Kamiq, and they have been extremely courteous and helpful in all respects. The lease was very competitive, and I was kept... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great, informative communication with Lease/sales manager Jordan Nailard. The whole process was managed very well from my first query to receiveing my car, which was delivered on time and as agreed... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Motorvoertuighandelaar
  2. Autoservice
  3. Leasingservice

Geschreven door het bedrijf

Rivervale provides leasing, servicing and vehicle management for cars, vans and minibuses.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 4 van de 5 sterren

Clear information, great communication and follow up

Clear information received from Jake, supported through the process, communicated well and followed up on each step and after completion. Would thoroughly recommend Jake at Riverdale, thank you.

17 april 2026
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Antwoord van Rivervale

Hi Ann,
Thank you for your recommendation, we really appreciate it. We are glad to hear that we could support you through the whole process.
As much as we thoroughly appreciate you leaving us a review, we always want to know how we can improve. We would love to know what would've made your experience with us a 5-star, so if you could let us know that would be great! In the meantime if there is anything else you need help with don't be afraid to contact us we are always happy to help!
Thank you,
the Rivervale Team

Beoordeeld met 5 van de 5 sterren

Fantastic service from Kyle

Fantastic service from Kyle and the team at Rivervale. I’d been previously let down elsewhere with another vehicle and Kyle saved the day! He was honest about timeframes and potential delays and kept me in the loop with any updates. The car arrived when quoted and the whole process was seamless.

Will 100% use Rivervale again.

16 april 2026
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Antwoord van Rivervale

Thank you, Amy. We are so glad to hear this and are pleased Rivervale could give you a seamless experience. We hope you enjoy your new car and we can't wait to see you again next time!

Beoordeeld met 5 van de 5 sterren

Well done Rivervale

At the end of my lease I was told about offers that were available and one really stood out so I went for it. Everything went so smoothly with the new lease thanks to Jim and his team and I was kept in the know all the time. Cannot recommend Rivervale enough.

16 april 2026
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Antwoord van Rivervale

Thank you so much for your recommendation, Richard! We are glad Rivervale could make the process as smooth as possible for you, we hope you enjoy your new wheels!

Beoordeeld met 5 van de 5 sterren

New Juke

My new Juke is the second car I've leased through Rivervale, replacing a Skoda Kamiq, and they have been extremely courteous and helpful in all respects. The lease was very competitive, and I was kept informed of progress all along.I always feel that I'm dealing with a very professional company.

15 april 2026
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Antwoord van Rivervale

Thank you, David. We appreciate you continuing to choose Rivervale, we are thrilled to hear this and hope you enjoy your new car!

Beoordeeld met 5 van de 5 sterren

Ordered a new BMWi7

Ordered a new BMWi7, which is my dream car and from start to delivery date, everything was completed very smoothly and exactly to spec.
Both Jim Mercer and Paul Rogers have been superb during this process.
I have used Rivervale for many years now and they never fail to deliver, I certainly would not use anyone else.

15 april 2026
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Antwoord van Rivervale

Thank you for leaving us such a nice review, Allan. Rivervale are glad we could help you get your dream car, thank you for continuing to trust us! We hope to see you again next time!

Beoordeeld met 5 van de 5 sterren

Rivervale

Matt at Rivervale was knowledgeable about the product & options available allowing a stress free experience

14 april 2026
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Antwoord van Rivervale

Thank you for taking the time to leave us a review, Richard. We are glad to hear this and hope you enjoy your new wheels!

Beoordeeld met 5 van de 5 sterren

Great service from Rivervale start to…

Great service from Rivervale start to finish! Jim Mercer was my sales contact throughout it all. He sorted my order, got me a great deal and kept me updated on the delivery throughout. Thank you!

16 april 2026
Review zonder uitnodiging
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Antwoord van Rivervale

Thanks you for your nice words, Ashley. We are thrilled to hear that you had great service, we hope you enjoy your new vehicle!

Beoordeeld met 5 van de 5 sterren

Professional, courteous & best price

Extremely courteous and professional.
Clearly understood my requirements and came up with the best price as well as offering the best service

Highly impressed and highly recommended.

15 april 2026
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Antwoord van Rivervale

Thank you so much for your recommendation, Jon. We really appreciate you taking the time to leave us such a nice review, we are glad to hear your experience was good. We hope to see you again next time, enjoy your new wheels!

Beoordeeld met 5 van de 5 sterren

The service from the Rivervale team was…

The service from the Rivervale team was first class. Nothing was too much trouble. I was kept informed at all times and felt extremely confident with the information I was receiving. Would recommend any time.

23 maart 2026
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Antwoord van Rivervale

thank you so much for your recommendation, Alison! We appreciate you taking the time other than leave us a review and glad your experience was good. We hope you enjoy your new wheels and hope to see you again next time!

Beoordeeld met 5 van de 5 sterren

Thanks Rivervale!

Great, informative communication with Lease/sales manager Jordan Nailard.
The whole process was managed very well from my first query to receiveing my car, which was delivered on time and as agreed and newly valeted.
Well done Rivervale 👏

13 april 2026
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Antwoord van Rivervale

Thank you for your nice words, Christopher. We are thrilled to hear this and hope you enjoy your new car!

Beoordeeld met 4 van de 5 sterren

My first leasing experience

This was my first leasing experience, everything was clearly explained and the team were patient with my many questions. Overall good experience and friendly customer service.

9 april 2026
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Antwoord van Rivervale

Hi Taylor,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you found the process clear, we appreciate you trusting Rivervale for your first lease, it means a lot.
We’re always looking at how we can improve, so while we’re grateful for your 4-star review, we’d also love to know what we could have done to make your experience a 5-star one. Any feedback would be really appreciated.
Thanks again for choosing Rivervale.
Best regards,
The Rivervale Team

Beoordeeld met 5 van de 5 sterren

I had the pleasure of dealing with Daniel Elms

I had the pleasure of dealing with Daniel Elms who was professional and helpful throughout the whole process. He returned every call and every email and is a credit to the organisation.

14 april 2026
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Antwoord van Rivervale

Thank you for your review we really appreciate it. We are glad to hear this and hope you enjoy your new wheels!

Beoordeeld met 5 van de 5 sterren

Great experience, top customer service

I recently leased a vehicle through Rivervale, and the whole experience was quick and stress free. I had an issue with delivery, no fault of the broker obviously but they were so helpful in the support they provided. 100% will use again.

14 april 2026
Review zonder uitnodiging
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Antwoord van Rivervale

Thank you for your review, Alfie. We are sorry to hear you had an issue with delivery but we are glad it's all okay now. We appreciate your kind words and can't wait to see you again! Enjoy your new wheels!

Beoordeeld met 5 van de 5 sterren

Just taken delivery of my new van the…

Just taken delivery of my new van the kia PV5 , what a great van ! Shaun was great and sorted everything out, kept in touch along the way.

13 april 2026
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Antwoord van Rivervale

Thank you, Ross! We are thrilled to hear this and hope you enjoy your new van! Thank you for choosing Rivervale, we hope to see you again next time!

Beoordeeld met 5 van de 5 sterren

I was delighted with the service!!!

I was delighted with the service I received from Dan, Teresa and the team - it was quick, efficient and everything was very easy to understand and navigate.

20 februari 2026
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Antwoord van Rivervale

Thank you, Chris. We are glad to hear this and hope you enjoy your new wheels!

Beoordeeld met 5 van de 5 sterren

Another great experience with Rivervale

I’m a returning customer and Rivervale have been excellent every time. This experience has been just as smooth as the first. Communication has been clear, friendly and always timely, and everything has felt well organised and efficient. The service, the offers and the overall support have all been first class, and a lovely car too!

A special thank you to Jake and Ellie, who’ve both been brilliant. They’ve given great advice, kept me updated and made the whole process feel easy. They’re a real credit to the team and a big part of why I keep coming back.

I wouldn’t hesitate to recommend Rivervale.

9 april 2026
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Antwoord van Rivervale

Thank you so much for your recommendation, Alex. We appreciate you continuing to choose Rivervale. We hope you enjoy your new car and we hope to see you again next time!

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