Riviera Automotive Reviews 

Currently undergoing a load of issues with Riviera Automotive.

From buying the car to now the after care it’s been a real challenge. Even which they have acknowledged to me. I won’t put names here but they know who they are.

I drove the car home after purchasing on the 22nd July, after waiting 3 hours for them to hand the car over. I saw them cleaning and polishing the car before handover something they should have had prepared prior. I also used an external lender and took them about 13 days to get the required paperwork to the lender so they could pay out. Boy was it a mistake buying from them as I arrived and the cars bodywork and a wheel was chipped that was just the start.

I then embarked on driving home back to london which was a 4 hour journey from their showroom. As soon as I arrived I noticed along the journey a funny smell in the boot followed by the cars breaking power wasn’t really up to scratch. A few errors came up on screen but kept going and coming I just assumed the car hadn’t been driven for a while. Again boy was I wrong.

I asked the dealership to put the issues above right, in which after about 2-3 weeks of going to them and asking them to sort, the best they could come back with is aftermarket pads on a £71,000 performance suv and a replacement tyre inflation kit which exploded and that was where the smell was from in the boot staining the carpets.

At this point I decided enough was enough and requested to reject the car. This is where all the pain began, they became defensive and started to tell me they are leaving this with an external solicitor to sort out. I got an email asking to try sort out the issues but they were adamant on the aftermarket cheap pads which cost £30-50 and explained they would not fit on this specific car. Even Audi themself told me no one makes them and you’ll be wasting your time.

At this point I decided to take the car in for a full health check at Audi and let me tell you, Audi themself are in shock over how a car like this has been sold, the list of issues as per below:

1- Oil pressure fault
2- Coolant leak
3- Rust on A pillar
4- Door lock faults (electrical)
5- Worn front and rear brake pads 70-80%
6- Trims and heat shields damaged under the car and need to be replaced
7- Tyre pressure sensors possible issue

The consumer rights act 2015 clearly states that any issue with the car and the consumer can reject. Something Riviera and their solicitor clearly don’t understand. The car is currently at Audi and they are asking me to remove from their premises via a tow as they highly advise not to drive the car until further investigation. I have supplied the evidence and proof yet riviera are trying to make it very difficult to just take it on the chin and take the car back and give me my money.

I have now informed the finance company Alphera, the broker who is dealing with this. The motor ombudsman who has seen all my evidence and suggested to give the dealer the opportunity to sort out as I have all the required for a rejection within the 30 day timeline. I have now began a case with trading standards and also a claims court to retrieve costs that have come out of my expense to get them what is required. Bearing in mind no mention of a courtesy car out of goodwill.

I have been super polite and patient the beginning however they took this for weakness and now that I do not trust them to repair the car as they want to use garages they know they are beginning to play hard ball. What they do not understand is they will end up being out of pocket more then they expect. This is even before I go to the press and social media following who I am known for.

I am open to reviewing this review if they handle this with immediate effect. I have made it clear I use the car for my disabled father and autistic son which clearly to them is nothing and to follow a process. I would highly advise you have your car checked thoroughly before purchasing and not buying based on their word. No wonder the car was the cheapest by several thousand pounds and had been listed for some time.

I have recently purchased an Alfa Romeo Stelvio Quadrifoglio from Riviera Automotive and I have to say that the service from Billy was faultless. I have purchased many cars over the last 40 years of driving but this is definitely rated as one of my best experiences of buying a car, so thank you Billy. The car by the way is fantastic really glad I drove an hour and a half to view it, definitely the right choice.
Thanks Billy,
Regards Steve Buckley.

Recently purchased a car from Riviera
Automotive, had the pleasure of dealing with Billy, he was attentive and very informative on all aspects of the vehicle and sales process ,it made buying simple and fast. Very happy with the vehicle and the service of Riviera and would be happy to recommend them if looking for good quality cars and service

I recently bought a mustang from riviera . I only saw the pictures on the website, I live nearly 400 miles away and with the help from billy, he made me feel confident in buying the car without driving it. He gave me an option that if the car on delivery was not as described I could send it back. Well it was more than I expected so I gave riviera 5 stars and I’ll give billy 10 stars BIG thank you Stuart

Bought 720s from Billy was great to deal with would recommend Riviera and will be keeping in touch with the team.

I recently purchased a car from Riveria Automotive and was highly impressed with Billy's service. He was attentive, knowledgeable, and patient, answering all my questions clearly. Billy's transparency about pricing and financing options built my trust and made the process smooth. The dealership also has an amazing range of cars, making it easy to find the perfect vehicle. Even after the sale, Billy followed up to ensure my satisfaction. I highly recommend Billy for his excellent service and dedication to customer satisfaction.

Went to Riviera Automotive and picked up a quality car. Decided to upgrade my Vw Touareg for the newer black edition version. The car was very low mileage and looked like brand new. Billy and the team were very helpful and knowledgeable about the vehicle. Would not hesitate to get my next car from these guys.

Chris. (Barnsley)

More about the service I have relieved with Rivera automotive.
I purchased my dream M4 2 months ago and unfortunately suffered a fractured oil cooler hose. I took my car to my local specialist for diagnosis and repair. I contacted Nicky at Rivera and told him about the fault. I sent the quote Nicky requested and he sorted this immediately with no issues.
This is the second time I have used the Rivera warranty (see my previous review) and both times the problem was sorted immediately.
Nicky is a true gent and nothing is a problem for him.
Nicky
Thanks again for your help sorting this out for me.

Thanks guys best car sales 😀 I have enjoyed they are very helpful

Whilst there are quite a few supercar dealers in Yorkshire these days Riviera have adopted a straightforward and honest approach to their business
No fuss sales ,no frills showroom, excellent customer service and a professional preparation team
Big thanks to Billy and the crew looking forward to enjoying the GT Definitely worth the visit

Brought our latest car from this dealer have brought cars from main dealers for the last 30 years and never have we had the treatment we got from Riviera from the girls on reception through Chris the production manager and Billy from sales nothing was too much trouble to make sure everything was right they seem to be able to answer all our concerns wouldn't hesitate to recommend

Had great experience at riviera automotive motive .pick up new bmw m5 nikki is a great guy and Billy thanks lee

I have dealt with a large number of main dealers and smaller independents over the years, and Riviera have been amongst the best. Luca was communicative, prompt and professional, and the whole experience of buying a Porsche Panamera Sport Turismo was incredibly relaxed and hassle-free. The car arrived in immaculate condition, exactly as described - we each trusted the other in a part exchange, with neither party having seen the other’s car, and doing business in good faith in this way is a breath of fresh air. I couldn’t be more impressed, and recommend Luca/Riviera.

I’m contacting you regarding the vehicle I purchased from your company Riviera Automotive LTD on December 2023. The vehicle in question is an Audi S5 reg: LM20OVH.

I’ve been highly disappointed and ashamed by the treatment I’ve received, from the company as I’ve been missold and neglected. Prior to the delivery of my vehicle I was assured that scratches and marks that were presents would be rectified prior to the arrival. However, neither the marks were sorted, on top the person whom delivered the vehicle also cracked the windscreen. In addition, further faults have occurred in the vehicle as the SOS button being broken, as well their being an issue with the sunroof as it doesn’t not function correctly. Even the logbook was transferred with the incorrect individual as the registered keeper.

Since my purchase of the vehicle, I’ve had nothing but stress and anxiety, whenever I’ve aimed to contact this company for help and support. Ive been ignored. I asked management if i should get a quote from Audi in order to get the faults of the vehicle corrected as i am quite distant to the dealership, which I’ve done and sent to your company but even then I’ve been ignored. I’ve been mis sold a warranty which I was assured was 6 months, currently revelations have shown it to only be 3 months.

All these issues with the vehicle, were noticed by me in the first day of ownership. It’s newly Easter and I’m still being taken for a fool, which is highly disrespectful and disgusting. A reputable company does not treat their consumers in this manner.

My hand has been forced by your company as there is no resolve, I will be taking this matter to Trading Standards and the Motor Ombudsman service as this matter is far beyond reasonable.

My request to resolve the matter, is a full refund of the £34,500 I paid, and cancellation of the car. I will also be expecting compensation for the insurance I’ve paid and the 4 brand new tires. had to purchase, as the supply tires were not road worthy.

I expect a response from you in 3 working days before I contact the legal team as due to my rights I’m still in the 6 months of initial purchase and the consumers right act is clear on these matters. I have evidence in writing from your company in order for the things i’ve just mentioned above.

Excellent service from Billy and everybody else I dealt with at the company

I part exchanged a Range Rover Vogue for a newer one with Riviera Automotive on the
28th of October 2023. I was assured that the Range Rover they were selling me was in perfect condition. We swapped cars, I was driving down when the engine light came on suddenly, and after a while to my horror, one of the tyres blew out, and I had to pull on the hard shoulder to change it. The police could easily have charged me and given me a point for driving with illegal tyres. The next day I called Riviera. He told me to take the car to a garage and they would cover the cost of replacing the tyre and finding out what was wrong with the engine.
(What a joke!)
Anyway, there was a problem with the NOx sensor and Riviera sent me one after a while, but it was such a cheap make the garage would not accept it so I ended up buying one myself.
To cut the story short I had to change the tyres myself and with the NOx sensor I paid £1500 which I am still waiting to get paid for and it is March 2024 already.
Avoid them at all cost!!!

My experience with Luca at Riviera Automotive was great. From start to finish, everything was seamless. The car I purchased was exactly as described, in top condition, which is always a relief when making such an important investment. I left feeling confident in my purchase and impressed by the level of service I received. I would recommend Riviera Automotive to anyone in search of a special vehicle and a positive buying experience. I look forward to the opportunity to do business with them again in the future.

Bought a Range Rover off billy had an amazing experience,

Excellent service

Overall a very good experience. Riviera Automotive reserved the car for me for over a month whilst funds were made available. Sales rep. Luca Stratford was very helpful and professional throughout. Not the cheapest but the overall package including the service was good value. Recommended.