Rockport Reviews 180

This use to be a decent company to deal with I don't know what has happened but they are terrible i've been waiting for a refund for 3 weeks now trust me I won't make another purchase with this company

You have a better chance talking with a live person with the DMV or unemployment.
Awful experience and a very slow refund process.

I went to a Rockport store in Portugal and they did not have a shoe my size. I sent an email to the company in Portugal and they went above and beyond to find me my size for a special occasion and were able to find the shoe in my size. The service was excellent and the shoes, as always are very comfortable. Thank you!

Just an awful experience. I mailed the shoes back about 2 months ago and I still haven’t receive my refund.

I recently purchased a pair of shoes which were Rockport, a premium shoe which attracted a premium price. They were ok for the first couple of months, then they broke underneath the ball of my foot.
Have been trying to get in touch with Rockport 3 times via the contact us page and have had no success.
If you want a good pair of shoes I would look elsewhere.

Regards

Glenn

Very sad, because I love their shoes, but ordering from them online is a really horrible experience and I won't do it again.

They accidentally left the Suite number off my order (they confirmed that yes, I had properly given them my entire address) and UPS returned the package as undeliverable. They would NOT send the package back to me, but instead said I needed to place the order again, even though they have not refunded my original order yet. I am still waiting to see when they refund me the order.

Also, the items are out of stock, but they still say they are unable to return my package with the complete address this time, that I just have to pay them all over again (before I get my refund) and order something different since they are out of stock of what I wanted.

Nice sandals but VERY SLOW and frustrating exchange
The Cobb Hill sandal runs a little big for me but is very comfortable and nice quality.

The bad news is that you better get the size right on the first try. I sent back this item for a size exchange and 17 days after they received it they could not tell me if they had received it without a UPS tracking #. I had the order #. Then 17 days after they received it they couldn’t tell me when I would receive the replacement. Only that it would be 2-4 weeks. This is for sandals. Summer will be over. It is clearly in stock because they are still selling it on line. Very poor exchange process. I would not buy from them again unless it didn’t matter when I received my purchase.

When I submitted this review on the Rockport website they REJECTED it.

Very poor customer care.

Terrible
I bought a pair of shoes and did not wear them for some time... The sub-brand is called 'Walkability'.
First time I wore them both of my heels were cut to shreds after a circa 1 km walk.
I sent photographic evidence to Rockport and have the shoes including bloodstains... On inspection of the shoes the inside next to my heels felt a little hard like sandpaper.
I have sent numerous emails and updates... I have received automated responses and promises someone will get in touch. Nobody has and it seems nobody will.
This is the worst customer service I have ever received from a named brand.
Disgusted doesn't explain this enough.
My heels are scarred for a long time to come and I am still very annoyed... It has been over 4 months and 10 emails since the event.
This is a case of a large corporation that does not care... Ignore people and they just go away...
'Walkability'!? More like 'Disability'!
Rockport... AVOID, AVOID, AVOID!

With Rockport, you'l be rocking a classical yet stylish look in no time.

Rockport shoes will last you an eternity, their material is among the best, and you're better off with having good quality footwear than spending less on lower quality footwear that you'l replace due to deterioration.

Bought so many of my shoes from Rockport and they are just the best. Comfortable and stylish, at an acessible price.

Poor Customer Service
Just a few minutes after I purchased an item from their website, I emailed customer service to replace the size. They replied a day after saying they can not retract the order. I explicitly mentioned that the item was sent to a PO Box so there was no way to send it back. I will never buy from this site again. To top it up, they asked me for a review but did not publish it since it did not meet their guidelines. What's the point?! Do not trust this site.

I bought 3 pairs of dress shoes from Rockport to try out different colors and sizes, and settled on the pair I like the most.
Returning the other 2 was easy and the pair I settled on is very comfortable. Will be coming back for my next purchase.