Roman Reviews 24

I contacted Roman Customer Services recently to find out where I could purchase replacement screw caps for their shower enclosures. I was dealt with in a friendly professional manner and was told that they would send me some covers. These arrived quickly and were simple to use.
No fuss. No quibble.

I enquired online about a cost for some replacement roller brackets for my nine year old shower enclosure. One had become brittle and broken so thought I would replace all four. Shannon replied the following day and after taking a few details promptly sent out four new roller brackets free of charge. Replaced in 15 minutes and working like new. Excellent service, and a real sign of a quality company. Thank you.

Bought a dress from a store decided it didn’t suit me took it back and could only get a credit note.

I occasionally find something I like but won’t be buying from any of the stores again as no refund.

What they are doing is making sure the physical stores don’t survive by favouring distance selling over physical purchases.

When the stores go they only have themselves to blame.

Meanwhile I’m stuck with my credit note…..beware…..

We had a great experience dealing with Peter at Roman. He explained everything about the product and gave us excellent service.
Additionally the quality of fitting was excellent and nothing was to much trouble.

Ordered a shower tray and pivot door from Roman via a 3rd party showroom. The quality of the parts was excellent for the price.
Unfortinately the shower door did not close correctly and despite several emails with advice, I couldn't get it right. Roman arranged for 2 engineers to call around and after a while they were able to align the door. Arguably, I failed to fit the door correctly, but there was no judgement, no criticism and thankfully, no charge. The aftercare has been exceptional and the products are of a high standard. This has ensured that I will be buying my main bathroom shower from them.

Excellent aftercare and service from the team, complete replacement of my son’s shower screen, responsive and empathetic.

Terrible after sales, fitted a Roman quadrant shower door, door was leaking under the door, customer service/technical told me it must be fitted wrong! 20 years in the trade, it's not my first shower door install! This company is just awful, I've advised my suppliers of my experience and also advised them to stop selling Roman products, they are unfit for purpose.

I rate Roman and although one could say that too many texts are sent daily to advertise the clothes. I actually really look forward to recieving them and scroll through them. I feel they do repeat showing some clothes to often.. The clothes are well made and are excellent value especially the ones in the sale. Yes I do recommend this company.

I bought 3 seals for my shower. After 4 years one is still pristine clear, the other two turned yellow. The firm refused to replace the defective seals. The Consumer Right Act 2015 states goods must be durable. Two of the seals were not durable. I'll be raising an action of damages, including for distress and inconvenience. These firms must be held to account.

We recently had a complete bathroom refit, part of which included a bath shower screen. We loved the look of the end result. We had been advised by the bathroom showroom we used to proceed with a more expensive Roman hinged shower screen. Again it did look the part. However, on using the shower, we noticed a leak of water outside of the screen. ‘Roman’ technicians came to have a look, they carried out some corrective work and on leaving advised that we should contact the company if any problem persisted or returned. They said that they couldn’t test their work prior to leaving as the silicone was still wet.
The shower wasn’t used for a further 48 hours just to be on the safe side. Unfortunately, when showering, the screen continued to leak on the lower hinged section. We contacted the company and we were reassured when they scheduled a further visit to establish a solution to the problem. To cut a very long story short, I was then contacted by customer services to say that although they would still visit, there was nothing more that could be done. What started as impressive customer service then became poor customer service- the impression given was that it wasn’t worth their effort or investment to try to put right the leaking shower screen.
In short, my advice to any prospective customers, particularly if considering a hinged bath shower screen from Roman, is to shop around - you may well get better value for money. In the spirit of being even handed, the screen does look very good and enhances the look of our new bathroom. I will therefore improvise with what we have been left with to limit and hopefully eliminate the leak. I just feel that this would and should have been better left to the ‘experts’.

This company has customer service down to a T. Added bonus is that it is all Human which is a great since so many compamies hide behind botts says. Toni is great very helpfull and I would advise use this company if you want great customer service and great knowledge.

Had a slight issue with a shower screen. Spoke to Terri who sorted out my issue within minutes. So unusual these days to get this sort of service so thank you again Terrimuch appreciated

Had a new build house and after two years, rollers for shower door broke. I contacted Roman and gave them details and responded within 24 hours and F.O.C. replacements were sent and delivered within 72 hours of sending 1st email—quality service and helpful.

Big thank you to the lovely team at Kingswood, I called in the morning about having a piece of glass cut for a Grandfather clock, by 11 o clock I was collecting a perfect cut glass ready for me to fit. The whole experience was very professional and quick. Thank you, defiantly come to you again.

Fantastic customer service from start to finish. Toni in customer services was so helpful and went over and above to ensure I had the correct products. In my experience Roman products are far superior to most of the other brands out there. I have three of their showers complete with fixtures and fittings, all have been installed for over 10 years and still look 'as new' and very modern and I have only had to replace the seals once. The customer services team are available when you call up (no waiting in a queue) and they are all extremely helpful and efficient.

Very high finish on shower door but customer service is outstanding: I messed up the installation and one quick phonecall later a replacement part was organised, no charge and arrived next morning. Fantastic products and widely available to purchase. Make sure you check them out if you need a shower door.

I read the review of July 21 with interest, and found I couldn't agree more. After the nasty experience of an exploding (and I do mean exploding) glass in our shower enclosure, I contacted Roman, and sent pictures.
Not our shower they said. Well, yes it was, I said, and sent a copy of my invoice to prove it. No...not our shower enclosure....... and they continued to deny it, this despite confirmation from the plumbing firm who fitted it!
Who needs a 'lifetime guarantee'..., just deny its your appliance....easy peasy. Good business practice? I leave you to judge.

Terri from customer services has been fantastic in helping me with some issues with our shower cubical which is now approaching 8 years old.

First class customer service support from Helen Waters. Helen helped to identify my parts and ordered on my behalf. I would have been lost without her. Thank you Elaine

1ST CLASS SERVICE! Can't thank Terri enough for helping to identify a part I required and then ordering it on my behalf.