Communication was excellent and relevant. Everyone I spoke with was polite and respectful and I felt valued and that my opinion mattered. As others have mentioned, they could improve on their payme... Toon meer
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I received an invitation to participate in a RONIN-led study through LinkedIn. The study was straightforward and required no significant time commitment. The company claims they aim to issue payment w... Toon meer
Bedrijf heeft geantwoord
I completed a survey for project 85386, but I have not received any payment after one month. This company cannot meet its own deadline and has not answered my email. I am able to prove my previous e... Toon meer
Bedrijf heeft geantwoord
Ronin are just about the worst professional survey organisation for timely payment. Not only are there long waits for research to conclude (over a month) before you can request payment, but after sele... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RONIN conducts market research and data collection services to address the needs of large corporations as well as research agencies in the B2B, healthcare and technology sectors. We have offices in the UK (London and Lancaster), USA, Germany, Hong Kong, and recently Portugal. In 2023, we conducted over 400 international B2B market research projects annually across multiple countries in more than 80 markets and over 40 languages. RONIN excels in recruiting and interviewing elusive target audiences for both quantitative and qualitative research. With multilingual capabilities, our research is conducted via telephone and online from our data collection centre. We specialise in a range of services such as CATI, digital & desk recruitment in North America, Europe, Central and South America, EMEA, and Asia. We leverage online and phone-based (CATI) methodologies to unlock valuable insights.
Contactgegevens
Harling House, 47-51 Great Suffolk St,, SE1 0BS, London, Verenigd Koninkrijk
- 02070911400
- info@ronin.com
- ronin.com
3,4
Gemiddeld
251 reviews
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Communication was excellent and I felt my opinion mattered
Communication was excellent and relevant. Everyone I spoke with was polite and respectful and I felt valued and that my opinion mattered.
As others have mentioned, they could improve on their payment procedure as it required a number of prompts before payment was made. That said, they were responsive and I did receive the payment in the end. Had it not been for this slight hiccup, I would have scored 5.
13 februari 2026
Review zonder uitnodiging
First time with RONIN
I received an invitation to participate in a RONIN-led study through LinkedIn. The study was straightforward and required no significant time commitment. The company claims they aim to issue payment within 30 days after you provide your preferred payment method. However, I received the payment to my PayPal account nearly 40 days after submitting my information. Despite this delay, I would work with them again!
13 april 2026
Review zonder uitnodiging
Antwoord van RONIN
Hi Fernán,
Thanks so much for sharing your experience, it really means a lot to us. We’re glad to have had you take part and it’s great to know you’d consider joining us again.
We appreciate your time and hope to welcome you back for more studies in the future.
Kind regards,
RONIN Studies Team
A CON COMPANY
I had a very disappointing experience with Ronin. I participated in a marketing and advertising survey back in August, and it took four months just to receive payment.
Later, I was invited to complete two follow-up surveys worth $55 and $40. I completed both in January, but I have never been paid for them. I also did not receive any responses to my follow-up emails.
At this point, I feel forced to report this to the Better Business Bureau and online fraud authorities. I would strongly caution anyone considering participating in their surveys—this has been frustrating and unreliable.
If anyone has had a similar experience or found a way to get paid, please reach out. Laura Thomas
8 januari 2026
Review zonder uitnodiging
Antwoord van RONIN
Hi Laura,
RONIN Studies is a legitimate market research company, with quality, compliance, and data protection at the core of its operations. We are certified to ISO 20252 for market research standards and ISO 27001 for information security, and we operate in line with recognised industry bodies such as MRS and ESOMAR.
We have already been in contact with you regarding your queries and shared the outcome of our review. While a reward was issued for a separate study you completed, the submissions referenced in your review did not meet the required quality control standards and were therefore not approved for payment.
As outlined in our terms and conditions, incentives are only issued where participation meets the necessary data quality criteria.
Kind regards,
RONIN Studies Team
No payment
Whether or not you get paid is hit or miss. Even if you do, you still have to chase payment endlessly. I am still awaiting a payment I have been chasing for months.
25 maart 2026
Review zonder uitnodiging
Antwoord van RONIN
Dear participant,
We're sorry to hear that your recent experience fell short of expectations.
RONIN ensures that all participants who complete a study successfully receive their rewards according to the terms communicated during recruitment. As we cannot identify your participation from this review alone, we are ready to investigate further.
To help us review your case and provide assistance, please contact us via our official form: https://roninstudies.com/get-in-touch
Our team will look into the matter and assist you further.
Kind regards
RONIN Studies Team
Project 85386 - No Payment
I completed a survey for project 85386, but I have not received any payment after one month. This company cannot meet its own deadline and has not answered my email. I am able to prove my previous employment that was needed to answer the survey questions.
4/13 update: Gift card was processed, but later than stated.
22 maart 2026
Review zonder uitnodiging
Antwoord van RONIN
Dear Byron,
We value your contribution to the study and are aware of the reward for your participation. RONIN ensures that all participants who complete a study successfully receive their rewards according to the terms communicated during recruitment.
Your ticket RRS-9047 remains open and our team is actively reviewing this matter to ensure it is resolved. We are actively working to locate and support you as part of resolving this case.
Thank you for being a valued part of RONIN.
Kind regards,
RONIN Studies Team
Ronin are poor and late payers.
Ronin are poor payers.
I do surveys for about 3 companies that generally pay on completion. Sometimes someone calls you because of a spelling error and holds payment to do corrections, but they eventually pay you 2-3 days later. Ronin Don’t. You will do your survey, 4 weeks later still not paid. You’ll contact them but unless you can give them the survey number (as if you’d write it down?) they can’t help you. If you find something the response will be that you’ll be paid when the survey closes and they verify all results and 3 monthes later you’ll still chase them. Don’t waste your time on these guys. Do newton or GLG instead. It took me 4 months!
24 maart 2026
Review zonder uitnodiging
Antwoord van RONIN
Hi Corey,
When a respondent raises a ticket, we require the study reference to securely locate your record and ensure we are reviewing the correct project to provide the best possible support.
We note your comments regarding payment timelines. RONIN ensures that all participants are informed during recruitment that rewards are issued after project completion and following necessary validation checks.
Most projects run between 4 and 8 weeks to allow sufficient time for all participants to complete the study, and rewards are processed once data quality checks and verification steps are completed. These measures are in place to ensure accuracy, fairness, and compliance with industry standards.
If you would like us to review a specific case, please contact us via our official form and include your study reference details so we can assist you directly: https://roninstudies.com/get-in-touch
Kind regards,
RONIN Studies Team
They don't pay in a timely manner
Ronin are just about the worst professional survey organisation for timely payment. Not only are there long waits for research to conclude (over a month) before you can request payment, but after selecting your payment method it can be another month before you see the money. Compare this to their competitors like NortonX or GLG, who pay you instantly or immediately after selecting payment method. Ronin are also very poor at replying if you enquire where your payment is. Come on Ronin sort it out. Good people won't want to work with you which means clients won't select you as you have a poor panel of experts. I'm waiting on two payments £35 and £25 if you can expedite them.
23 maart 2026
Review zonder uitnodiging
Antwoord van RONIN
Dear Martin,
RONIN ensures participants are informed during recruitment that rewards are issued after project completion and following necessary validation and quality control checks.
Most projects run between 4 and 8 weeks to allow sufficient time for completion, and rewards are processed once all verification steps have been completed. These processes are applied consistently across all participants in line with recognised industry standards.
We have previously responded to your enquiries, and your support tickets RRS-8571, RRS-7627, and RRS-9054 remain open should you have any further questions or require additional clarification.
Kind regards,
RONIN Studies Team
Haven’t received payment after several…
Haven’t received payment after several months. Be prepared to spend more time following up payment than doing the survey.
12 maart 2026
Review zonder uitnodiging
Antwoord van RONIN
Dear James,
Thank you for your patience while this matter was being resolved. As mentioned in our previous communication, there was a technical issue affecting the processing of your e-gift card.
We can confirm that your reward has now been processed and the notification email was sent today. Please check your inbox as well as your spam or junk folder in case it has been filtered there.
Your case is being handled under ticket RRS-8534 and our team remains available should you need any further assistance.
Kind regards,
RONIN Studies Team
Ronin Research: Not a Scam, No Yachts Stolen, Would Recommend
OK – so, market research online. First question: is it a scam? Are they really going to pay what they say, or am I about to find my face cloned and used to rob digital banks or buy yachts in the Bahamas? Or is it all actually above board…
In my case, it was genuinely fine. I did a really pleasant, interesting online interview with a very nice bloke called S****, who seemed genuinely happy with my answers and didn’t once ask for my first pet’s inside leg measurement or my great grand-mother’s maiden name.
Payment-wise, no drama, no nonsense – just what was promised, when it was promised. And as a bonus, I’m quietly hoping that when this mysterious “thing” they’re working on finally launches, I’ll be on the mailing list for an early-bird offer I can snaffle for the charity I work for.
28 januari 2026
Review zonder uitnodiging
Antwoord van RONIN
Hi Marc,
Thank you for taking the time to share such a thoughtful review. We are pleased to hear that your experience was pleasant and that the interview itself was enjoyable.
We also appreciated the humour in your feedback. The “mysterious thing” you mentioned made us smile, although it is most likely a reference to the wider research project you took part in rather than anything more secretive.
We are grateful for your contribution and hope to work with you again on future studies.
Kind regards,
RONIN Studies Team
Scam
I was contacted by them several times about participating in surveys and was promised $50. After completing one over a year ago, I still have not been paid and have received no follow-up communication. I've attempted to reach out multiple times with no response. I would stay away from this company.
16 september 2025
Review zonder uitnodiging
Antwoord van RONIN
Dear B B,
Thank you for your feedback. We’re sorry to hear about your concerns.
RONIN is committed to paying all eligible participants who successfully complete our studies in accordance with the terms communicated during recruitment. As we are unable to identify your participation from this review alone, we would be happy to look into this for you.
Please contact us via our official contact form and include your full study reference number and the email address used for the study, so our team can review your case and assist you further:
https://roninstudies.com/get-in-touch
We look forward to hearing from you and resolving any potential misunderstanding.
Kind regards,
RONIN Studies Team
We scheduled a call
We scheduled a call, I kept that slot free only for them, and they just did not call
I then wrote an email and they re-scheduled the call… we’ll see the follow-up
25 februari 2026
Review zonder uitnodiging
Antwoord van RONIN
Dear Germana,
We are sorry to hear about your experience. This is not the standard of service we aim to provide.
We would like to investigate what happened. Please contact us via our official contact form and share the study reference number together with the date and time of the scheduled call so that we can review this properly:
https://roninstudies.com/get-in-touch
Once we receive these details, we will look into the matter as a priority.
Kind regards,
RONIN Studies Team
They were prompt and responsive with…
They were prompt and responsive with regard to payment issues. Would be happy to work with them again
23 februari 2026
Review zonder uitnodiging
Antwoord van RONIN
Hi Hope,
Thank you for your kind feedback. We are pleased to hear that our team was able to assist you promptly and resolve your payment query efficiently.
We appreciate your support and would be glad to work with you again in the future.
Best regards,
RONIN Studies team
“I have taken part in several studies…
“I have taken part in several studies and have been very satisfied each time. The studies are conducted in a highly professional and well-structured manner, with consistently transparent and reliable communication.”
Andre
20 februari 2026
Review zonder uitnodiging
Antwoord van RONIN
Hi André,
Thank you for taking the time to share your experience. We are delighted to hear that you have consistently found our studies professional, well-structured, and transparent.
We truly value your continued participation and look forward to working with you again.
Best regards,
RONIN Studies team
Seemingly This Company Does Not Pay Incentives!!
On Friday, January 30, 2026, I received notification that a reward of $40 was waiting on me. I selected PayPal as my reward choice, and it has been almost 2 weeks, and I still have not received it.
I did an initial survey about 2 months prior and was never paid for it. This company owes me a total of $80 for two completed surveys.
On this past Monday, February 9th, a representative emailed me asking if I had colleagues/friends who may be interested in participating in their studies. I responded back by inquiring about my incentive and payment for the first survey that I participated in that I never received payment for, in addition to the survey I am still awaiting payment for, and guess what? I was ghosted and did not receive a response back! Seemingly this company does not pay for the time and efforts participants put into their surveys.
30 januari 2026
Review zonder uitnodiging
Antwoord van RONIN
Hi Tamika,
Thank you for bringing this to our attention.
We have located your $40 reward for study reference 85256/735813, and we can confirm that this payment has been processed today.
Please note that once a preferred reward method is selected, our system advises that payments are processed individually. We aim to complete all payments within one month of the reward method being selected. As your selection was made on 30 January, the payment was still within the stated processing timeframe.
Regarding the additional survey you mentioned, we have been unable to locate this using the information currently available. Could you please provide the study reference number so that we can investigate this further for you? Please contact us via our contact form so that we can look into this for you:
https://roninstudies.com/get-in-touch
We appreciate your patience and look forward to resolving this fully.
Best regards,
RONIN Studies team
Called me "on behalf of a big 4…
Called me "on behalf of a big 4 consulting firm" wanting me to complete a detailed brand awareness survey. Unfortunately, they place zero value on my time and couldn't afford to pay me anything for helping them out. I found this extremely offensive.
1 februari 2026
Review zonder uitnodiging
Antwoord van RONIN
Hi Mike,
Thank you for taking the time to share your experience.
We would really appreciate the opportunity to look into this further. Please could you contact us via our contact form and include your study reference number so that we can investigate the details of the project and the communication you received?
https://roninstudies.com/get-in-touch
Once we have this information, we will review the matter carefully.
Best regards,
RONIN Studies team
Antwoord van RONIN
Hi Charlie,
Thank you for your positive feedback. We are very pleased to hear that you had a great experience with us.
We appreciate your support.
Best regards,
RONIN Studies team
An anterview that is worth a donation to a charity!
I was interviewed by this agency, and was able to chose the charity to which a donation could go to. This is a real satisfaction!
9 februari 2026
Review zonder uitnodiging
Antwoord van RONIN
Hi Melanie,
Thank you for your lovely review. We are delighted to hear that you found the experience rewarding, and that being able to select a charity donation made it especially meaningful. RONIN has donated over £70,000 to charities on behalf of our study participants.
We truly appreciate your participation.
Best regards,
RONIN Studies team
Worked well for me
Tbh worked well for me :) Received the correct payment (after sending an email)
7 februari 2026
Review zonder uitnodiging
Antwoord van RONIN
Hi Riccardo,
Thank you for your feedback. We are pleased to hear that everything worked well for you and that your payment was received.
If you ever need assistance in the future, our team will be happy to help.
Best regards,
RONIN Studies team
Great company with high level standard
22 januari 2026
Review zonder uitnodiging
Antwoord van RONIN
Hi Dianta,
Thank you for your kind review. We are glad to hear that you found our standards to be of a high level.
We truly appreciate your feedback and your participation in our studies.
Best regards,
RONIN Studies team
Paid survey not paid - SCAM !
I was contacted for a paid survey. Even though I completed the survey, and they sent an email that your reponses have been valiated/accepted, they still dint pay. I did contact a few times by email & phone but there has been no satisfactory answer. Clearly a scam !!
21 juli 2025
Review zonder uitnodiging
Antwoord van RONIN
Dear Marshall Warner,
Thank you for your review.
All rewards are subject to our quality checks and terms and conditions. In some cases, responses may not meet the required quality standards, and where this happens, rewards may not be issued. This is outlined in our participant terms and conditions - https://roninstudies.com/participants/participant-terms-and-conditions
These measures are in place to protect the integrity of our research and ensure fairness for all genuine participants. Decisions of this nature are not made lightly.
If you would like us to review your case again, please contact us via our contact form and include your full study reference details so that we can look into this further for you:
https://roninstudies.com/get-in-touch
Best regards,
RONIN Studies team
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