Roots Fruits & Flowers Reviews 100

We recently had cakes for our wedding made and delivered through Roots and Fruits and had a delicious and flawless experience! They catered so well for our dietary requirements, and ensured we had a real variety of tastes and flavours, ensuring nobody was left out. Many of our guests commented on the unique and interesting flavours, as well as the masterfully prepared classics. We couldn’t have been more thrilled with their personable service. Thanks again!

We are writing this review as a vegbox customer. We do not visit in store. We like fresh organic veg.

Firstly, I must say that at times we have received a lovely fresh vegbox with suitable quality of product. We like that the scheme offers exclusions, this was important to us and ultimately, the reason we chose this scheme.

Over a lengthy period of (>1 year) we have noted great variability in the quantity, freshness, quality of our box. Many of our boxes have contained less and the quality and freshness of produce has, particularly of late, become consistently very poor. I would previously had said the veg were just OK, but now I would rate as completely unacceptable. It appears as though there is no quality control.

The last box was the last straw for us. There was a brassica that had the centre pulled out (It was one of the few fresh products in the box? Are they trying to make the veg go further because they don't have the stock to meet demand?), a rotting lettuce, 4 peaches (all were rotting, we managed to save 1/2 a peach), an apple that was visibly rotting, a bunch of spring onions (the tops were inedible), a bunch of beetroot with rotting tops.

I wouldn't have chosen to purchase any product in this state from a store. It is beyond belief that it is considered acceptable to deliver product in this state to someone's home and charge them for it. If a supermarket delivered anything in this state it would be refunded.

This brings me to customer service. Email responses can be slow. On emailing to cancel all future deliveries I explained why and included photographs of some of the produce we received. We received no response, apology or offer of a refund.

Stock is excellent however 2 staff behind the tills ignored me and looked at me weirdly whilst I was waiting to get served and they were both individually doing nothing, felt like dumping the stuff and leaving, so rude. Work on customer service.

The he excellent efficient service provided by the staff in the coffee shop makes it worthwhile to go on a regular basis

Absolutely appalling customer service. Can’t phone them. Can’t get them to chase up an order Do not use them!

Called from London to arrange delivery of a funeral bouquet in Glasgow.

Gentleman on the phone was very helpful. My friend sent me a picture of the flowers and the bouquet was really nice.

Thank you.

Ordered tomato plants over a month ago did not supply ,don't use they are a disgrace stay clear and go eleswhere

I received flowers from my husband on Valentine’s Day. For a £55 bouquet plus £10 delivery they were very disappointing. Sparse, wilted and died within a few days. I didn’t complain at the time but my daughter has just had the same experience. Better quality and longevity in a £20 bunch from M&S.

Was a while back and leaving this after remembering them, but this is one of the most amazing shops I’ve ever been to, from the huge fresh food selection that was better value and went deeper than any specialist shop I’ve seen or supermarket, to the value choice on the products Stocked to the amazing cakes and curries etc at the deli counter, mind blowing! But maybe the best thing was the lovely staff, thank you Umar & co!

Excellent Company to deal with! My 1st experience with them placed an order on the Saturday afternoon delivered to Scunthorpe on Thursday! 4 working days!! Wow what a service, thanks very much

Great little company with nice range of products. A pleasure to deal with.

Excellent service, well packaged and arrived quickly even in these difficult times. Well done.

Amazing service, quick delivery and received an item that I had trouble sourcing elsewhere.

This was the first time that I have used Roots, Fruits & Flowers.
I found their website easy to use, with a good online shopping experience.
Overall efficient and friendly. Recommended.

This is a truly wonderful shop. Quality is exceptional, variety of produce extensive and customer service is first class. I started the weekly fruit and veg box when lockdown began - and don’t see me stopping after lockdown ends.

Items ordered were well packed, all arrived safely. Very happy with their service.

Most impressed with the standard of service, especially at this most difficult time. If I could give you an extra star I would. Thank you very much.

Fast delivery, tasty nibbles - made my old mom very happy!

Simply the best food shop in Glasgow. Great products, great staff, and great quality.