how do you make a return?
22 december 2025
Review zonder uitnodiging
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Bedrijfsgegevens
Geschreven door het bedrijf
Where to buy watch winder? Buy the quality automatic watch winder and watch box at Roroos Watch Winder. Find the best watch winder box according to your requirement.
Contactgegevens
4PX RE USLAXA 943318 5610 Grace Pl COMMERCE, 90022, California, Verenigde Staten
- sales@roroos.com
- roroos.com
Operates as expected
When you don’t know what gift to give to your husband, it must be right to buy it.
29 juni 2024
Bad Delivery
My package was damaged when I received it. Fortunately, the watch winder inside was fine
23 juni 2024
Very beautiful watch winder, second purchase from Roroos watch winder
The retro single watch winder is more about appearance. Of course, its quality is also very good. It is silent.
16 januari 2024
Winder Defect - No Legally Compliant Solution Provided
My wife ordered a watchwinder as present in Dec. 2023 for EUR 328. The winder is defect (door does not close since the mechanism is defect). Moreover, the quality is very bad (no glass, bended and wrongly constructed plastic cover; inside smells after chemical lacquer). We sent an e-mail and first there was no reaction. After second try they answered that we shall send the winder from Germany to the States on our own costs having no assurance regarding the right address (see also older review). Their GTC and revocation options/options in case of defect are not effective under European and German Law. Moreover, their Chinese supplier sent the winder directly to us, while the package contained a pro forma invoice indicating USD 89 as unit price. Margin of over three is economically fine, but that is not a serious business practice. They try to scam with allegedly quality winders and do not have a serious after sales service in case of defects. Making fast money without having a sustainable business concept seems to be the case here. Currently there is no legally compliant solution and we consider to take legal steps.
8 januari 2024
Review zonder uitnodiging
ordered a watchwinder
ordered a watchwinder. Parcel left on doorstep by courier and photo of delivery provided. The parcel was gone when i returned home and the courier has apologised and told me to contact roroos. Roroos have said that they have fulfilled their obligation as the merchant and that there is nothing that they can do.
So now I am out of pocket for a large amount of money and have no watchwinder.
7 november 2023
Review zonder uitnodiging
Antwoord van Roroos Watch Winder
Sorry sir, we have verified that your package has indeed been delivered and provided you with evidence of fulfillment. As for why your watch shaker disappeared or was stolen, we have no obligation to assume unlimited joint liability. But we are happy to cooperate with the police to investigate this incident for you.
Buy elsewhere if you like your money
I honestly can't believe I'm the first person starting this page.
My girlfriend purchased me a watch winder for Christmas. Right out of the box, it did not work. We tried different cords, boxes, and outlets, still nothing.
We attempted to contact them to get an exchange, but all "Sun Carry" said we could do is ship it some spot in Deleware and we would get a refund. Not before arguing with me about how to troubleshoot a cord.
Presently, the package has now been refused and is now making its way back to me with zero communication from their "company".
DO NOT BUY ANYTHING FROM THEM. They will take your money and run.
UPDATE TO THE REPLY:
ARE YOU KIDDING ME? THE PACKAGE WAS REFUSED AT THE ADDRESS YOU PROVIDED. DO NOT BUY ANYTHING FROM THIS COMPANY.
CHECK THE EMAIL THREAD BEFORE YOU BLATANTLY LIE. I HAVE THE RECEIPTS AND IF I COULD POST THEM, I WOULD.
28 december 2022
Review zonder uitnodiging
Antwoord van Roroos Watch Winder
Dear Sir, please carefully read our return and exchange policy. What you are requesting is a full refund, but the prerequisite is that you need to return the winder to us, but you did not do so.
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