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Bedrijfsgegevens
- Business to Business-service
- Business- en IT-adviesbureau
- Computerbeveiligingsservice
- Internetprovider
- VPN-service
Geschreven door het bedrijf
Premium Proxies, Unfair Pricing.
Contactgegevens
3,9
Goed
18 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This is scam and doesn't work.
Antwoord van Roundproxies
Hey Emilian,
Thank you for sharing your experience with us!
EDIT: After the user provided supporting information, we found out that the user has used ZERO of his purchased Residential Proxies and therefore NEVER USED our service and still says that our service is not working. Do with this information what you want.
ORIGINAL ANSWER: Sadly, we could not find any email or support ticket with your name. Therefore, we cannot help you with your "questions" or whatever "issues" you face with us. We have loads of clients, and no one reported any issue with us today/yesterday or the last months.
Feel free to reach out to our support via the dashboard (live support), and we will make sure to help you 😊
Best regards and always happy to help,
Charly from Roundproxies
For my social media management
For my social media management, the residential proxies are gold. Blends in perfectly every time. Setup guide was clear, had zero issues.
Antwoord van Roundproxies
Happy the Residential Proxies are working for your social media setup :)
Proxies not working, poor support, refund refused despite prior policy confirmation
I purchased 100 dedicated IPs from RoundProxies. Before buying, I confirmed their refund policy and was assured that a refund would be possible if the proxies did not work within the first 24 hours.
The proxies were delivered instantly, but none of them worked. Every test resulted in a “Received HTTP code 407 from proxy after CONNECT” error. I tested them from my local terminal, a server environment, and through the FoxyProxy browser extension. The issue was the same everywhere.
When I contacted support, the experience was very poor. Instead of properly investigating, they kept saying the proxies were working and blamed the issue on my side. I provided full proof, but it was ignored. Eventually, they said they would pass the issue to their dev team and respond within six hours. I did not receive a meaningful resolution.
At this point, my time had already been wasted. I am simply asking for a refund for proxies that do not work, which matches the condition discussed before purchase. Unfortunately, they stopped responding and refused to process the refund.
Based on my experience, I cannot recommend this service.
Antwoord van Roundproxies
Hey,
Thank you for your honest feedback.
We have mentioned in the ticket we had together that one of our team members would be checking your issue within the next 6 hours and working on a solution - and if no solution was found, provide a full refund as mentioned in our ToS. During the time you talked with one of our team members, the dev team was not online and therefore not able to help.
Nevertheless, within 4 hours (2 hours earlier) we resolved your reported issues and fixed your proxies (+ added some proxies for free on top, as an excuse from our site), and they are all now working without any issues. The team has also answered all your concerns and questions in the ticket - as promised by our team member, we resolved everything in time.
If there should be any questions/concerns left, feel free to check your ticket with us and we will be happy to answer them all (as we already did before).
Best,
The Roundproxies team :)
ISP proxies ftw
ISP proxies ftw. Need that speed and stability for stock monitoring and these deliver. Little pricier but 100% worth it for the success rate..
Antwoord van Roundproxies
Yuhuuu!
Have fun.
Scam website
This is a scam website run by teenagers. I bought an IP address, but the quality is bad. When I selected a country, I was surprised to find it was a completely different one. When I asked for help, they disclaimed responsibility, and when I requested a refund, they refused, even though I didn't use anything. (This is a fraudulent website; don't waste your money on it.)
Antwoord van Roundproxies
Hey, thank you for your honest feedback and we are super sorry to hear your frustration. We checked the records and saw that we helped over multiple hours and tried to help you setup the proxies. We as well asked for your help to understand your issue, which you declined. We showed you how to fix and it and get it working but you declined every help our team tried to offer you.
You started threatening our support team with swear words and called us multiple times words I really not want to write here again. We have all the records/chats with you saved.
We have a zero-refund policy due to the nature of our product. That is with all proxy-providers out there the same.
if there should be anything else we can help you with, feel free to open a ticket and our team would love to help you again with the service.
Very fast and clean proxies
Very fast and clean proxies! Owner is very knowledgeable and responsive for any queries regardless if they are stupid or not! Price is very good and definitely worth the value! Been using Round for a good few years now and always been reliable! Highly recommend
Antwoord van Roundproxies
Thank you so much for your review and feedback.
Best regards,
Carl from Roundproxies🤝
I was up and running in under a minute
I was up and running in under a minute. The dashboard is simple to use and the proxies just work. No complicated configuration needed. 10/10 for ease of use.
Antwoord van Roundproxies
10/10 feedback, happy the docs helped you for the setup.
Best regards,
Carl from Roundproxies🤝
Antwoord van Roundproxies
Happy to help you Josephine.
Best regards,
Carl from Roundproxies🤝
Proxies are working TOP
Proxies are working TOP! Price is good, support is excellent. Have to mention my friend Carl who helped with my support cases.
Great support team and helped solving…
Great support team and helped solving my questions. Only 10mins later and we solved together the problems I had
Best provider for our business needs
Antwoord van Roundproxies
We are always trying our best.
Best regards,
the Roundproxies team
The service works for me on all sites
The service works for me on all sites, at any time - without exceptions. Customer service helped with setting up. Probs
Antwoord van Roundproxies
Happy to hear they work so good for you :)
Best regards,
the Roundproxies team
Wonderful working proxies for a good…
Wonderful working proxies for a good price
Great Proxies and good Customer Service
Great Customer Support and a good price for the Quality!
Great customer service and cheap proxies
The proxies are cheap and perform great. Customer support is fast and helpful.
im Unternehmen nutzen wir Roundproxies…
im Unternehmen nutzen wir Roundproxies für die B2B Lead Generierung. Sehr empfehlenswert.
The Datacenter Proxies arrived and…
The Datacenter Proxies arrived and missing an item. I immediately contacted customer service who sent me another Datacenters for and added one week for free on top.
Antwoord van Roundproxies
Lets keep it up with the proxies and thank you for the long support over the years.
Best regards,
the Roundproxies team
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