Rovak Reviews 

Extrêmement déçu de mon expérience. Outre la livraison longue, je n'ai jamais reçu le modèle commander. Quand j'ai contacté le service client, on m'a dit faire une enquête et te revenir vers moi. On m'a même demandé si je voulais un remboursement ou un échange. Et depuis la 11 septembre, je n'ai jamais eu aucune nouvelles malgré les relances.
Le pompon sur la Garonne, le sac que j'ai reçu fait cheap.

Ich habe meine Bestellung nicht erhalten und es wurde auch nicht auf meine nafrage wo meine Bestellung bleibt geantwortet. Ich wollte meiner Tochter eine freude zum Geburtstag machen.
Nie wieder!

I ordered the D-Brown Angel Kiss bag, but instead I got the 3-Brown one. A waste off money!

I am extremely disappointed with the service I have received. I was sent the wrong bag, yet I am being expected to pay for its return despite the error being entirely on their side.

Communication has also been poor, with emails going unanswered and repeated chasing required to receive a response. The only resolution offered was a 60% off next purchase, which is not an acceptable solution, particularly given that the mistake was not mine.

This experience has been both frustrating and disappointing. I would not recommend this company, nor would I choose to spend my money with them again. Customers should not be expected to bear the cost or inconvenience of a company’s own mistakes.

I ordered a bag, they sent me a wrong one. I have sent multiple emails, so I can return the bag and get a refund. I've received one email back, and still haven't been able to organize a return. Scam company, avoid!

I am extremely disappointed with my experience with Rovak Store.
I ordered a purple bag, but received a bag in the wrong colour. As soon as I opened the package, I placed the bag back in its original packaging. It has never been used or worn.
I contacted customer service several times to explain the issue and requested a prepaid return label for the incorrect bag and the correct purple bag that I originally ordered.
Instead of resolving the problem, Rovak Store offered me a 60% discount voucher for a future purchase. This was not an acceptable solution, as I should not have to place another order or spend more money because the store sent me the wrong item.
I also asked them to explain why they claimed that the unused bag could not be resold, even though their own return policy states that unused items in their original condition and packaging are eligible for return. I received no satisfactory explanation.
After waiting for weeks, sending multiple follow-up emails, and setting a clear deadline of 8 October 2026 for a response, I have still received no reply and no solution.
The wrong item was sent, yet I am the one who has had to repeatedly chase customer service to resolve the issue.
This experience has been frustrating and extremely disappointing. I expected a professional response and a straightforward solution, not endless delays and an offer that requires me to make another purchase.
Based on my experience, I cannot recommend Rovak Store. I would strongly encourage other customers to be cautious and to consider how the company handles problems when an order goes wrong.

It's a scam. They sent a bag that looks nothing like the one in the pictures. Plus one of the clasps was broken.

My bag has not arrived after over a month of waiting. There is no actual way to track it. As others have said, when it does arrive it’s completely different-looking and not like the photos on their website at all.

Ordered on the 13/09 the. Tried to cancel on 15/09 after seeing reviews. They claim on their site that they’re rated 4.9 stars on trustpilot but as we can all see that’s a crock of shit. Bag arrived the other day and it’s like they didn’t even try to make it look like the one advertised. Has none of the hardware advertised, different colour, different size, different pockets, different shape, different design. DO NOT BUY FROM THEM. Impossible to get a refund or any contact from them at all so have to go through your bank

I got a totally different bag to what I ordered. It feels like it’s made of cheap material and nothing resembling the bag I bought.

completely fake bags and reviews. when i ordered it i started seeing real reviews showing how the bags are counterfeit. the bags arrived the wrong colour also

sent a wrong bag, won't answer any of my emails despite stating on their website that they have a refund policy. I have contacted them multiple times and they do not answer. I'm pretty sure this is illegal. Plus they sent fake bags. It's not an angel kiss bag, the logo is missing. The shipping took incredibly long. DO NOT BUY!!

Sent a fake bag, different to the picture on the site with no logos or branding straight from China. Do not order from them!

Sent me the wrong bag, emailed for a refund (which you have to do within 30 days of the bag arriving) and they haven't responded yet. I'm guessing they won't respond before the 30 days is up. On their website they advertise 4 star trustpilot reviews, opened trustpilot and its actually all 1 star reviews....

Ordered on the 20th of august and still yet to receive the bag despite it being “on its way” for 16 days now. I never had this problem when i ordered before and got a lovely, well quality bag but that was 2 years ago so maybe the company is all about wasting time and money now. Not worth it

Complete scam, what a waste of time and money. Ordered months ago still haven’t arrived, seen recent reviews everyone as received fake bags with no logo, wrong colour and terrible quality. Very disappointing as I was looking forward to a new bag

Terrible. I ordered on the 30th of August, got the bag on the 7th of September and when I opened the package it wasn’t even the bag that I ordered. I reached out to customer support the day of receiving the bag and haven’t even gotten a single reply.

Found the exact same bag on Amazon. 90% sure it's a scared would not try

Most likely a scam, no reviews wanting to sell bags and probably never send them off.