Roxform Reviews 

I recently purchased a Porto L dual-battery bike, and while there were some initial technical hurdles and missing keys from the manufacturer, the customer service from Roxform was exceptional.

Robert and Berkay were incredible—they stayed in constant communication and even replaced the bike twice to ensure I was 100% satisfied and back on the road. It is rare to find a company that takes this much personal responsibility for its customers. I now have a fully functioning bike that takes me to drop my son off at school through the steep roads of Birmingham with ease. Highly recommended for both their quality bikes and their world-class support!

I couldn’t be happier with my experience with Roxform. From the very beginning, the team were professional, helpful, and genuinely caring.
The bike is high quality, comfortable to ride, and perfectly suited for everyday use. Whether it’s commuting, running errands, or enjoying a weekend ride, it has made my life so much easier.
Customer service deserves a special mention — every question I had was answered quickly and clearly, and I always felt supported throughout the process.
It’s great to see a brand that truly stands behind its products and values its customers. I would confidently recommend Roxform to anyone looking for a reliable and well-designed e-bike.
Thank you, Roxform, for such a wonderful experience!

I bought a cargo bike from Roxform and I love it. It's easy and fun to cycle and my child feels really safe. The guys from Roxform are really helpful and friendly too.

I purchased my ROXFORM e-bike from a local dealer and knew I wanted it straight away! Unfortunately, I did run into a few issues with the bike a bit further down the line and decided to contact the team at ROXFORM about my concerns. I had a response almost instantly and to my surprise thinking I’d need to jump through a few hoops to get anything done about it, as one usually needs to do with other companies when issues arise, but I was told the team would assist and actually travel all the way to my place to collect the bike and take it back to the mechanic for a full repair and safety check. A week later the bike was returned to me with all issues resolved. I was even offered a child seat FOC as the one I had didn’t fit properly. I’ve yet to receive this but will update when I do. Thanks to the team for sorting my issues promptly and for going above and beyond with such a personal approach.

Update 30/12/2025 - child seat never received as promised so one star down for this reason.

I purchased my Roxform bike because l needed a foldable bike but wanted one that was sturdier than most of the folding bikes l have tried. I was not disappointed, this bike is planted on the road, it is very solid and when on holiday it easily folds into my car. This allows me to visit places difficult or not car friendly.
The breaking it fantastic and the mid drive motor built into the pedal box provides a smooth power uptake, especially at junctions when you need a quick takeoff.
Very Happy
Martin

I’ve been using the Roxform Porto L for a few weeks now and I absolutely love it. I live in Brighton, where parking is both incredibly expensive and hard to find. This bike has completely changed how I get around — I no longer need a car for my daily errands.
The motor is powerful and handles hills with ease. The cargo capacity is great too — I can do a full grocery shop without any trouble.
It looks stylish and rides beautifully.
Highly recommended for anyone looking for a practical, affordable and eco-friendly way to get around the city.