Royal Moving & Storage Reviews 3

STAY AWAY! I would give them zero stars if I could. Was charged at pickup for additional fees even though I physically measured while I was on the phone with my initial detail call. Come to find out our drive at delivery told me that those overcharges are the drivers commission and that he couldn't believe how much we were charged and good for that driver " that's a veteran move"
That's not the worst part. Upon delivery 1/2 of my stuff was unwrapped, broken, missing items, plastic bins that were on my inventory list just go missing into thin air. After our driver told the dispatcher of the missing item she told us to pick an item from the truck in lieu of ours. They also only come with one driver, tell me how careful can one be with only one person loading and unloading. After reading multiple forums I know we will never get our stuff back so I'll continue to blast them everywhere.
Garbage of a company, stay away!

Before I begin, I must convey the fact that every single shipping company, whether transporting automobiles/motorcycles or your belongings is full of scummy, deceptive, and thieving individuals. I thought I had a good company after all the researching I did. But Royal is no different. I first spoke with a woman named "Sunny" who promised me so many things. That my price wouldn't change, that when I added my washer/dryer and barstools the price would stay the same..then when the mover got to me, it was the complete opposite. My invoice went from $2035 to $4100. And I was moving 22 medium sized boxes, washer/dryer and 2 barstools. So a whole house would easily be $15000, do you see my point in how much I was price gouged? Sunny has a silver tongue. She sold me a dream. This industry preys on people becauase once they have your stuff loaded up, you're at their mercy. Royal is just like all the others. Their sales model/hook is just different. They say they have their own trucks which is a lie. They'll even send you photos but the person who came to my house was just some young boy driving a rented Enterprise truck. And after all that money I paid, I was stuck helping the guy move my stuff because he didnt have anyone with him. Absolute crooks.

Used Royal Moving when my wife and I moved to Las Vegas from San Diego. They were extremely helpful, making our first move easy and less stressful. We didn't have many things to move nor a lot of money to spend. Thier price was WAY lower than other places that called us to give us estimates, but still, when they arrived to pick up our things they were professional, kind and made us feel like we were spending a ton. It took a little longer than expected to deliver, but only by a couple days, and they more than made up for it with thier helpful staff and price. Def would recommend to anyone moving!