Rug Love Reviews 

What a lovely company to deal with. Our delivery had a problem finding our new build house and within minutes of the delivery failing, Robert had sent an email offering his help. The rug was then flawlessly delivered the following day. The rug is absolutely beatiful too, which is a plus! Any rugs we need in the furture will defintely be ordered from this fantastic place!

Rug Love is a fantastic company
The service and delivery are faultless and the customer support is outstanding
My rug is absolutely beautiful and excellent quality
I purchased the Barnaby rug and it looks fabulous in my living room and, my cat has decided it's his new bed it's that soft!
I highly recommend Rug Love and I will definitely buy again.
Thank You Rug Love

Even though we didn’t manage to purchase a rug due to Black Friday selling out, I cannot fault this company. They were more than helpful and kept me in the loop all the time, even out of hours.
I can definitely recommend this company and we shall definitely turn to them in the future. Thanks Robert for all your help

I’ve just received my second purchase from Rug Love and I am over the moon with it! It’s exactly what I wanted.
Rug Love’s customer service is second to none. There was a slight delay with delivery but I honestly wasn’t fussed about it. Before I had even noticed Robert the owner sent me a ‘real’ email, not an automated, robotic one- explaining the situation, had actioned a part refund AND a gift voucher! When does that ever happen! This is why small/independent businesses matter and I will always support this one. So happy with my rug!

Despite having to send my rug back as it wasn't 100% right for my living room, I couldn't recommend this company more in terms of customer service. Robert has been so helpful throughout with my return and refund, going above and beyond! Thank you and I hope to purchase again from Rug Love in the future.

Despite a long delay due to issues the supplier's end, I cannot recommend Rug Love more highly. The customer service is outstanding with great communication. The rug itself is also beautiful and excellent value for money. I shall definitely use this company again.

First class service from rug love
Very quick delivery and prompt replies to queries from Robert
Would recommend this company

Amazing service throughout and I LOVE the rug. Robert W is an absolute credit to this company. He is the best customer services person I’ve ever dealt with. Highly recommend. In fact I’ve already recommended to my sister and she’s already purchased too.

Great communication. The rug got shipped really quickly and arrived within the time it said 😊 it’s in incredible condition and we absolutely love our rug!
Would recommend rug love to many!

My first time purchasing after seeing such good reviews on Trust Pilot. Prices are brilliant. I was informed every step of the way via email from order confirmation to the delivery. Delivery was free 1 day service, with a 2 hour window. Driver was on time and friendly. Impeccable service and really love our rug. I've already recommended to the family :)

Wow! Fab customer service, I can not recommend this company more. I’ve never come across a manager who actually cares and puts their customer first! Rob was fab from start to finish and genuinely cares about his customers having a product they love for their home, he goes above and beyond! It has been so refreshing to come across this company. I will definitely be back and I can not recommend this place enough! Thank you again Rob! Thinking of buying a new rug? Go to this place it will not disappoint!

I have never came across a company who actually cares! The owner Robert is a such sweetheart, friendly, helpful, informative and will go above and beyond to make sure that the costumer is happy. I will definitely come back and I will recommend it to anyone

Absolutely excellent company. I loved the rug too. Quick dispatch and wonderful follow up emails - Robert from Customer Services was nice to speak to too. Thank you so much.

Really good customer service. Prompt response went above and beyond. Originally purchased a rug which turned out to be below expectations. No fault of the actual seller. They took the rug back with no issues. I then had a Sierra 900 Rug from them, which was lovely. The quality and thickness was better than expected for the price. Would recommend and purchase from this retailer again.

Wow, what a brilliant experience! I ordered a rug on 21st November and it arrived less than 48 hours later. Lovely product, free delivery, lowest price on the internet, PLUS I got an extra 10% off for being a new customer. Seriously, it doesn't get better than that! Recently had a terrible experience with another seller and Rug Love have restored my faith in online retailers. Will 100% use them again. Thank you so much for such brilliant service.

Customer service at its best. Robert should give master classes to some of the large retailers - service is second to none - and the rug is excellent too! I have already ordered another.

Rob went above and beyond to fix an issue with my order, couldn't fault this company excellent customer service and so pleased withy rug! Will definitely order again.

Amazing, beautiful rug and at great price - love it. Ordered the wrong size rug, so returned and ordered the right size with ease, quickly and no complications - all down to Robert and his team - great customer services as well. What more can you ask for :-)

Unfortunately the rugs that we purchased were faulty but Robert responded to all correspondence incredibly quickly and actioned a refund without any fuss, so still giving 5* for incredible customer service. Would be happy to purchase from this company again in the future.

Had a issue with delivery, having had a mix up with the delivery address and courier delivery slot, but this was most likely solely down to the courier. I was a bit frustrated having dealt with annoyed neighbours, but Robert from RugLove reached out to me and was really friendly and sympathetic, i didn't realise they were a small business, as i have also purchased from here 3 years ago, but this is probably one of the kindest customer care i have come across.