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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ho acquistato un paio di Adidas da corsa esperienza super positiva con prezzi più bassi e super veloci nella spedizione. Terrò sicuramente in considerazione questo sito per ulteriori acquisti grazie

Beoordeeld met 4 van de 5 sterren

Ho provato ad acquistare una marca di scarpe da trial running spinta dalle caratteristiche indicate sul sito. spedizione veloce e precisa, scarpe di buona qualità e taglia perfetta

Beoordeeld met 5 van de 5 sterren

Scarpe Saucony ordinate domenica a tarda sera, ricevute con corriere Bartolini mercoledì mattina. Veloci ed efficienti nella comunicazione, prezzo tra i migliori del web. Prodotto come descritto. Poss... Toon meer

Beoordeeld met 5 van de 5 sterren

Prezzi ottimi, brand indispensabili per un buon training dagli accessori alle basi di vestiario ed alle scarpe. un vero paradiso del corridore. veloci a spedire. ottima comunicazione. consigliato a pi... Toon meer

Bedrijfsgegevens


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

243 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 30% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Terrible sports store and even worse customer service.

One star, only because it's not possible to rate it a 0 or even negative. I bought a pair of black Adidas Strung X2 Prime sneakers, size 45 1/3, since I already have the same model in yellow, purchased from the official Adidas website.

The shoes arrived in not a very good shape box and turned out to be half a size smaller than the ones I own, despite being both pairs the same model and size (45 1/3), which means they are factory defective (assuming they are even genuine Adidas shoes). I sent them a picture clearly showing the difference between the two right shoes (yellow and black), I received a nonsense email showing that they did not bother to review any evidence received and they refused to take responsibility for the return.

At this stage I’m not even sure if the shoes are authentic, given the significant difference between them. In the end, I'll have to request a refund directly from my bank and Mastercard with all the evidence to initiate "chargeback"process and get back my money, as I didn't receive the product I purchased online. When Runkd wants their product back, please let me know and send me the paid return label and I will immediately send it to you. I also suggest Runkd to pass me the contact of Adidas Italy to avoid Runkd intermediation about these pair of shoes but no answer, otherwise based on the comments can take months. After days Runkd refuse to put me in contact with Adidas Italy, when accessing Adidas Italy website, Adidas warns their customers that the shoes fit small for the size they advertised, Runkd does not warn customers and refuses to help them after.

18 oktober 2024
Review zonder uitnodiging
Logo Runkd

Antwoord van Runkd

Dear client,
Thank you for your feedback.
After checking your details, we would like to inform you that we only sell original goods and have sent them to you in the size you selected. The size charts on our website apply.
If the item does not fit, you are welcome to initiate a return. Our return conditions apply and all return costs are to be borne by the customer.
If you have any doubts about the authenticity of the item, you are welcome to check this with the manufacturer.
Best Regards,
Runkd Team

Beoordeeld met 5 van de 5 sterren

Avevo bisogno di un paio di Brooks…

Avevo bisogno di un paio di Brooks Caldera in tempi veloci, avevo un pò di timore perché non avevo mai acquistato da questo sito e invece ho avuto le scarpe perfette ad un prezzo concorrenziale e in tempi rapidissimi. Grazie!

23 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ottimi prezzi

Ottimi prezzi, spedizione velocissima, purtroppo non posso dire altrettanto bene del servizio clienti che mi ha risposto dopo due settimane

22 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

mio primo acquisto

ho acquistato da loro le mie scarpe preferite. ho avuto dei problemi con il bonifico e lo staff di Runkd mi ha supportato con sollecitudine e hanno risolto tutti i problemi.

29 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Meglio evitare

Meglio evitare. Dopo 10 giorno la merce non e ancora arrivata e se ho fatto la richiesta di rimborso ti rispondono che hanno verificato e che il corriere lo da in consegna. Meglio evitare per non perdere tempo.Il rimborso l'aspetto ancora

12 juli 2024
Review zonder uitnodiging
Logo Runkd

Antwoord van Runkd

Gentile cliente,
la ringraziamo per aver lasciamo un feedback in merito alla sua esperienza d'acquisto su Runkd.
Siamo spiacenti per il disguido che ha riscontrato, purtroppo non è sempre possibile avere il controllo pieno sulla gestione che i corrieri hanno delle spedizioni. Siamo a nostra volta clienti del servizio corriere, che ci permette di garantire una rapidità di consegna con pochi eguali.
Dopo aver ricevuto la segnalazione da parte sua del ritardo con la consegna del suo ordine, abbiamo aperto reclamo con BRT di modo da poter avere informazioni sulla localizzazione del suo pacco, richiedendone il rientro.
Come da accordi presi, il pacco è rientrato oggi presso la nostra sede e abbiamo emesso il rimborso da lei speso.
Nella speranza di essere stati sufficientemente esaustivi nella risposta, restiamo a disposizione per qualsiasi chiarimento.
Cordiali saluti

Beoordeeld met 1 van de 5 sterren

Worst customer service. Scam like

Sold me faulty product.

Asked me to break product further before granting warranty approval. Told me specifically to cut the product in two despite receieving two videos and multiple photos showing the breakage and refused to process warantty until I committed active further damage.

Sent incorrect item as replacement (wrong model and multiple sizes smaller)

Now refusing to send correct item.

Has now sent inaccurate returns courier information with incorrect description of item and incorrect item value.

Still no timeline for when I will receive correct item.

This issue has now taken over three months to resolve and still no resolution.

10 juli 2024
Review zonder uitnodiging
Logo Runkd

Antwoord van Runkd

Dear customer,
thank you for contacting us and sending us feedback.
You have contacted us regarding an issue concerning the folding system of a walking pole.
We have filed warranty for your product and the supplier requested to make the product unusable in order to proceed with replacement.
Unfortunately there has been a mistake in shipping and the wrong product has been sent to you.
We deeply apologize for this inconvenience.
The correct replacement product will be dispatched after the parcel you received is collected.
A prepaid label with instructions for pickup have been sent through email.
Kind Regards
Runkd Team

Beoordeeld met 5 van de 5 sterren

Tutto molto bene.

Scarpe Saucony ordinate domenica a tarda sera, ricevute con corriere Bartolini mercoledì mattina. Veloci ed efficienti nella comunicazione, prezzo tra i migliori del web. Prodotto come descritto. Possibilità di pagare con Klarna in rate mensili senza interessi. Tutto ok.

26 mei 2024
Review zonder uitnodiging

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