Viably Reviews 20

The costomer service was bad

BeProfit is our daily go-to tool to check our Shopify stores, their sales, costs, profit, margins, etc. It's easy to setup and easy to onboard more stores. We're using it for years already and not planning to move to another app at all!

Beprofit is one of my favorite Shopify Store and other marketplaces sales and profit analyzing tools.
It can give you profit analysis in very detailed ways. Product, order,...etc.
I have other platforms like Triple Whale too but Be profit would be always my first choice.

This is not a trustworthy company.

I installed the BeProfit app (A Viably Owned App) via Shopify, but never initiated a free trial. Instead, I emailed back and forth with their support and they agreed to give me a much longer 45 day trial. This was not through shopify, but through the app developer directly. They NEVER stated they would begin charging me automatically after the 45 days were over. I have the full email thread as evidence. There is no gray area here. They never stated this.

I did not realize they were charging me ($449 per month!) for 2 months. When I realized 4 days after the 2nd charge, I contacted them. They refused to refund me. They said the charge was processed through Shopify and they could not do anything. Howeve, this was abolutely not true. I contacted Shopify support and they confirmed the the charges were NOT processed through Shopify. I again contacted this developer and they again refused to do anything about this.

I never provided credit card information directly to this developer. NEVER. This means the app developer utilized credit card info from Shopify to illegally charge me directly. I have informed American Express and they will be investigating. I also plan to escalate this issue with Shopify. Shopify should not allow app developers to leverage credit card information from Shopify to charge separately. This should be illegal.

Let's hope a company this shady is not allowed to continue providing services for Shopify.

Additional Info after Viably Reply: Again, we did not pick any free trial or subscription plan after installing the app. Adam in support added a 45 day trial to our account without us ever going through a subscription screen. Fortunately for me, this is all in the email thread with Adam. Shopify and American Express have both stated that this charge came directly from BeProfit and not through Shopify.

I was able to speak with Juan and Adam. Viably was very helpful with onboarding and ensuring a trustworthy and enjoyable experience while I navigated through there platform with one of there representatives. Overall great experience and great company and looking forward to continue working with them.

It’s been a fantastic experience so far—smooth, effortless, and seamless.

easy & fast great customer service

Very good company to work with, quick to respond and easy to work with

Awesome company to deal with, fast and friendly, highly recommend.

Good Morning, I'm excited to write this review! If I was sitting down in front of you, I would counsel you to look NO further than Viably! Every aspect of their Company is "Top Notch" 100% The best company who I have ever has the pleasure to worked with. SBC finally has a financial "Partner" NOT a Lender, but indeed A Partner! We have been in business since 1998 and have had our fair share of experiences with Lenders. Viably and Their Amazing, Highly Skilled, Authentic Team, surpasses by a long shot, any good experience we had with past lenders. I literally could go on and on about Juan and Felicia who are genuine to the core and as rare as it is, they are as good as their Word! They're authentic in every way and truly care about us, not just our business success, but US! Viably and it's Team IS a God Golden Nugget and I HIGHLY recommend you allow them to become part of your team, a decision you will not regret!

God Bless You All & We Pray You Do Well In All Your Endeavors!

Viably was great to work with. They asked some questions and connected to my Amazon account, then I got my funding. Used them 3 times so far. Always had a good experience!

An excellent banking system for the effective management of your Amazon venture.
Finally, a tool that empowers you to oversee your expenses and provides a distinct plan and funding for your future expansion.  

Viably is truly invested in our business' success. They are much more than a trusted lender, but also provide guidance, expertise, and make connections for us where they are able.

The account manager gave me all the information I needed, they offer fair and competitive rates.

I love Viably. Everything is simple. The fees, the payouts, the setup, the customer service, the communication, everything. Any time I have an issue I can get it resolved same or next day. Any time I need funding, I'm getting offers that help me invest profitably while maintaining cash flow. I honestly couldn't ask for a better provider to partner with.

I have had the pleasure of working with Viably and I cannot recommend them highly enough to Amazon sellers looking to scale. From their exceptional customer service to their unbeatable rates, Viably has proven to be an invaluable partner in my business journey.

Viably stands out as a true partner. They understand the challenges faced by Amazon sellers and go above and beyond to support their clients. Whether it's providing financial guidance or offering strategic insights, Viably has consistently demonstrated their commitment to my success. They genuinely care about the growth and prosperity of their clients, making them an essential ally in the competitive ecommerce landscape.

One aspect that sets Viably apart is their incredibly competitive rates. Having explored various funding options, I can confidently say that Viably offers some of the best rates in the industry. Their commitment to affordability is important, allowing sellers to access the capital they need without incurring exorbitant costs. This aspect alone has significantly contributed to the financial stability and growth of my business.

Viably's platform deserves special mention. It is user-friendly, designed with the specific needs of Amazon sellers in mind. Navigating the platform is a breeze, whether you're applying for funding or managing your account.

I can't praise Viably's operations team enough. Their commitment to excellence and unwavering support have been a game-changer for my business. The team is highly knowledgeable, responsive, and genuinely interested in helping sellers succeed.

With great rates, a user-friendly platform and an outstanding operations team, Viably has become an indispensable resource for me.

We haven't worked with them. The reason I am leaving them a negative review is because they cold called me and even though I said I am not interested they continued to email me and continue to spam. To me that says they are a low integrity and no ethics type of business. You don't respect me now that you want my business so obviously you won't once you have it.
Edit (response to their comment): I wouldn't have a problem if someone contacts me but when I clearly tell you guys I am not interested and stop contacting me but you still go ahead and email me twice AFTER that is where it shows you have no integrity and don't respect others wishes at all.

Viably has been a boon for my Amazon e-commerce business. The free checking account is great because, well it's free. But also I can link it directly with my Amazon seller's account to get deposits and also use it to pay all related expenses. That's where Viably's business intelligence comes into play, helping me understand how my business is really doing. Lastly, the funding is based on my Amazon sales so there's no need to explain to a traditional funding source how I make money. It's also so easy to apply and then repay. I can't recommend Viably enough to anybody looking to really grow and scale their business.

The Viably team has done a great job in that what they say they are going to do, they do it.

In addition, their rates are the best in the business especially in these high inflationary times.