Rush Hair & Beauty Reviews 

EMMA-JANE
Amazing haircut ( as always ) listened to what I wanted, advised about how to manage lifestyle needs and hair maintenance and undertook a scalp review .. cut is fantastic.. good review of products … felt great to actually walk out with a haircut I wanted … would highly recommend

I went to rush today in Basildon Eastgate with so much anxiety after being left extremely unhappy by a different salon (not rush). I have never left a salon feeling like ive had the salon experience until today Emilea was absolutely fantastic she listened fully to everything I said I showed her what my hair was originally like and what I had asked for compared to how my hair was when I went today she explained exactly how to correct my hair. We have made a plan for next time which I feel very confident about. Today I had a conditioning treatment cut and blow dry and for the first time in my life I said oh wow and smiled at my hair. I have never had a dresser that has actually listened to me and done what we agreed on not only that she was lovely and very easy to talk to. I will 100% be going back for my next appointment which I am very excited about an I will be recommending to everyone to go to rush in Basildon. I am so happy with the results of today. Thank you again emilea.

I had a fantastic 5 star experience in the Rush salon in Watford today. Carla was so friendly, she really listened to what I wanted & gave honest (& very good) feedback/advice! The cut & finish was first class! A wonderful experience all round!

I am delighted I chose this hair dressers, first of all it's such a welcoming place with lovely members of team. That are so friendly. I have never been to this hair dressers before and i was a bit nervous to how my hair would turn out, but the lovely hair dresser understood what i wanted and she did an amazing job 😀 😊 😄 I went home to my partner and he was complimenting my hair ❤️ I will attend again.. thank you so much 💓

Always Great!! I’ve been coming to the Wimbledon branch for years and Valmira always does an amazing job. All staff is very friendly.

Extremely disappointed with @RushHair. Watford 😡 I got a balayage treatment done, and the results are not what I asked for.To make it worse, I emailed your customer service team over 5 days ago and still have had absolutely no response.For a premium salon, this level of care and communication is completely unacceptable . Was asked to re send email did this on 20 August still no response best to just avoid them

I absolutely love my new hair! I went from blonde to a darker bronde with Tanya Taylor at Staines, and I couldn’t be happier with the result. Tanya really took the time to understand what I wanted and created the perfect colour—rich, natural and so flattering. The blend is beautiful, and my hair feels fresh and glossy without losing its dimension.

Second time in Rush...Even tho my first experience was amazing this was the first time of full head highlights and really dry ends after this crazy hot summer.So i was still a bit sceptic asking tons of questions,googling pictures what kind of hair cut I want,worrying....but a brilliant Alexandra has again over come my expectations.I was a bit disappointed when I saw my hair wet as the colour seeemd too dark,not the same shade through the length so I asked Alexandra again can we do something about it to make it all the same, she explained me patiently and on the end said wait till its dry and its all done.I was watching her every move and my God that woman has again worked her magic and smile on my face was getting bigger as she was doing the final touch.There are no words that I could use to explain but she is definitely the best hairdresser ever!!!!She gained my trust which is really hard and I definitely dont need to worry anymore just go sit and relax and with coffee and biscuits let her do her magic.PS all staff is lovely and kind looking forward to go back in November ❤️❤️❤️❤️

Highly recommend this salon. Clean with a calm atmosphere. Jade was an amazing stylist, attentive and quickly understood what I wanted. I will be back!

Michael @Rush Southampton goes above and beyond and is a credit to Rush hairdressers. Always gets the balayage on point and amazing cut where I’ve never experienced before with anyone else. Takes the time and care with my hair. Finishing touches is absolutely great. Also like the fact he follows your whole hair experience through himself. I wouldn’t know what I’ll do without Michael. 5* service each time. As long as Michael is there I wouldn’t go anywhere other than rush Southampton. I would recommend him to all my family and friends as he’s superb. I receive so many compliments on my hair, therefore this answers everything!

unfortunately my results were not as I was sold.
I did try and do this privately through customer care, and so that I didn't upset Fae or the Bromley salon itself.
I was sold;
- full head of highlights £177
- Olaplex £39
- double toner £12
- Glossing £81
- Lady's cut and finish (a literal trim) £115

what was added on;
- upgrade of £28 for double toner on top of the double toner I already was paying for.

During my visit, I always let anyone know giving a service I am (diagnosed with proof) that I have Autism. I am not confident in social situations, especially in areas I do not understand, and salons are scary for me. My carer was unable to assist this particular area of service too. I explained I wanted a full head of highlights with black slices. and that I am putting my full trust in this, as I do not know a thing about it. the service itself was wonderful, I liked Fae and all staff, friendly, clean and so very calm. which was ideal for me as hairdressers are a sensory nightmare for me! This experience was not. I explained that I have a Mallen streak of white/grey that I need to have highlighted around to blend it. As I usually opt for black to slap on and absolutely hate the root coming through and tired of doing this. I had a picture for reference, Avril Lavigne 2004 hair.
I left with highlights scattered at the back, and a badger strip on top. With black infill around my face and heavily through my hair. The highlights, I knew wouldn't be blonde blonde, as I had last put black box dye back in December/January. I made this all very clear during the consultation and I was assured all was good during the test strand.
I left happy, with what I could see. given I knew the box dye would be hard. however, I started to find that when putting my hair up and braiding it, there was definitely no full head of highlights. I wanted a colour specialist to look at it before I said anything, so I held off waiting to do so. I had a holiday booked and they were away. By the 27July I had had my hair looked over, so I contacted to get the invoice to talk to the shop about. during that email, I was told if they could assist any further, the customer care service. And given how I can't articulate in person very well, I thought it was best to approach this quietly.
I was wrong. I asked that this be corrected under the Consumer Rights Act, I am entitled to have this corrected or refunded. I wanted it to be corrected, as I was sold a service I did not fully receive. I was told of the 14week period, however, under the consumer rights, this period does not apply as I was missold and not given the service I paid £431 for. (this was with a £88.50 discount, and I purchased shampoo £37, and conditioner £30.50).

This issue was never resolved, they simply stopped responding to me.
I have now had this corrected costing me more money and time.

I feel like I had my disabilities and understanding used against me, to make someone more money.

I rarely leave negative reviews, but after spending over two months trying to resolve this situation, I feel it’s important to share my experience.

I booked Rush Harrow for a balayage and paid £195. I showed an inspiration image and expected a soft, blended result. Unfortunately, the finished colour was nothing like what I had asked for. My roots were left significantly darker and warmer than the lengths, with harsh, stripey highlights rather than the seamless blend I had requested. As the toner washed out, these issues became even more obvious.

The appointment itself was also extremely unpleasant. There was very little consultation before the service began, my hair was aggressively backcombed and roughly detangled, water/product was repeatedly allowed onto my face and makeup, my face was scratched during the process, and my scalp was left sore for days afterwards. The haircut at the end also felt extremely rushed. So my complaint was never solely about disliking the finished colour; it concerned both the standard of the result and my experience during the service.

What made the situation considerably worse was the way my complaint was subsequently handled.

I dealt with Byron from Client Care and found his approach throughout the process incredibly apathetic towards the inconvenience this had caused me. I wasn’t expecting anything unreasonable — I simply wanted acknowledgement that I had paid for a professional service, had not received what I reasonably expected, and was now having to spend additional time and money trying to resolve something that wasn’t of my making.

I was told that an independent assessment was necessary before a refund could be considered. On that understanding, I travelled over an hour to another Rush location, paid for petrol and parking and took further time out of my day to attend the assessment. The senior stylist who assessed my hair agreed that there were issues with the result. Despite this, I was then informed that the only resolution Rush would offer was another corrective service.

This was particularly frustrating because by this point my confidence in the company had been completely undermined. My complaint wasn’t simply that I wanted a slightly different shade of blonde. It concerned the quality of the original work, the treatment I experienced during the appointment and the fact that correcting the colour would require me to give up several more hours of my time, travel again and incur further expenses.

I subsequently sought opinions elsewhere. Other experienced professionals assessed the work as requiring a colour correction rather than a normal balayage appointment. I was specifically advised that my roots had not been lifted sufficiently, that the highlights were very stripey and that lowlights would need to be introduced to break up the existing colour. One stylist even commented that it did not appear that a full head had been completed. This made the extent of the corrective work required even clearer.

After getting nowhere with Rush, I eventually raised a Section 75 claim with my credit-card provider, Capital One. This meant weeks of providing photographs, correspondence, payment evidence, independent assessments and other documentation while continuing to live with hair I was extremely unhappy with.

Then, after Capital One contacted Rush as part of its investigation, Rush contacted me and offered the full £195 refund I had originally sought, albeit “without admission of liability”.

I am obviously pleased that I am finally receiving my money back. However, it is difficult not to question why it needed to reach this point.

Byron could have authorised this same resolution months ago and saved an enormous amount of unnecessary correspondence, stress, travelling, petrol, parking and time — not just for me, but presumably for Rush and Capital One too. Instead, I had to pursue the matter for months and escalate it through my credit-card provider before Rush ultimately offered me the full amount back anyway.

Mistakes happen, and even a reputable salon can occasionally produce a result a client isn’t happy with. For me, the far bigger issue was how the complaint was handled afterwards. A good complaints process should make a customer feel heard and attempt to restore their confidence in the business. Unfortunately, my experience with Client Care did the opposite.

I’m glad this has finally been resolved, but after both the original appointment and the way my complaint was handled, I have completely lost confidence in Rush and would not return.

As always it was a great experience to get my hair cut and styled by Nik at Rush, Brighton!

Nik and his team run the salon in a highly professional way while maintaining a friendly atmosphere. And of course the haircut was excellent as always.

I can't recommend Rush, Brighton highly enough!

I used to have my hair cut at Rush in Worthing all the time about 20 years ago. I loved it and wouldn't go anywhere else. Then circumstances changed so I went somewhere cheaper. Recently I decided I wanted a huge change so I went in for some advice and a quote. Well, I won't be going back. The girls on reception were uninterested and I was waved over to a seating area and was told someone would be with me soon.i waited ages and ended up late for work. When I was finally seen the stylist was just rude and abrupt. When I used to go there were a lot more Male stylists and the whole place had a happy, camp kind of vibe. Now it's just jumped up little princesses who think they are better than everyone else. No thank you.

This was the first time I have been to this salon.System was not working properly when I went in to make an appointment. So not a great first impression unfortunately.
Very expensive - they wanted to charge me £115 for a cut !! I said no thanks and said that is not what your website shows (it showed £77) so they, reluctantly it seemed, put the price to £77 for me.
Person who cut my hair was ok, but I am not really happy with what she has done. I wanted it shorter and she said she would not do that - cant remember quite what her reason was. I am definitely not pleased with final result.
Also I did not like that they try to sell you products shampoo etc. Not what I want from a hairdresser. Needless to say will not be going there again. (Only went because my normal place was on holiday and needed my hair cut as I am going away shortly)

Absolutely awful experience!
I have been having my hair done for years and years, however after 1 appointment in Rush Walton i have been left with severe breakage from over processing / bleach damage!
Customer service has been awful only offering me to return for another service. Why on earth would i want to return to a salon that has ruined my hair. A month on my hair is still snapping and im having to pay out of my own money to fix the damage, having already paid over £300 in the first place.
AVOID!

Dona was very friendly, and tailored my hair to my needs, and what would suit me the best!

It was my first visit to any Rush hair and beauty salon. Drew at Leicester was brilliant, he listened to me and I left a very happy person. I also got a very warm welcome when I entered the salon

I would definitely recommend Rush in Leicester to family, friends and anyone that asks where I got my hair cut.

Another amazing colour and cut with Rebecca. The team at Rush Worthing are just all lovely. I can’t fault my experience there!

Had my hair done on the 6/8/2026 at the York branch and unfortunately I can’t recommend I’ll start by saying the colour part turned out ok, but once it got to doing the cut it went downhill from there I wanted a long bob I had a good 5-6 inches taken off before the colour as it was long and once all washed just needed another inch taken off and a tidy up with some layers putting in, the hairstylist tried a few times but she kept cutting it on a slant so just kept getting shorter she eventually got someone else to help by this point it wasn’t even straight layers looked like chunky steps and at this point was on my shoulders which I specifically said I didn’t want due to it flicking out and I was just trying not to react the other lady tried to neaten it up, I paid and left as fast as I could because I was so upset and angry that my hair was ruined, I’ve never paid £160 on a cut and colour in my life and I expected to leave feeling super happy about myself and that’s just not the case my hair is uneven and looks ridiculous if your paying them kind of prices you expect someone who knows what they are doing I did leave a review the next day but just had a generic email response so I’m trying to avoid someone else going through a traumatic costly experience