I simply walked in so very glad that I did. Professional, friendly, welcoming and prompt. I felt very relaxed especially as Sara explained everything in detail which put me at ease. Will definitel... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great team- all really professional, knowledgeable and friendly, making my pre-teen feel comfortable with his vision and glasses selection. Many thanks
Bedrijf heeft geantwoord
Great service , very caring and kind staff , Professional and explained very clearly what was about to happen at all times . Took care and time to clarify and answer Questions .
Bedrijf heeft geantwoord
As always my and my husband’s recent visit to Woodfalls in Sydenham was fantastic. The staff are all so lovely, welcoming and helpful. The optician was so thorough, and gave each of us some really use... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Oogheelkundig centrum
- Oorarts
- Contactlenzen leverancier
- SEH-dienst
- Brillengroothandelaar
- Zonnebrillenwinkel
Over R Woodfall Opticians - Sydenham
Geschreven door het bedrijf
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contactgegevens
6 Sydenham Road, Sydenham, SE26 5QW, London, Verenigd Koninkrijk
- 020 8778 4557
4,9
Uitstekend
423 reviews
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I found the staff very welcoming and…
I found the staff very welcoming and friendly. Hardly any waiting time and the optician patient and thorough.
29 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
We are pleased to hear your visit went smoothly and that our team provided attentive and efficient care. Thank you for sharing your experience and we greatly appreciate your feedback.
They do the best eye exam
All the staff are very attentive and friendly.
I have many concerns regarding my eyes and they listen, give advice and help alleviate some concerns with the best eye exams I've ever received.
21 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
Thank you for this lovely review!
It's great to know our team's attentiveness and expertise helped ease your concerns and made your visit a positive experience.
Friendly and helpful
Friendly and helpful staff
Nice range of glasses/frames to choose from.
15 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
Thank you so much!
It's wonderful to know you felt welcome and you liked our glasses selection.
We hope you found a pair you like!
Helpful & friendly staff.
15 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
Thank you!
Our team will be delighted to hear this.
Caring, patient and professional
All the staff are knowledgeable and very helpful. They take time to explain everything and don’t rush you but are obviously very efficient and professional. They obviously care about the customers.
19 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
Thank you so much for leaving a five star rating!
It's wonderful to know our team's expertise and attentiveness made your visit a positive one.
The information and care I received was…
The information and care I received was very good.
21 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
Thank you for your feedback. It's great to know your experience with us was positive.
Great service and staff
19 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
Thank you for sharing your feedback. We are glad your visit was a positive one.
Antwoord van R Woodfall Opticians - Sydenham
Thank you for taking the time to leave a review. We are pleased your experience with us was smooth and convenient.
Antwoord van R Woodfall Opticians - Sydenham
Thank you very much for your feedback.
Yearly Eye Test
The optician was friendly and professional. She was clear in her instructions to me.
She explained everything she was doing and the purpose of each part of the eye examination.
5 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
Thank you for your feedback. We're pleased to hear you felt well looked after during your visit.
Antwoord van R Woodfall Opticians - Sydenham
We're delighted to hear you found our team helpful and enjoyed the friendly atmosphere. Your kind words mean a lot to us!
Friendly place but problems with incomplete advice
I had a mixed experience at Woodfalls. The optometrist was very good, friendly and efficient and conducted her tests well. However, when I went back to pick up my glasses, I asked if there was anything I needed to know about my new glasses as I had never worn varifocals before. The optician (a different person than the women who did the tests) said no. However in fact they were very hard to adjust to, leaving me severely dizzy, nauseous and with a headache, and the branch had shut so I could not get any further advice from them. They were very kind when I went back to complain a few days later, and said that I should have been given a full explanation of how to acclimatise to the new glasses, but it was notable that they couldn’t find the card the customer is supposed to be shown where all the information was written down. They seem like a well-meaning place and promised to learn from this mistake; I very much hope that they have.
28 juni 2025
Antwoord van R Woodfall Opticians - Sydenham
Hi Marie
Thank you for taking the time to send us your feedback, all comments are welcome to help us continuously improve our service.
We apologise that we failed to exceed your expectations on this occasion, this matter has been raised with all the team concerned to avoid a repeat.
If you experience any further issues with your new glasses, please contact feedback@rwoodfallgroup.co.uk
Kind regards
R Woodfall Opticians
Sydenham
Courteous and efficient
7 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
Thank you for taking the time to leave a review. We are delighted you had a courteous and efficient experience with us.
An absolutely professional service…
An absolutely professional service throughout: Reception, Optician and Management.
5 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
It means a lot to us that you had a great experience. We are thrilled to hear you felt looked after by everyone at the practice. Thank you for your feedback.
I was unhappy with the cost of my…
I was unhappy with the cost of my glasses and Woodfall found a way to bring the price down. They went to a lot of trouble to do this. The glasses are great too! Thank you all!
12 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
We appreciate you taking the time to share your experience. We're glad we could work with you to find a more suitable option and even happier that you love the glasses!
The visit to Woodfalls was…excellent
The whole visit to Woodfalls was excellent … very reassuring , charming and helpful .
I have been using Woodfalls for a long time and would always recommend them
6 januari 2026
Antwoord van R Woodfall Opticians - Sydenham
Thank you for your ongoing support and kind feedback. We appreciate your recommendation and look forward to seeing you again.
Very happy experienced staff and I…
Very happy experienced staff and I absolutely recommend them. Treated atmosphere and nothing is too much. Love it.
31 december 2025
Antwoord van R Woodfall Opticians - Sydenham
Thank you for your kind review. We appreciate the recommendation and hope to welcome you again soon.
Positive
Professional, happy and lively staff who obviously enjoy their work. The best pair of glasses I've had in years.
20 december 2025
Antwoord van R Woodfall Opticians - Sydenham
Your feedback is greatly appreciated by our team here at Sydenham, we are glad to hear that you are happy with the service received on your visit.
Thank you very much for choosing Woodfalls!
Excellent customer service
As always staff at Woodfalls were helpful, friendly, and willing to spend time with me to help me choose new frames. The optician was pleasant and thorough. When I go to Woodfalls I am always confident that I will receive a high level of customer service. It is also handy that the Sydenham branch is on a direct bus route from my home.
19 december 2025
Antwoord van R Woodfall Opticians - Sydenham
We are please to hear the process could be explained clearly throughout. Thank you for your feedback.
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