Always late with some of my medications. The excuse is either my doctor's fault or they just don't have any stock. What kind of pharmacy thinks it's ok to leave patients without medication? Some medic... Toon meer
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Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... Toon meer
Bedrijf heeft geantwoord
I recently posted a review about RXLive which I have now taken down. I was contacted by the management from RX. They made every effort to explain the difficulty they have which turns out to be out of... Toon meer
Bedrijf heeft geantwoord
I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Contactgegevens
3-4 chalice close, sm6 9ru, wallington, Verenigd Koninkrijk
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4,0
Goed
707 reviews
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Aggressive pharmacy who lied to my local pharmacy to get them to release my prescription. Unbelievable
Three weeks ago RXLive delivered my essential medication to the wrong address the first (& last time). They failed to call or try to resolve for two days and only contacted after I had gone in to TrustPilot.
I removed them as my pharmacy in my NHS App and reinstated my local pharmacy. And then reordered. RXLive on seeing my prescription had been reordered (no idea why or how they have this info) contacted my local pharmacy and said the order should be released to them.
When my pharmacy challenged this they told them that I was there with them at that moment asking for this.
They lied. I wasn’t.
I called my local pharmacy when I got a text message from them asking me if I had indeed chosen RXlive (very helpful people). We then had a three way conversation with RXLive, me and my local pharmacy.
Despite my being on the phone with them and my local pharmacy they still wouldn’t release my prescription.
Oh and they also were going to deliver it to the wrong address again. When I tried to persuade them not to they said that it didn’t matter because if no one was in it would be retuned and I would get it next time. No thought of what the many days gap would mean to me, or consideration that someone else might take delivery of this highly restricted medication. Eventually they agreed to change the delivery address but the reluctance was astonishing. I was shocked at their attitude.
The experience I have of RXLive of poor communications, lack of attention to information, lack of consideration for my well-being. And either a poor system that cannot consider people’s individual needs or an organizational ethic that is aggressive and deliberately bulldozes over people. Probably both of those things.
I think this is perhaps the third negative review I have ever given. But medication is important. For me it’s essential. To be so ignored is quite unforgivable.
I imagine they will respond quickly to this review - if only they took as much care over their prescriptions and customer care as they do for heir social media profile. But they don’t.
11 december 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for your review. You have now given two negative reviews for the same experience so we have raised this. As explained you're not using our system you're using a different pharmacy partner we have sent you a screen shot and flagged this review. You're directly using multiple emails to review us for defamatory purposes.
We will have our head pharmacist contact you right away to help resolve this matter.
We’ve made an attempt to reach you, but it seems there may be some confusion as you were referred to us through Healthera. We have flagged this issue for further review.
We have also reached out to Healthera, and they’ve confirmed that the delivery was made to the correct address. As this involves controlled medication, we are required to adhere to the delivery address provided through the third-party app, Healthera, for security and compliance reasons.
Thank you for your understanding. Should you have any further questions, please feel free to reach out.
Kind regards,
RXLive Customer Support
Very impressive service
Very impressive service . My prescription had not been enacted / placed by the surgery but after speaking to RXlive team they checked the digital’Spine’ for prescriptions, found it and took control. Result the prescription will be delivered to me tomorrow - a one day service . Very impressive. Highly recommended team
10 december 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Penrose as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Dreadful
If you want to receive your medication within a reasonable period of time - say a week, then you should definitely NOT USE RXLIVE. I have only been using them since September, but every order has been mucked up, delayed, in one instance then sent the wrong things, and that’s on the repeats. It’s the delay on new medication that’s the worst. I’ve currently been waiting almost 2 weeks for my new meds and I still don’t have them. There is no communication to say your prescription is delayed or why. Customer service is something they don’t understand. I am just grateful I have needed medication for a life threatening condition, otherwise I wouldn’t have been able to write this.
6 december 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for your review.
We will have our head pharmacist contact you immediately to help resolve this matter.
After reviewing your order, I can confirm that we notified you via the app and shipped your medication promptly after receiving your prescription on 28/11/24. You can track the shipment using the following link: https://www.royalmail.com/track-your-item#/tracking-results/OM412057286GB this shows and picture and delivery.
Additionally, we received approximately 10 items on 04/12/24, which were also shipped out within 1 working day. You can track this shipment here: https://www.royalmail.com/track-your-item#/tracking-results/OM412062391GB. Regarding the item you mentioned, it was supplied to us directly by your GP. We have proof of this, and the item provided was not incorrect.
Our head pharmacist attempted to reach you, but unfortunately, we were unable to make contact. Please note that we do not charge for next-day delivery services, which is a cost typically charged by other providers. We do not profit from these services, and in fact, we offer a free tracked 24 service for our patients when needed. Our team works tirelessly to serve the nation without any additional cost to you.
All of your queries and live chats have been answered promptly, and a manager has also reached out to you to address your concerns.
Please don’t hesitate to contact us if you have any further questions. We are here to assist you.
Kind regards,
RXLive Customer Support
Great quick service
Found RXlive after searching online. Saw the reviews and they definitely delivered. Had an awful experience with another online chemist, RX picked up my prescription added my prepaid prescription and got my prescription out to me in less than 12 hours. Absolutely brilliant customer service
28 november 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Rach as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Just very odd
Just very odd, started off really good, but I get huge parcels full of my whole prescription. I went on chat so many times to say I don’t need this item reordering, I’ll let you know when I need them, but boom a box full of the un needed stuff arrives. I’ve told them they’re ordering items that are no longer on my script so please don’t send but they send. I’ve messaged and messaged to say please don’t send my insulin in cartridges I need vials as I’m on a pump. They send more insulin in cartridges… I’ve been sent two orders in a week of stuff I’ve not requested with items I’ve NEVER had! It’s crazy I’ve asked them to stop just ordering on my behalf I’ll tell them when I need them, but the stuff keeps coming. It was good at first but why my daft GP is allowing all this is just as odd. So I’ve asked for my scripts to go back to Boots. No one seems to listen. I’m now fully stocked with most of diabetes bits for a year! It does end up quite draining to be honest
28 november 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for your review.
We understand your concern, and we would like to clarify that the issue stems from your GP surgery sending the cartridges. While we were able to supply the vials on an emergency basis, we are still awaiting the prescriptions from your GP surgery to proceed further.
We appreciate your patience in this matter, and if you have any additional questions or need further assistance, please don't hesitate to reach out.
Kind regards,
RXLive Customer Support
Untruths being told about order
Have been using this pharmacy for probably a couple of years now and the service has been good however, prescription raised by doctor and sent to the pharmacy on 31st October. Two weeks later nothing so I wrote to them on their chat tab asking what is taking so long and had a response immediately saying “thank you we have sent this out” and then…we will find out where it is. 2 weeks later nothing! I’ve just gone onto the chat tab and have written again asking where the meds are as it’s been almost a month and my orders show my meds are still with their pharmacy team!
27 november 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for your review.
We have escalated this matter to our head pharmacist, who will be in touch with you shortly to ensure it is resolved.
We appreciate your update regarding the situation. The item you’ve requested is currently unavailable due to a manufacturing issue. We have been in contact with the manufacturer as well as other pharmacies, and they have confirmed that it is indeed a supply problem. Rest assured, we are actively seeking an alternative and will keep you informed.
Thank you for your understanding. If you have any further questions, please don’t hesitate to reach out.
Kind regards,
RXLive Customer Support
So far so good
So far so good, but I'm suspicious....
I've used this service twice now (it just appeared as an option on my NHS app one day), and on both occasions I've received my prescription within a few days. Fantastic, saves me a trip to the chemist.
But previously, I used to pay for my prescriptions, and I've not been charged for these deliveries, so who is paying for my prescriptions?
24 november 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Holt as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Request prescriptions without my consent.
Firstly, this company were very helpful when another online pharmacy let me down. However, they have requested items from my GP that I have not requested. I changed my registration to a local pharmacy but find that RXLive have changed it back and are requesting items from my GP without my consent. As a result I have to make an appointment with my GP for a medication review. I could do without this.
To RXLive Pharmacy
I don't know what you mean by my information. Perhaps you could reply to the message I sent you via your website.
19 november 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for sharing your feedback.
We will have the head pharmacist reach out to you immediately to resolve this matter.
We appreciate your patience. We attempted to call you and have recorded the conversation. On the day of your inquiry, you contacted us on Friday at 2:15 PM, requesting delivery for the following day due to an issue with Pharmacy2U. We promptly fulfilled your request and delivered the order on Saturday at no charge to you. Please note that this service, normally priced at £3.99 for guaranteed delivery, was provided at no cost, as you were a new patient.
Regarding your subsequent repeat orders, we have completed two deliveries for you. We were not informed that you no longer wished to use our services.
Thank you for your understanding. If there are any further concerns, we are here to help.
Kind regards,
RXLive Customer Support
Special Thanks to the Team at Rxlive,You Guys are Amazing
Special Thanks to the Team at Rxlive,
You Guys are Super Brilliant and Trustworthy.
Thank You again For My Medications Delivered With Care, And All The Updates Throughout Via, Emails 📧.
Or The Use of The App.
Kind Regards Mrs Horsford
19 november 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Horsford as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
So happy I found these guys
So happy I found these guys. Ordering is easy and delivery within 3-4 days. Sooner if I message them with an urgent item. I like how they safeguard as well. Double checking with my GP that I still need the ‘controlled drugs’. Thank you guys.
16 november 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mrs Dwyer as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Very Professional service
Speedy service, customer service team very polite and informative. I always feel safe speaking to the staff as they always have a pharmacist on site to speak to if i have any doubts about my health and medication.
13 november 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Saeed as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
10/10 Service
10/10 Service, received my medication sameday as i live in the local area. will definitely use again.
11 november 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mo as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Very responsive and totally reliable
Very responsive and we have never been let down by RX. If you ask a question via ‘chat’, it gets answered very quickly.
I can thoroughly recommend RX as being totally reliable and efficient.
Thanks to all at RX for your continued great service.
29 oktober 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Robson as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Excellent communications.
Excellent communication when signing up. RXLive are not even afraid to give their personal names which adds confidence for me as it makes them accountable. All their competitors hide behind the company name and so no personal relationship develops.
I am extremely impressed because I have had very bad experience with several other online pharmacies. If only others would follow this example and realise that the secret of a satisfied customer is communication !
I was also impressed that RXLive immediately prepared my first order which they asked me to review before finalising it.
I am really optimistic that RXLive will be my ultimate solution after so many bad experiences with their competitors. RXLive realise that good customer relations is what business is about. Getting off to a good start makes me really hope that I will not have to change pharmacy again.
25 oktober 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Sherman as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
A professional and polite company that…
A professional and polite company that gets things sorted. I like to use live chat and all my issues were quickly resolved
17 oktober 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Ashelford as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
RXLive pharmacy is absolutely first…
RXLive pharmacy is absolutely first class in its delivering, communication and all the other services it offers. The team are all very professional but extremely helpful and kind. I’ve been a customer for many years and thoroughly recommend them.
23 oktober 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mrs Gell as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Always really helpful
A fantastic pharmacy with amazing service. They have helped me every time I have needed it 10/10
9 oktober 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Bailey as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Absolutely quality service
Absolutely quality service, online staff are polite, professional and perfectly efficient. In a job where I’m constantly travelling this online service has saved me endless amounts of stress. Highly recommend 10/10.
In a world where everything is becoming so jam packed and overwhelmingly complicated it’s fantastic to have a simple service such as this.
3 oktober 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Jackson as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Online prescriptions - EXCEPTIONAL SERVICE TRY IT!
I found you on a google search & completed a simple form. I honestly didn’t think I would even get a reply….. how wrong I was. You did everything from change with GP, order prescriptions, set up dosette boxes and all in time for my next prescription.
You have been efficient, friendly, comms have been brilliant and the level of customer service is one all companies should try to attain as it’s been outstanding. This is the 4th company I have joined and the last, you have got everything spot on.
The App is so easy to navigate and the tracking is great too.
Keep doing just what you’re doing….. it is perfect!⭐️⭐️⭐️⭐️⭐️
Anyone looking for a prescription service online I highly recommend RX live they really are at the top of their game!
27 september 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mrs Britton as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We understand in this day and age it is hard to be able to manage prescriptions and our dossette box system helps to improve medication adherence for our patients.
We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Ordered medication 12 September
Ordered medication 12 September still waiting to receive. Excuse is one item not available. Just send what you have and the rest later. What's the problem??
Extremely poor service very unhappy.
After speaking to Mr Patel the problem was resolved, to which my order was delivered today.
18 september 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Good afternoon,
We are sorry about your experience however we will resolve this. I will get the member to call you now.
Update: Thank you. We have now updated your settings for part orders to be turned on. You spoke to one of our pharmacists on the call, and we are more than happy to solve this issue. As confirmed, we managed to get your fully ordered items in today, and we dispatched them today. They will arrive tomorrow as per your tracking details.
We thank you again for your continued support.
Kind regards
RXLive customer support
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