Always late with some of my medications. The excuse is either my doctor's fault or they just don't have any stock. What kind of pharmacy thinks it's ok to leave patients without medication? Some medic... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... Toon meer
Bedrijf heeft geantwoord
I recently posted a review about RXLive which I have now taken down. I was contacted by the management from RX. They made every effort to explain the difficulty they have which turns out to be out of... Toon meer
Bedrijf heeft geantwoord
I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Contactgegevens
3-4 chalice close, sm6 9ru, wallington, Verenigd Koninkrijk
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4,0
Goed
707 reviews
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Worse online pharmacy there is take…
Worse online pharmacy there is take weeks to deliver your medication even tho it says days the customer service is terrible and get spoken to like a child and snarkey comments stay well clear
8 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
We’re sorry to hear about your experience and have flagged your review internally for further investigation.
We have recently received a number of one-star reviews from individuals who we have been unable to verify as patients. In some cases, when we request further information, we do not receive sufficient details to confirm a genuine interaction with our service.
Update: No supporting information has been provided. If you are a competitor or a former employee, posting reviews intended to defame a service is both misleading and unethical.
We can see this is clearly a new account made and you have just reviewed us without any information provided or even a patient of ours.
To help us investigate your concerns properly, we would appreciate it if you could provide additional information, such as your order number and more details about the issues you experienced with delivery and customer service.
We take all feedback seriously and would welcome the opportunity to look into this and resolve any concerns for you.
Kind regards,
RXLive Patient Support Team
Dreadful company that repeatedly puts…
Following your response to my review I confirm I checked my emails. The last one I received from you was the 16th March. What you have responded with is a pack of lies.
Fortunately I have copied in my gp practise to some of the occasions where I was badly let down. You should know it was their suggestion that I should reconsider using your company. This pack of lies from you has made up my mind and I will seek a reliable company that does not endanger their patients. Others should look elsewhere before their safety is endangered.
Dreadful company that repeatedly puts patients at risk with post approval late processing and delivery.
Prescription gp approved 26th March. Not had a single email or response to my chase up emails to date. Dangerous company. Look elsewhere.
7 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Good afternoon,
Thank you for your message, and please accept our apologies for the delayed response. We were closed for four days due to the recent bank holiday.
After reviewing your account, we would like to clarify the following:
A clarification email was sent on 2nd April 2026 at 21:34 (GMT), to which we did not receive a response.
Tracking details were provided on 3rd April 2026 at 11:34 (GMT), again with no response.
A further tracking email was sent on 7th April 2026 at 21:34 (GMT) confirming delivery, with no response received.
Our records clearly show that our team contacted you on three separate occasions. These communications were sent both prior to and during the bank holiday period. While we understand your concerns, please note that we are unable to control closures during bank holidays.
We would also like to clarify an important point regarding your prescription. The prescription in question was approved and sent to us on 30th March 2026, not on 16th March. The earlier date refers only to a reminder notification for you to place an order if required. As per standard procedure, it is the patient’s responsibility to request medication via the app or NHS app following such reminders.
Your order was processed and dispatched accordingly, and tracking information confirms that it has been delivered.
We have also cc’d your GP into this correspondence for full transparency.
Additionally, we would like to reassure you that we have been operating for over ten years and remain fully committed to providing a reliable and safe service. It does not benefit us to provide inaccurate information, and we have retained records of all communications sent. If needed, we are happy to provide copies of these emails.
We kindly ask that you review your inbox, including your spam or junk folders, for our previous correspondence. If you are still unable to locate these emails, please let us know and we will gladly resend them.
For future orders, we recommend placing requests at least 7 days in advance, particularly around holiday periods, to help avoid any potential delays. If it is urgent in between you have a dipsatch now button which you're aware of as you pressed this before on the 3rd of March 2026 and you got this ordered delivered for free the next day on the 4th of March 2026.
If you have any further questions, please don’t hesitate to get in touch.
Kind regards,
RXLive Patient Support Team
Trusted company and good customer service
This is my second month of using this site for my NHS prescription and there was a bit of a blip on my first month but it was sorted out in a professional manner and even though I was worried they sorted it out and I had my medication the following day. It's really made a huge difference to my stress levels knowing that every month my medication is delivered in plenty of time. I really do highly recommend this company not just for delivering medication but their customer service is amazing
2 april 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words and for giving us another opportunity after your first experience. We’re really glad we could resolve everything quickly and put your mind at ease.
It means a lot to hear that our service is helping reduce your stress and that your medication is arriving on time each month—that’s exactly what we aim for. Your recommendation and support truly motivate our team to keep delivering the best possible care.
If you ever need anything, we’re always here to help.
Kind regards,
RXLive Patient Support Team
Outstanding
An outstanding company that I would highly recommend using. Their deliveries are always on time and with the correct medication.
I have been using this company for approximately three years and they have never let me down once
31 maart 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words and continued trust over the past three years. We're delighted to hear that you've consistently had a positive experience with our service. Ensuring timely deliveries and accurate medication is always our top priority, so it’s wonderful to know we’ve met your expectations. We truly appreciate your recommendation and look forward to continuing to support you.
Kind regards,
RXLive Patient Support Team
RX Live have been absolutely fabulous…
RX Live have been absolutely fabulous with getting my medications when I need them and get them to me within a week! I just called them now and while still talking on the phone, I was told that my request for repeat prescriptions has already been sent to my GP while still on the phone! It is unbelievable how they work to help patients! They've been better than 1st class the whole time I've been with them! A company well worth using! The've definitely taken away a lot of stress caused by the previous company I used! I am very grateful for their wonderful services to myself! Thanks so much!
26 maart 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words—this really means a lot to us!
We’re so pleased to hear that you’ve had a positive experience with our service and that we’ve been able to make things easier and less stressful for you. Our team works hard to ensure prescriptions are handled quickly and smoothly, so it’s wonderful to know this has made a difference.
Your feedback is greatly appreciated and will be shared with the team.
If you ever need anything, we’re always here to help.
Kind regards,
RXLive Patient Support Team
I want to give them more stars after…
I want to give them more stars after giving them chance after chance to get mine and my daughter's account, up, running and in place. No such luck. Week 3, late items, missing items, account disappeared at one stage. I genuinely CAN NOT recommend RX live for prescription dispensing. Customer service great. You will always get to speak to someone helpful but just get it right the first, second or at least the 3rd time!!
24 maart 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for your feedback — we’re really sorry to hear about your experience.
You’re absolutely right to expect things to be set up correctly and for your prescriptions to be handled smoothly, especially after giving us multiple chances. The issues you’ve described, particularly with duplicate profiles causing system errors, delays, and missing items, are not the standard we aim to provide.
We’re glad to hear our customer service team has been helpful, but we completely agree — it’s just as important that everything works properly behind the scenes.
We would really appreciate the opportunity to make this right. If you’re happy to, please get in touch with us directly so we can ensure both your and your daughter’s accounts are fully resolved and running as they should, and prevent any further issues.
Thank you again for your honesty — it helps us improve.
Kind regards,
RXLive Patient Support Team
Amazing service
Very helpful and convenient online pharmacy, fast responses and delivery , you can get consultations and advice through chat .
20 maart 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for your lovely feedback. We’re delighted to hear that you found our team responsive, respectful, and efficient. Ensuring our answers are clear and timely is something we truly value, so it’s great to know you’ve had a positive experience with us.
Kind regards,
RXLive Patient Support Team
In this company the staff is very…responsive, respectful,
In this company the staff is very responsive, respectful, efficient and kind. The answer to my queries are fast and explanatory. The staff seem to be present at all time.
21 maart 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for your lovely feedback. We’re delighted to hear that you found our team responsive, respectful, and efficient. Ensuring our answers are clear and timely is something we truly value, so it’s great to know you’ve had a positive experience with us.
Kind regards,
RXLive Patient Support Team
Excellent service
Excellent service. I get my prescriptions ordered and delivered to my address without lifting a finger! All I do is just relax and my medications just arrived promptly without fail! Even in an emergency when I run out for some reasons, I still get the order expedited.
21 maart 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words — we really appreciate your feedback!
We’re delighted to hear that the service has been convenient and reliable for you, and that we’ve been able to support you even in urgent situations. Ensuring your medications arrive promptly and with as little hassle as possible is exactly what we aim for.
If you ever need anything, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
RXLive Patient Support Team
I always experience a fantastic service…
I always experience a fantastic service with RX Live. They manage to provide a personal service despite it being delivered prescriptions. They are easy to contact when I need and always deliver a fast and easy service. I have tried many prescription delivery services in the past and RX Live are easily the best.
18 maart 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words! We’re really glad to hear that you’ve had such a positive experience with RX Live. Providing a personal, reliable, and efficient service is exactly what we aim for, so it means a lot to know we’re getting it right.
We truly appreciate your support and look forward to continuing to take care of your prescriptions!
Kind regards,
RXLive Patient Support Team
The RX team are what pharmacies aspire to be.
The RX team are completely “switched on” with magnificent customer care , and are almost an extended family member. If I ever have any extra assistance needs, this great team pull out all the stops, to make sure you are respected and dealt with promptly and concisely. A big thank you.
13 maart 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your incredibly kind words — they truly mean a lot to the entire RX team. We’re passionate about providing the highest level of care, and it’s wonderful to hear that this comes across in your experience with us.
Being described as an extended family member is the greatest compliment we could receive. Please know that we’re always here for you, and we’ll continue to do everything we can to support you whenever you need us.
A big thank you from all of us at RX.
Kind regards,
RXLive Patient Support Team
AVOID AVOID AVOID
Appalling service. Got free through my work related free medical insurance. Have now been made redundant and no longer have access to the app. Ive also moved. They refuse to cancel the service and keep sending my prescription to the wrong address. Its like pulling teeth.
16 maart 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Good afternoon,
We’re sorry to hear about your experience and the frustration this has caused.
After reviewing our records, we can see that a request to update the address was made on 4 March, and the delivery was successfully sent to the updated address on 6 March. Our records and delivery confirmation indicate that the order was delivered correctly.
If there has been any misunderstanding or if you believe something is still incorrect, please send us a direct message with your full name, date of birth, and current address, and we will be happy to review your account further and help resolve this. You have used our service for nearly 5 years never had a problem and this has been at no charge for you, we are sorry you was made redundant and wish you all the best for the future.
We value all of our patients and aim to provide a reliable service, so we appreciate the opportunity to look into this for you.
Kind regards,
RXLive Patient Support Team
Always a great service
Always a great service, and willing to go above and beyond to deliver
2 maart 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Hi Matt,
Thank you so much for your kind words — it really means a lot to the whole team.
We always aim to go above and beyond, so it’s great to hear that reflected in your experience. Your feedback genuinely motivates us to keep delivering the best service possible.
If there’s ever anything you need, we’re always here to help.
Kind regards,
RXLive Patient Support Team
Astounding Service!
So glad i found this online pharmacy as i had problems with previous ones! I need my prescriptions delivered and once the dr actually gets round to signing it, the service is quick and usually only takes a few days!
Customer service is brilliant, five stars well deserved!
Thank you to all the team at RXLive! One very happy customer ☺️
26 februari 2026
Review zonder uitnodiging
Been with rx live for over 5 years now…
Been with rx live for over 5 years now never had any problems with them
25 februari 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your loyalty and support over the past 5 years! We truly appreciate you being part of the RX Live family. It means a lot to us that you've had a positive experience.
Kind regards,
RXLive Patient Support Team
There so helpfull when I say urgent it…
There so helpfull when I say urgent it comes almost straight away and I've spoken to them on phone also.
21 februari 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for taking the time to share your experience with us. Your kind words truly mean a lot to our entire team. We understand how important it is to receive support quickly, especially when something is urgent, so we always do our very best to respond as fast as possible.
We’re also really pleased to hear that you found our phone support helpful. Being available and easy to reach is something we take pride in, and it’s great to know that made a difference for you.
Thank you again for your trust and support — we’re always here whenever you need us.
Kind regards,
RXLive Patient Support Team
Could not recommend more highly!
I could not recommend this Pharmacy more if I tried! They are incredible for accessibility, communication and delivering.
I have a visual impairment so I find navigating the app a little challenging (I find using apps in general difficult cl– this is no issue for Rxlive you can order your prescriptions in various ways including over the telephone and via email. I've never had to wait very long in a queue and I've always managed to speak to someone extremely helpful when sending emails they always respond well within 24 hours and will do their utmost to help and resolve any potential issues. I feel that I'm always going to receive an honest response from a' real' person
I think it can be easy to forget that ordering prescriptions, especially repeat and controlled drugs Can be really stressful at times and the people ordering them are often pretty unwell. Sometimes I feel that the importance of the medication can be overlooked. I feel that Rxlive Fully appreciate the situation
This Pharmacy truly makes an unpleasant task as stressfree as possible
.
Brilliant, brilliant, brilliant!
20 februari 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for taking the time to leave such a thoughtful and heartfelt review.
We’re truly grateful for your kind words about our accessibility, communication, and delivery service. It means a great deal to us that you feel supported — especially when navigating prescriptions can already be stressful. We completely understand how important it is to feel heard, reassured, and treated as a person, not just an order, and we’re so pleased that this has been your experience with us.
Your feedback about accessibility is especially appreciated. We’re committed to making our service as easy and inclusive as possible, whether that’s via telephone, email, or the app, and it’s wonderful to know those options have made a difference for you.
Thank you again for your trust in RXLive. Supporting you with your medication in a way that feels safe, honest, and stress-free is exactly what we aim for every day.
Brilliant patients make our job even more rewarding 😊
Kind regards,
RXLive Patient Support Team
Excellent on line pharmacy
Excellent on line pharmacy.
E mail or ring them and they are always there to help with any queries you may have.
Customer services are always well mannered and polite.
Only one negative , they are not around at weekends 😒.
20 februari 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words and for taking the time to leave us such a lovely review. We’re really pleased to hear you’ve found our team helpful and polite.
Just to clarify, we are open on Saturdays, so please feel free to contact us over the weekend if you need anything. We’re always happy to help with any queries.
Thanks again for your support!
Kind regards,
RXLive Patient Support Team
My personal experience is very…
My personal experience is very positive. Very quick in responding to queries which is a godsend to my anxiety! Very helpful and reassuring on any changes to my circumstances. Re prescription always timely received.
20 februari 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for sharing this. I’m really glad to hear you’ve had such a positive experience, and that the quick responses have helped ease your anxiety. It means a lot to know you’ve felt supported and reassured through any changes, and we’re pleased everything has been timely with your prescriptions. We truly appreciate your kind feedback.
Kind regards,
RXLive Patient Support Team
Quick, easy and responsive
Always quick to respond and follow up on any queries with the doctor
19 februari 2026
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you very much for your kind feedback.
We’re pleased to hear that you have found our service quick, easy, and responsive. Our team always aims to provide timely support and to follow up promptly with GP surgeries when needed.
If you have any further questions or require assistance in the future, please don’t hesitate to contact us.
Kind regards,
RXLive Patient Support Team
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