Always late with some of my medications. The excuse is either my doctor's fault or they just don't have any stock. What kind of pharmacy thinks it's ok to leave patients without medication? Some medic... Toon meer
Bedrijf heeft geantwoord
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Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... Toon meer
Bedrijf heeft geantwoord
I recently posted a review about RXLive which I have now taken down. I was contacted by the management from RX. They made every effort to explain the difficulty they have which turns out to be out of... Toon meer
Bedrijf heeft geantwoord
I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Contactgegevens
3-4 chalice close, sm6 9ru, wallington, Verenigd Koninkrijk
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4,0
Goed
707 reviews
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problems with 5 out of 6 orders
approximately 6 orders, problems with all except 1
1. duplicate charge. only refunded after multiple requests
2. delivery took over 1 week despite their advertised "Royal Mail’s next day service". tracking showed NOT delayed by Royal Mail
3. ok
4. item showed delivered but not, then told that was the "scanned" date, *then* told out of stock - complained, advised should have been told, will advise in future if this happens again
5. item out of stock , not informed - complained, told I should have chased to ask
6. charged AFTER exemption certificate provided, only refunded on request
25 februari 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Good afternoon,
We sincerely apologize for the issues you’ve experienced with your orders. This is certainly not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.
We regret the duplicate charge and the delay in processing your refund—it should not have required multiple requests. Regarding delivery delays, we understand how frustrating it is when expectations aren’t met, and we are reviewing our shipping process to prevent such occurrences. Additionally, stock communication should be clear and proactive, and we acknowledge that in your case, it fell short. Your feedback has been shared with our team to improve how we handle stock availability and notifications in the future.
We truly appreciate your patience and would love the opportunity to make this right. Please reach out to our customer support team, and we will do our best to assist you further.
Please can you email support@rxlive.co.uk and one of our team will get this sorted.
Kind regards,
RXLive Patient Support Team
Really happy with the service
I must say I wasn’t expecting this service to be any good but I’ve had my medication delivered on time for the past month or more, it’s always on time and I even have some left over which normally id have to wait so long for my next prescription but this service/company has been great. I’ve tried a couple different online pharmacies and RXLive are by far the best. Highly recommend
26 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mrs Khan as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Haven't been with this medication…
Haven't been with this medication delivery for very long, probably had 3 orders delivery in perfect carton packaging...Al done automatically for me...I was fed up being late putting my prescription in on time for my next month's intake...making me go 4-5 days with out my meds util GP signed it of for chemist to complete
Not just that, I am the one responsible for handing in my son and husbands prescription, which ment if I was 4-5 days behind on medication ,so we're they...
So I now have us all together on automatic repeat medication (family members)..
And as we are all entitled to non chargeable prescription/NHS, ther is no charge for dispensing OR delivery...fantastic RXLIVE PHARMACY :- I give you and your team ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Well done....😉
22 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mrs Mckerral as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Home delivery for your medication
I now have my medication delivered by RX live and Thomas is very helpful and gets back to you if you have any problems And will sort things out if possible I would recommend this company if you are unable to go out and get your medication One less thing to worry about
13 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mrs Manchester as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
“Absolutely impressed with the dossette…
“Absolutely impressed with the dossette services provided by this pharmacy!
The dossette trays are meticulously organized and clearly labeled, making it so much easier to manage my daily medications. The staff took the time to explain the process and ensured that everything was tailored to my schedule. This service has truly reduced my stress and improved my medication adherence. I highly recommend it to anyone looking for a reliable and convenient solution for their medication management.”
10 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Anwar as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Great service
Fantastic repeat prescription service. Very professional and done in timely manner.
11 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Magda as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Quick at delivering medicine
11 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Lily as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
RXlive Pharmacy is a lifesaver
RXlive Pharmacy is a lifesaver! I no longer have to wait in long queues at the pharmacy. Their online
prescription service is smooth and hassle-free.
12 februari 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Kaleem as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Quick response and nice customer…
Quick response and nice customer service.
1 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Law as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
I have been Using Rxlive for months…
I have been Using Rxlive for months now, and there services has always been top-notch. Fast delivery, great communication and Friendly staff.
Thanks RxLive.
6 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Gujjar as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
I can’t say enough good things about…
I can’t say enough good things about this pharmacy! They consistently provide exceptional service and genuinely care about their customers’ well-being. Recently, I had an emergency situation and called them for help — they went above and beyond by delivering my medications the very next day. Their prompt response and dedication truly amazed me. It’s clear they take people’s health seriously, and their commitment to excellent care makes them stand out. Highly recommend this pharmacy to anyone seeking reliable and compassionate service!
8 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Ali as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
An excellent online pharmacy providing…
An excellent online pharmacy providing exceptional service with a personal touch and impressive efficiency.
11 maart 2024
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Patel as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Reliable , efficient and free delivery
RXLive Pharmacy has always been my top choice. Since I started using their service for my repeat prescriptions, they have managed everything perfectly. I receive my medication at home every month on time, and the best part is that they don’t charge anything for delivery.
I genuinely believe RXLive is the best online pharmacy I have used. Their efficiency and reliability have made the whole process stress-free. After my great experience, I have even shifted my entire family to RXLive, and they have also been receiving the same excellent service. Highly recommended!
11 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Asad as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Great experience
Great experience, in the case I run short of medication they answer promptly and very quickly. They always make sure I get what I need to keep going with my medication without interruption.
I am so thankful, this is the first time I have such a helpful careful team at RXLive pharmacy.
Many thanks to all of you.
10 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mrs Delley as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Gone exceptionally DOWNHILL
Used them for over a year, they used to be great but gone down hill!
Recently when THEY didn’t communicate properly they then tried to make me think it was my fault, but in fact they didn’t read the messages properly. Made me think medication was on the way when it wasn’t. Leaving me 3 days without a drug I carry a warning card for as I can’t stop taking it. Suddenly I was getting rude responses which makes me think they have changed staff. Medication for a disease I didn’t ask for, is not a luxury, it’s a necessity for me unfortunately. I would rather not be a customer for any pharmacy at all, but that’s what we are.
Maybe now I should mention the time they sent me a full box of someone else’s medication? Complete with that persons date of birth and address etc.
Whoever the new staff are, they need sacking.
8 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
We're truly sorry to hear about your recent experience and understand how frustrating and concerning this must have been for you. Ensuring clear communication, timely medication deliveries, and patient safety are our top priorities, and we sincerely regret that we did not meet these standards in your case.
We take these matters very seriously, especially regarding prescription errors and customer service issues. If you're willing, we’d like to investigate this further to ensure it doesn’t happen again. Please reach out to our team at support@rxlive.co.uk so we can look into this as a priority.
We reached out to you via in-app live chat to resolve this issue and want to assure you that we are actively taking steps to train our new staff as we continue to grow. As a valued long-term patient, it truly saddens us that you feel this way. Your feedback is incredibly important to us, and we are committed to learning and improving. Our manager has already emailed you to address this matter promptly, and we sincerely hope you’ll give us the opportunity to make things right. You should never feel this way, and we deeply appreciate the trust you’ve placed in us over the years.
Your feedback is invaluable, and we appreciate you bringing this to our attention. We’re committed to making improvements and would like the opportunity to make things right.
Kind regards, RXLive Customer Support team
When I run short of medication they…
When I run short of medication they answer promptly and quickly and always make sure I get what I need to continue. I a pleased they are there
4 maart 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words Mr Bridges as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
All I can say is don't do it
All I can say is don't do it. Yes, you MIGHT get your prescription delivered for free, eventually, but likely to face many issues, frustration, have to chase them with phone calls and chat messages, medication going to the wrong address, partially filled medication leaving you with the problem of sorting it out, delayed responses on chat so you are forced to phone them, and rude responses from customer service that find a way to make it somehow YOUR fault for everything. For example, when they delivered only some of the medication in the prescription, they made it my fault for not telling them I needed the actual prescription (in full) sent to me? What? And not only that, nothing to tell me when and if they will fulfill it. Left hanging. Told I have to call my GP and ask for it to be sent again! What? And over chat telling me I should have somehow told them I actually need the full amount? What? Ridiculous.
And wait, let's see how they respond on here, let's see how they make all this my fault.
The website functionality is not what it should be.
So if you want frustration, anxiety, extra problems then they are the pharmacy for you.
Simply put, you cannot trust them to fill your prescription and deliver it to your address.
Update: 01 March 2025
1. 26 Feb script approved by my GP and sent in the morning to RXLive.
2. 27 Feb nothing shown in RXLive so I phoned and had to ask if you had it, and told you I needed it right away before travelling and if you didn't have it I'd go somewhere else. You said you had it and it would be sent next day.
3. 28 Feb it arrives with only 8 out of the 24 filled.
4. 28 Feb I call again to ask and you say you or I have to request it again from the GP.
5. 1 Mar another 8 out of 24 arrives. Still not the full prescription. Nothing in the system tells me any of this.
I now ask that you delete my account and remove my data. No response.
Guess you think I'll take down my review if you call me unreasonable and disrespectful. I won't.
28 februari 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
We understand your frustration and truly appreciate your feedback. However, we would like to clarify that your prescriptions were sent to us on the 26th and dispatched on the 27th at no cost to you as part of a partial order. Since you placed your order directly with your GP, we were only able to process it once we received the prescription on the 26th. As soon as we received it, we promptly dispatched it for next-day delivery.
Given these details, we believe this review may not accurately reflect the process and timeline of your order. However, we are more than happy to assist you if you experience any issues. Please don’t hesitate to contact our customer service team so we can work toward a resolution.
Thank you. After reviewing call recordings from yesterday, we found your behavior toward our team to be highly unreasonable and disrespectful. We prioritize the well-being of our staff, and as a result, we are proceeding with closing your account. Our free service is designed for those who value and appreciate it, and in this case, our team has strictly followed our procedures. Other services typically charge for deliveries, yet we have provided them to you free of charge within 12 hours of prescription approval.
We are happy with your point of view and will take it on board, your sole review will not prevent us from improving in the future or growing as one of the UK's leading online pharmacies.
If you need any further clarification or support, please let us know.
Kind regards,
RXLive Customer Support
Had repeated late prescriptions
Had repeated late prescriptions, running out of critical medication and left for days without on multiple occasions.
The website is dated and lacks on functionality. Upon multiple requests the support team have still not complied with my request to no longer manage my prescriptions. I was told to change the pharmacy, but the website does not offer that option. I have had to ask my surgery to change the pharmacy service used.
But that still wasn't enough, it has literally just requested a repeat that I don't need, because I have too many already because of this service, which has meant I've had to ring my surgery today and have it cancelled.
But I cannot see any information of the settings showing what triggered it, it just appears as an order and I can see the email request.
Then just to add to the annoyance, the mobile app does not support a 2 year old Google Pixel 7 device. Given the app is supposed to be a major selling point, not supporting relevant devices is terrible.
If you don't need prescriptions on time but want a free service for delivery, great, otherwise totally undependable and inexplicably terrible support.
I've now taken to emailing support to ask for my account to be deleted, let's see if they comply with my request.
UPDATE - 14/02/25 - Despite the comment from RXLive below, my account has still not been deleted. I've had to login and submit yet another request to have my account deleted.
11 februari 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration caused by your experience with our service, including prescription processing, system functionality, and app compatibility.
We can confirm that your account has now been closed as requested, and you will no longer receive any prescription requests or communications from us.
To clarify, our service relies on prescriptions issued by NHS GPs, and we can only dispense medication once a valid prescription is received. While we strive to deliver on time, any delays in receiving prescriptions from GP practices can sometimes impact this process.
We appreciate your feedback and will continue working to improve our service. If you need further confirmation or assistance, please don’t hesitate to get in touch.
Kind regards,
RXLive Patient Support
RXlive have been told numerous of times…
RXlive have been told numerous of times that I don’t want them dealing with my repeat prescription, as it’s not working out for me. I want to go back to my original pharmacy. But RXlive won’t listen and they nominate themselves and pushing in and taking my prescription off my original pharmacy. My pharmacy have spoken to them and since then RXlive have done it again . why won’t you listen when I say I want to cancel.
17 januari 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
We’re sorry to hear about your experience and understand how frustrating this situation must be for you. We take patient choice very seriously and would never want to cause any inconvenience.
We have removed you from our record and I can see your pharmacy has been with your new chemist since 15.01.25 we no longer handle your prescriptions.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Kind regards,
RXLive Patient Support
Shocking Service
Dealing with all the medication needed to keep my diabetes under control for the last 30 years. I was looking for a new way to smooth the process of the repeat prescriptions.
Reading the reviews online and RXLive Pharmacy home delivery seemed the answer. The set up process was straight forward and they were extremely fast in contacting my GP surgery and became my pharmacy with in 24 hours of me filling in my details online.
So fast in fact they intercepted a repeat prescription from myself to my GP for a sensor. Which got delivered 9 days later.
I wanted to test RXLives service before I was in a position where I needed insulin or other critical medication.
I Decided to test them with a box of needles. Every diabetic out there will have a few spare ones and a late or no show prescription wont hinder their health. I thought it only fare to contact RXLive and tell them this first prescription is a test of their competency.
After 1 week I phoned and chased. This is where they first showed their inability to hold themselves accountable and instantly started blaming my GP surgery for not signing the prescription. I asked have they prompted them in the last 7 days and if so cc me into the correspondence. They said they would but didn't. I picked up the vibe of a complete lack of self confidence from them and even asked if they wated me to prompt the surgery for them.
I really wanted them to be successful. Even though the online system was saying the needles were delivered to the house I still hadn't received them by the morning of day 10 from request.
I phoned again on day 10, this being a Friday morning. On this occasion I lied and said I was now desperate for my medication and as I can not dispense my insulin with out them. I was given reassurance I would get it Sat morning at the latest. Saturday came and went as did Sunday.
I Phoned RXLive again Monday morning and after explaining my situation they again avoided accountability and blamed the royal mail not working the weekend.
Absolutely Shocking Service.
The needles finally arrived lunchtime on day 13 from ordering online.
I am so glad I tested them before ordering insulin or other critical medication otherwise I would of ended up in hospital.
Now take a moment and read RXLives response to this review. I bet it will read its ever bodies else's fault apart from theirs. Every thing from first prescription glitzes to the post man getting a flat tyre.
AVOID THIS COMPANY.
3 februari 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for sharing your experience with us. We’re genuinely sorry that we didn’t meet your expectations during this trial period, especially when it comes to something as critical as your diabetes management. We completely understand how vital it is to have reliable access to medication, and it’s frustrating to know we fell short in this regard.
It seems there were some miscommunications along the way—especially with your GP and the delivery process—that ultimately impacted your experience. We also hear your concerns about accountability, and that’s certainly not the level of service we aim to provide. Rest assured, we’re actively reviewing our internal processes and communication with both patients and healthcare providers to make sure this doesn’t happen again.
We really appreciate you taking the time to share your feedback. It’s invaluable as we continue to improve our service. We’re committed to refining our delivery and prescription management so future patients don’t encounter the same issues.
Here’s a breakdown of your recent orders:
We received the needles on the 23rd and delivered them on the 28th.
The next order came in on the 28th and was delivered on the 1st.
This is a free service, and both of these deliveries were scheduled for next-day shipping. We’ve been operating for over 10 years and handle 50,000 prescriptions a month. While we take pride in being responsive to patient needs, we understand your frustration. Unlike traditional pharmacies that charge for delivery, RXLive was designed as a solution for those who can’t afford these extra costs.
I suggest you give us one more try to order your insulin can guarantee you will get it for the next day providing your GP supplies your prescriptions in a timely manner.
Again, we truly regret the inconvenience you experienced. If you’d like to discuss this further or have any other concerns, please don’t hesitate to reach out. We're here to help!
Kind regards,
RXLive Patient Support
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