Saber66 Reviews 15

Antwoord van Saber66

19 uur geleden

Hi Liam,

Thank you for taking the time to leave your review. We’re really sorry to hear about your experience and understand how frustrating delays and faults can be, especially when you’ve been looking forward to your order.

To provide some context, the delay with your order was due to the hardcase not being available at the time. We were actively attempting to source a replacement and there was some back-and-forth communication regarding the best way to resolve this, which unfortunately extended the delivery timeframe beyond what we would have liked.

We’re also very sorry to hear about the issues you’ve experienced with the lightsaber itself. This is certainly not the standard we aim to deliver. As your item is still under warranty, we would be more than happy to resolve this for you so you’re not left with something that’s only suitable for display which is the last thing we want.
Please reach out to our support team so we can get this sorted for you as quickly as possible. We genuinely appreciate your patience so far and would welcome the opportunity to put things right.

Kind regards,

The Saber 66 Team

Antwoord van Saber66

19 uur geleden

Hi David,

Thank you so much for your kind words, we really appreciate you taking the time to share your experience.

We’re glad we could help get things sorted quickly once the issue with Parcelforce came to light. While it’s always frustrating when a delivery goes missing, we aim to make the resolution process as smooth and stress-free as possible, so it’s great to hear that came across. You were a pleasure to deal with during the whole process.

It’s also fantastic to know you love the quality of the saber—that’s exactly what we strive for. Your support means a lot to us here at Saber 66, and we look forward to helping you again in the future.

Kind regards,
The Saber 66 Team

Antwoord van Saber66

19 uur geleden

Hi Lucas,

Thank you for your kind words, we really appreciate it.

We’re so pleased to hear that you found our customer support responsive and reassuring during the delivery period, it means a lot to the team. We know that waiting for an order can sometimes be a bit uncertain, so we always aim to keep communication clear and helpful throughout.

Thanks again for your support, and we hope you enjoy your saber!

Kind regards,
The Saber 66 Team

Antwoord van Saber66

19 uur geleden

Hi

Thank you for your detailed review, we really appreciate you taking the time to share your experience.

We’re glad to hear you’re happy with the Baylan Skoll hilt and that it’s earned a spot on display—it’s a fantastic piece. We also appreciate your understanding regarding the dispatch delay. We’re pleased our team was able to keep you informed and provide the level of service you expected. Your kind words have been passed on.

Thank you as well for highlighting the issue with the blade screw threads. While we’re glad it was a manageable fix on your end, this isn’t something we’d want customers to have to deal with. If you do experience any further issues, please don’t hesitate to reach out as we’ll always be happy to help.

It’s great to hear you’re already eyeing up another hilt—we look forward to helping you with your next order!

Kind regards,
The Saber 66 Team

Antwoord van Saber66

19 uur geleden

Hi Andrew,

Thank you for giving us a second chance,we’re really glad we could turn things around for you!

We appreciate your patience with the initial issue, and it’s great to hear our team was able to get everything resolved quickly and have your new order out to you without delay. That’s exactly the experience we aim to deliver.

The saber controls can definitely take a little getting used to, but once you’ve got the hang of them there’s a lot of fun to be had with all the features.

Thanks again for your support—it really does mean a lot. We look forward to seeing which saber catches your eye next!

Kind regards,
The Saber 66 Team

Antwoord van Saber66

18 uur geleden

Hi Iren,

Thank you for your review, and we’re really sorry for the frustration and lack of communication you experienced—this isn’t the level of service we aim to provide.
The delay with your order was due to our saber hard cases being out of stock, which unfortunately held things up longer than expected. That said, we completely understand how disappointing it must have been not to receive timely updates, especially after reaching out multiple times.

We’re pleased to confirm that your order has now been processed and will be with you shortly. We’re really glad we’ve been able to get this moving for you at last, and we truly appreciate your patience while we worked through the issue.

If you have any further questions or concerns once your saber arrives, please don’t hesitate to get in touch—we’re here to help.

Kind regards,
The Saber 66 Team

Antwoord van Saber66

18 uur geleden

Hi Daniel,

Thank you for taking the time to share your feedback. We’re sorry to hear how strongly you feel about your experience, and we’d like to address a number of the points raised to provide some clarity.

Firstly, throughout this process we received a high volume of emails and videos from you, all of which were carefully reviewed by multiple members of our team in order to get to the bottom of the issues raised. We spent a considerable amount of time responding in detail and doing our best to assist. However, many of your messages included accusations before we had the opportunity to fully investigate and reply. Despite this, we remained committed to working through the situation with you.
In terms of the shipping issues, we followed the same process we use for all orders. The delay and return of one of three items were due to Spanish customs holding the parcels, which is unfortunately outside of our control. The fact that two of the three items were successfully delivered, despite being packaged in the same way, indicates that the issue was not directly related to packaging. The remaining item was returned by customs and was not recalled or withheld by us, as this process is managed by the courier and customs authorities and we would have preferred the item that was sent back was sent forward as per the two that did.

Regarding the condition of the products, all items are supplied to us directly from the manufacturer and are new and boxed. The marks referenced appear consistent with damage caused during the tightening of retention screws after delivery. We do not sell threaded blades, and the video evidence provided shows that the hilt had been disassembled, exposing an internal threaded section. However, this is not where the blade is designed to be fitted, which is where the confusion arose. When we attempted to explain this, we were unfortunately met with accusations that we were being dishonest and didn’t know what we were talking about.

We would also like to clarify that we do not delete or block customer accounts—this is simply not something we do, so we are unsure why this was suggested.

Communication regarding staff availability was shared with you to ensure you were aware that your case would continue to be handled by a manager during that time, maintaining continuity of support. This was intended to be transparent and helpful. It’s disappointing that the only part of this context was not included in your review, as it does not reflect the level of care and attention given by the team.

We understand that this situation has been frustrating. However, we strongly refute the suggestion that your concerns were ignored. A significant amount of time and effort was dedicated by our team and management to reviewing your case and working towards a resolution for you.

Kind regards,
The Saber 66 Team

Antwoord van Saber66

18 uur geleden

Hi Leon,

Thank you for your great review!

We’re really glad to hear you found the website easy to use and that your order arrived quickly. Even better to know the Skywalker saber lived up to expectations—“mind blowing” is exactly what we like to hear!

We really appreciate your support and hope to see you back again soon.

Kind regards,
The Saber 66 Team

Antwoord van Saber66

18 uur geleden

Hi Michael,

Thank you for the fantastic review!

We’re really pleased to hear this has been your best experience with a saber seller—that’s exactly what we strive for. It’s great to know you were happy with both the pricing and the fast delivery.

We truly appreciate your support and hope to see you back again soon!

Kind regards,
The Saber 66 Team

Antwoord van Saber66

18 uur geleden

Hi Ali,

Thank you for taking the time to update your review—we really appreciate it.
We’re sorry that your experience initially didn’t meet expectations, particularly around communication and the delay in getting support. We always aim to respond promptly and ensure customers feel looked after throughout the process.

We’re glad we were able to step in and resolve things for you, and reach a fair outcome that addressed your concerns.

Your feedback is appreciated and helps us continue to improve both our service and internal processes.

Kind regards,
The Saber 66 Team

Antwoord van Saber66

18 uur geleden

Hi Sam,

Thank you for your great review!

We’re really pleased to hear that our team was able to help get everything sorted for you and answer your questions along the way. It’s always our aim to turn any hiccups into a smooth experience, so it’s great to know your order arrived so quickly afterwards.

We really appreciate your support and hope you enjoy your lightsaber!

Kind regards,
The Saber 66 Team

Antwoord van Saber66

18 uur geleden

Hi,

Thank you for your lovely review!

We’re really glad to hear you’re happy with your Fighter saber and that it arrived safely and well packaged. It’s great to know the quality met your expectations—that’s exactly what we aim for.

We really appreciate your support and hope you enjoy it!

Kind regards,
The Saber 66 Team

Antwoord van Saber66

18 uur geleden

Hi John,

Thank you for your review, and we’re sorry for the experience you’ve described.

We understand how frustrating delays and a lack of updates can be, and we regret that we did not meet expectations in terms of communication during this period. This is not the standard we aim to provide.

We’re glad we were able to resolve the matter with a full refund, but we do appreciate that this does not undo the inconvenience caused.

Thank you for your feedback, and we will use it to improve our processes moving forward.

Kind regards,
The Saber 66 Team

Antwoord van Saber66

18 uur geleden

Hi,

Thank you for your lovely review!

We’re really pleased to hear you had such a positive first experience with us and that your order arrived quickly and met your expectations. It means a lot that you’d recommend us, especially as your first review.

We really appreciate your support and hope you enjoy your saber!

Kind regards,
The Saber 66 Team