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Very professional and very nice people. They called me 2 days before coming to collect my parcel and again 1h before reaching. My parcel reached the destination in best condition possible I’m highly recommending this company Door to Door Sabytrans 5 🌟 service many thanks
Am ales această firmă fără să citesc recenzii în prealabil, însă experiența mea a fost extrem de dezamăgitoare. Am primit un email care menționa doar că cineva va lua legătura cu mine și că pachetul va fi colectat între vineri și sâmbătă, fără o oră exactă sau posibilitatea de a stabili un interval clar.
Consider că este inacceptabil să nu existe o comunicare mai bună, mai ales că oamenii nu pot sta acasă non-stop așteptând colectarea fara sa stiu un interval estimativ de timp. Mai mult, încercările mele de a contacta firma prin email și telefon au fost inutile, deoarece nu am primit niciun răspuns.
Din păcate, nu am reușit să trimit coletul și nici măcar nu am fost anunțat de o eventuală reprogramare. Nu obișnuiesc să fac plângeri, dar sper ca acest mesaj să fie util și pentru alți clienți. Vă recomand să îmbunătățiți serviciile oferite și comunicarea cu clienții, deoarece această experiență a fost foarte neprofesionistă.
Sper că Saby Trans va lua măsuri pentru a evita astfel de situații în viitor.
1 star for actually delivering the parcel - at some point.
However there was a lot of miscomunication; pick up day not as per agreed; I was told they operate under a different company.
Was charged more saying it is VAT … nrs don’t add up nor did I receive an invoice.
The actual delivery was 6 days after the promised date without any comunication. We could only hope for it to be delivered meanwhile waiting for it every day like jobless people!
No reply to phone, text or email. Eventually one of my calls got answered just to be shouted at because they are busy!
This was a great reminder why not to use any of these companies to just send a parcel as they are useless as they come!
They are so great and kind, i choose them for my parcels.
Am folosit compania in trecut si am fost foarte multumit !
I use them twice and i will never use them again. I had a Christmas package from Romania to London and the package was posted on Monday and i get it by next Monday, and the guy who delivered my package was very rude because i ask him to see the package weight. Never ever👎
I would not recommend them, unprofessional.
I send for the first time something to Ro and they didn’t receive everything something was missing and the bag was broken, i did try to contact them but nobody answered.
I sent a package with traditional Romanian items to my relatives in England for the Christmas holidays. The package has already arrived and is in very good condition
Thanks
Recomand din tot sufletul !!! Sunteți o echipă de super profesioniști !!! Seriozitate și profesionalism !!! Cei mai buni din domeniu !!! Felicitări !!!
Carmen Niculae
Super multumit de aceasta companie . Au tracking si este foarte usor de accesat .
I sent a parcel from UK to Romania & the package arrived in good state. No issues whatsoever, highly recommended!
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