Great customer service so far. Darren Robertson Has helped me book and make arrangements. Available via text daily, which I love. I will update this after my trip. The customer service has been stella... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I cannot praise Safari.com enough. We have been very difficult clients as our trip was planned more than two years ago and it had to be replanned several times due to serious health issues. No complai... Toon meer
Bedrijf heeft geantwoord
We haven’t travelled yet but so far the process has been seamless and very personalised. They’ve helped with some requests re allergies and just generally been super responsive.
Bedrijf heeft geantwoord
I am beyond content with my experience with Leigh-Ann Croeser! From the very first email to the last she was always so helpful in planning our anniversary vacation to Tanzania. I asked an abundant of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Why can't the experience of a lifetime be effortless to plan? At Safari.com, we handle every detail to ensure your journey is seamless and memorable. Share your details and an expert will reach out to assist you.
Full Service At No Additional Cost and Best Price Guarantee
Africa's Leading Safari Company 2024 & 2025. One dedicated specialist, complimentary travel insurance, and no markup on lodge rates.
Winner of Africa's Leading Safari Company at the World Travel Awards in 2024 and 2025, SAFARI.COM has been trusted by over 59,000 travellers since 2006.
Here's why:
Your own dedicated safari specialist stays with you from your very first enquiry through to your return home. One point of contact who knows your trip inside out, before, during, and after your safari.
You pay the same rates as booking directly with the lodges. We earn our income from commissions paid to us by our suppliers, which means our expert advice and fully tailor-made itineraries cost you nothing extra. Should you find a better like-for-like rate, we will match it.
Every new booking includes complimentary travel insurance with up to $5,000 in cancellation cover and $2 million in medical protection.
Our service covers everything: accommodation, flights, transfers, car hire, activities and any extras.
Contactgegevens
Watershed, 17 Dock Road, Victoria & Alfred Waterfront, Cape Town, 8002, Cape Town, Zuid-Afrika
- +1 888 SAFARIS
- helpmeplan@safari.com
- safari.com
4,9
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
You really only find out about good service when something goes wrong!
After an initial glitch in not receiving an email following an enquiry (might have been my end!!), once I was connected with Shann it was very good service. She offered many options and was very attentive and polite. We had a few issues arranging payment with my credit card caused by my bank but Shann patiently offered help and options until it all went through. Very happy with the service.
16 april 2026
Antwoord van SAFARI.COM
Hi David, thanks for the lovely feedback, and I’m glad we got everything sorted after that initial email hiccup and the payment challenges. I’m really pleased I could help with options and keep things moving smoothly. You have some special time ahead at Victoria Falls, and I think you’ll love the sunset cruise on the Zambezi.
Shann
SAFARI.COM
Amazing customer service.
Amazing customer service.
Prompt response and worked hard to accommodate our schedule.
16 april 2026
Review zonder uitnodiging
Antwoord van SAFARI.COM
Hi Indra, thank you for the lovely feedback, we are so pleased we could work around your schedule and make the planning feel easy. You have a fantastic safari ahead in the Garden Route area.
The SAFARI.COM Team
Great customer service
Great customer service so far. Darren Robertson Has helped me book and make arrangements. Available via text daily, which I love. I will update this after my trip. The customer service has been stellar.
16 april 2026
Review zonder uitnodiging
Antwoord van SAFARI.COM
Hi Kathleen, thank you for the lovely feedback. I’m so pleased I’ve been able to help with your plans and be on hand by text whenever you need. I can’t wait for you to experience your African safari adventure.
Darren, SAFARI.COM
Very smooth booking experience
Very smooth booking experience - Can't wait for it!
15 april 2026
Review zonder uitnodiging
Antwoord van SAFARI.COM
Hi Amit, thanks for your lovely review, I’m glad the booking process felt so smooth. You have an exciting safari ahead at Sanbona, and those twice-daily game drives are a real highlight.
The SAFARI.COM Team
Highest recommendation for Safari.com
I cannot praise Safari.com enough. We have been very difficult clients as our trip was planned more than two years ago and it had to be replanned several times due to serious health issues. No complaint ever from Sara who always was the kindiest person and never got tired to reply to all our questions and needs. She was extremely quick in answering the >100 mails we exchanged, even outside of business hours and working days. Sometimes it just took minutes to get a reply. Just incredible. More: the pricing policy of Safari.com seems very fair to me, the total balance more than matched my expectations. I am sure I wouldn't have gotten this rate with a German tour provider. Our trip only starts next week but already now it is clear for me that I would do it again with Safari.com. 100 % recommendation.
14 april 2026
Review zonder uitnodiging
Antwoord van SAFARI.COM
Hi Stefan, thank you for the wonderful review and for your patience through all the replanning. I’m really glad I could be there for you and help make everything feel clear and manageable, and I appreciate your trust in our pricing and advice. With your trip coming up soon, I think you’ll really enjoy easing into Namibia with some relaxed time in Windhoek before the safari adventure continues.
Sara
SAFARI.COM
Keith was very helpful and fast and…
Keith was very helpful and fast and attentive with each response.
14 april 2026
Review zonder uitnodiging
Antwoord van SAFARI.COM
Stephen, thank you for your kind words. I’m really glad I could be helpful and quick to respond, and I’m excited for you to experience your African safari adventure and all the wildlife moments it brings.
Keith, SAFARI.COM
Great response times
Great response times. They listened and got me exactly what I wanted in my budget
14 april 2026
Antwoord van SAFARI.COM
Hi John, thanks for your lovely feedback. We are really pleased we could listen carefully and shape a safari that fits what you wanted within your budget. You’ve got an exciting stay ahead in the Kruger area, with classic game drives and plenty of time to soak up the bush.
The SAFARI.COM Team
Looking forward to our dream trip to Africa!
We are still in the planning stage. Pascal JOhn came highly recommended . He has been extremely patient and informative about our options. We are looking forward to starting our dream trip to Africa!
13 april 2026
Review zonder uitnodiging
Antwoord van SAFARI.COM
Simone, thank you for your lovely review, I’m so pleased I could help you explore the options and shape your dream African safari adventure. The planning stage is often the most exciting, and I can’t wait for you to start experiencing it all for real. If you snap any great photos out there, I’d love to see them and share a few on our socials if you’re happy for us to do so.
Pascal John
SAFARI.COM
Safari.com have made things so easy
Safari.com have made things so easy - love the WhatsApp business chat!
14 april 2026
Review zonder uitnodiging
Antwoord van SAFARI.COM
Hi Laura, thanks for your kind words, we are so glad the WhatsApp Business chat has made the planning feel easy! We are really excited for you as your African safari adventure comes together.
The SAFARI.COM Team
We haven’t travelled yet but so far the…
We haven’t travelled yet but so far the process has been seamless and very personalised. They’ve helped with some requests re allergies and just generally been super responsive.
25 september 2025
Review zonder uitnodiging
Antwoord van SAFARI.COM
Thank you for the kind words, we are really pleased the planning has felt seamless and personalised and that we could help with your allergy requests. We’re excited for you to experience your upcoming African safari adventure.
The SAFARI.COM Team
Antwoord van SAFARI.COM
Hi Rebecca, thanks for your lovely review and we are glad our responses to your questions have been quick and helpful. We can’t wait for you to experience your African safari adventure and all the unforgettable wildlife moments it brings.
The SAFARI.COM Team
Antwoord van SAFARI.COM
Hi Zhao Chen, thanks for taking the time to leave this review. We are glad our team could provide responsive, timely help as you get ready for your trip to the Kruger area, and we hope you’re especially looking forward to those early morning and sunset game drives in the bush. If you capture any great photos out there, please send them our way, we’d love to see them and may share them on our socials.
The SAFARI.COM Team
Lynn at Safari.com Made planning fun
The team at Safari.com were so great to work with. I worked with Lynn and had a Ton of questions. She was so friendly and helpful and super responsive. I can't wait for this amazing trip and Safari.com played a huge part.
11 april 2026
Review zonder uitnodiging
Antwoord van SAFARI.COM
Samantha, thank you so much for your kind words. I’m really glad I could help answer all your questions and make the planning feel easy and fun as you get ready for your Sabi Sands and Victoria Falls safari adventure.
Lynn, SAFARI.COM
Great service
7 april 2026
Antwoord van SAFARI.COM
Hi David, thank you for the kind words and for booking with Safari.com! We’re so pleased the planning has been smooth so far, and we can’t wait for you to experience Cape Town and Sabi Sabi Bush Lodge.
The SAFARI.COM Team
Sabi sabi bush lodge
I loved my experience with Jolene. She helped me choose the right safari and was easy to contact.mar
10 april 2026
Review zonder uitnodiging
Antwoord van SAFARI.COM
Marianne, I’m so glad I could help you choose the right safari and that it’s been easy to reach me. The Sabi Sands is incredible, and I can’t wait for you to experience those early-morning game drives when the bush is just waking up. If you snap any great photos out there, I’d love to see them.
Jolene, SAFARI.COM
The best part so far is the agent Dolan…
The best part so far is the agent Dolan Sequera.
10 april 2026
Antwoord van SAFARI.COM
Thank you for your kind words, and I’m really pleased I’ve been able to help so far. I’m excited for you to experience your upcoming African safari adventure at Sabi Sabi Selati Camp.
Dolan Sequera
SAFARI.COM
Brilliant service from Karolina
Karolina was fantastically helpful when we were booking our safari trip in South Africa. I couldn't recommend the customer service highly enough
7 april 2026
Review zonder uitnodiging
Antwoord van SAFARI.COM
Hi Oliver, thank you for the kind words, I’m so pleased I could help with your South African safari booking. There is so much to look forward to at Nambu Camp.
Karolina, SAFARI.COM
Darren Robertson did a great job…very pleased with his assistance.
Darren Robertson did a great job…. Everything has gone smoothly so far…
6 april 2026
Antwoord van SAFARI.COM
Hi Lester, I’m so pleased to hear everything has gone smoothly so far and that I’ve been able to help. Your safari adventure is getting closer, and I can’t wait for you to soak up those unforgettable game drives out in the bush! If you snap any great photos on the trip, I’d love to see them, and we may even share a few on our socials.
Darren Robertson
SAFARI.COM
Just arrived
We have just arrived so are still adjusting to the travel.
6 april 2026
Review zonder uitnodiging
Jolene Walsh was so helpful.
6 maart 2026
Review zonder uitnodiging
Antwoord van SAFARI.COM
Sue, thank you for your kind words. I’m so pleased I could help with your upcoming safari adventure at Mohlabetsi Safari Lodge and Imbali Safari Lodge. I can’t wait for you to experience those early morning game drives out in the bush.
Jolene Walsh
SAFARI.COM
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.