Safely Reviews 11

As a property owner and having this insurance forced on me by a property manager it's a completely useless and expensive insurance. You will get maybe 2% back of what you spend on it. And if you do file a claim for something like a sofa they won't replace it but only "repair it" and they won't pay for damage outside the home. I didn't have many issues without this insurance. I'd rather just pay out of pocket for a dirty towel than spend thousands on this crappy insurance each year. This is true garbage insurance for an owner. Property managers get kick backs and get to be lazy in filing with Airbnb for damages so it's good for them. Property managers and safely profit on the backs of the owners by gas lighting that the "guest pay for it" WRONG the owner pays by getting lower nightly rates and thousand less in their pockets at the end of every year.

This company failed to fulfill their promise and lost my trust. We had a major repair thanks to the guests clogging our sewage system and Safely is "skillfully" avoiding to make a decision for the last 3 months not answering my emails or calls. Do they help my small business? No.
I calculated by the amount of money they take from me monthly that I do not get even 1/25 part of it in return and especially with the "not covering this and that"...
Such a waste of time and money. We just decided to fire them.

We submitted our first claim for a table top and handyman services to fix. Both were paid completely in full and did not involve our guests at all. So far, I am extremely satisfied. The only thing I wish they would allow is to have access to their services without a PMS, other than that everything is perfect.

Also, Denise was very helpful to me and even called and emailed me several times when I dropped the ball on responding. Very impressive and appreciated.

They are lying people don’t believe them!

As a host, Safely has been a game-changer for both my business and my peace of mind! Their guest coverage allows me to offer a stress-free vacation experience without worrying about minor accidental damages. The guest screening process enhances the overall experience while giving me confidence in who’s staying at my property. Filing claims is quick and hassle-free, and the Safely team is fantastic—creative problem-solvers who make insurance surprisingly simple.

The best short term rental accidental damage insurance on the marketplace. Look no further!

Gather Vacations has been proudly partnered with Safely for several years, and our entire team greatly appreciates their dedication to exceptional service, openness to customer feedback, and commitment to continuous improvement. The claims process with Safely is seamless and efficient, which contributes to a positive guest experience and high owner satisfaction.

Our agents who facilitate claims often highlight the user-friendly portal, making the process intuitive and straightforward. Safely excels in communication throughout the approval process, with their team consistently providing timely and professional support when needed.

Safely is a fantastic partner, and we truly enjoy working with them. We highly recommend their service!

Safely has truly been a game-changer in the short-term rental industry! We deeply appreciate the protection it provides for our owners, ensuring their properties are covered against guest damage. Their customer support is absolutely top-notch!

Safely is an absolutely necessity for anybody that owns a vacation rental home. As a short term vacation home owner since 2014, with a portfolio of 8 properties, Safely's damage insurance is far more valuable to vacation home owners than anything that is out there. Even though we are covered through Airbnb and Vrbo damage policies, they are difficult to deal with when filing a damage claim. Safely on the other hand, is very owner friendly. Highly recommended!

Safely is not built for serious furnished rental businesses.

If you can afford to wait more than 3-5 days for screening results then this company's offerings are suitable.

We were told some screeners can take weeks to come back. This is AFTER you've already charged your guest money. If they cancel you're on the hook for the processing fees from the card provider.

I will most likely update this review to be less crucial after Safely gives us explanation on why we are not receiving the output in service they advertise.

I filled out the contact form for Safely through Lodgify since they partner, and Safely was listed in Lodgify's marketplace. After filling out the form twice and not hearing back, I called. I was told someone would call me back. A week later, I hadn't heard back, so I called again. I was again told a salesperson wasn't available, and they'd call me back. This has been the only hold-up with completing my rental website. Since I've waited two weeks, I'm moving on. Either this company doesn't exist, or they aren't taking new customers.