saltmafiagear.com Reviews 

Their sizing chart is incorrect. I measured my head and ordered the corresponding size. It does not fit. It’s way too small, for like a little kid or something. They will not exchange for correct size because it was on sale. The problem with that is most of their inventory is always on sale when you go to their website. So it’s basically a scam. I’ll be contacting the state Attorney General and consumer protection, and I would advise you to do the same so maybe this company will do better.

First time ordering with them and I ordered a final sale item, by my mistake I ordered too big. They were so quick to respond and ready to make my order right even though they didn’t have to. By far one of the best customer service experiences I’ve ever had super polite and friendly. I’ll definitely be a continued customer!!

I am on the water every day fishing hard commercially. I love my salt, mafia hat. It’s comfortable to wear easy to clean and super stylish. I enjoy the awesome color selection and wide variety of hat wear that is offered great company that stands by its product!

Tight Lines,

Capt. Chris

Excellent customer service! I realized after placing my order that I accidentally selected the wrong size for my hat. I emailed them asking if they could change it before it shipped, and they fixed my order with no problem. They responded quickly, were very accommodating, and saved me the hassle of returning and reordering. I really appreciate the great service and will definitely order from them again!

⭐⭐⭐⭐⭐

I had an outstanding experience with Salt Mafia’s customer service.

I purchased six hats during their 4th of July Buy One, Get One 50% Off sale. Before ordering, I noticed they also offer a 20% discount through GovX, so I reached out because my GovX code wasn’t working with the sale.

They responded to my email in less than 20 minutes and explained that the GovX discount couldn’t be combined with the 4th of July promotion, which I completely understood. What impressed me was what happened next. Within minutes, they offered to refund me 15% of my order if I sent them my order number. I placed the order, replied with my order number, and they processed the refund almost immediately.

It’s rare to find a company that’s this responsive and willing to take care of its customers. Their communication was fast, professional, and genuinely helpful from start to finish.

Based on this experience, I would absolutely do business with Salt Mafia again and wouldn’t hesitate to recommend them to anyone looking for a company that stands behind great customer service.

Great customer service!

Had a slight issue with my order, the rep responded quickly and professionally! Had my issue resolved in no time! Thanks so much!

22 days since receiving my return, no refund. Instagram acct says to email, but no one responds to emails. Horrible customer service, and will be reporting to BBB. You cannot charge for return, refuse to refund while receiving your product back and reselling.

Returned an item and never received a refund. I had to dispute the charge through my bank.

Worst customer service. You know a company is terrible when they refuse to have a phone number online for you to reach out to. Salt Mafia received our return 2 weeks ago and we still haven't gotten our refund and they never answer their emails!

If you live outside of the US you have to pay for any returns and restocking fee. Does not say it in their terms anywhere. This company is scum and their hats fit terribly.

Ordered a hat and it sat in “shipping label created awaiting product” for 3 weeks. I reached out about an update or possibly canceling the order. Received an email that my order was cancelled with no explanation, I’m receiving a full refund but terrible customer service. I really wanted to try their product. Looks like I’ll stick Branded Bill and Melin!

Ordered 4 hats on November 29th. Still have not received them. I asked for a refund. They said no and they would send out a return label. That i could get a refund after I send the hats back. That was 10 days ago. Still no hats, still no label. And now they aren't answering and emails. I will be filli.g out a new review every day until full refund. Also contacting better business bureau Monday morning. Absolute horrible customer service, horrible business

Black Friday ordered four hats. They never came, so USPS tracking said was in pre shipment never received. I called the company multiple times and no answer with mailbox full. I emailed the company multiple times and they replied stating it was still on its way, but you can see it was not. I asked to resend or refund after getting no where and they ghosted me.

My experience with Salt Mafia has been excellent.

The gear is awesome, I first ordered a 6-curved hat. The flex hats are amazing for Florida heat. The 6-curved has a bit of a low-crown that I am not a fan of how it looks (like a golfer hat), rather than a casual/baseball hat. I also had ordered it as a M/L which was a little tight for my liking. I typically wear fitted 7 3/8 which can also be a bit tight but I think my head size is right in a weird spot where it's hard to get a perfect fit.

The 2nd order I snagged 2 regular curved L/XL and they are perfect crown height but just a tiny bit loose. Still look and feel great, and hoping they might tighten up a little bit over time. I'd prefer loose to tight though as wearing tighter hats for long periods gives me headaches.

The second order (black friday deals, awesome prices!) that I just received I had also decided to try some shorts and glasses, and as expected they are both awesome! They both look and feel great, awesome quality material, super comfortable. Now my favorite shorts, hats and glasses. We'll see how they hold up to time.

I made a 3rd order again on Black Friday deals that is still in the mail and but I picked up a few shirts and a 2nd pair of glasses. Excited to see what the shirts are like, but I'm betting I'll love them.

In terms of customer service, I had 2 issues that were my fault and they were quick to respond and resolve. The 3rd order that I had made I accidentally shipped to an old address, I emailed and they quickly fixed the address and got back to me. The second time I thought I had been over charged but within a minute after sending the email I realized I had accidentally ordered 2 shirts instead of one and replied again that it was my fault and I'd just give the 2nd as a gift, again they were quick to respond and even though there was no real issue at hand. Kind, very down to earth responses.

I see a lot of negative reviews on here that I simply cannot relate with, keep up the good work Salt Mafia and thank you!

- Don

Purchased a hat from the Shark Patch Hat Collection. Just love it. Wore it on the fishing boat I go out of in Montauk.
Got so many compliments. Some buddy’s of mine ordered a few different hats already. It’s so convenient to order from SaltMafia. Any questions I have I reach out to their customer service making it so much easier for me.
Also my day was amazing with that new Element Bag they came out with,
All my essentials fit into one bag. I was set for the day. Thumbs up to this company. So awesome for myself and my fishing buddies. Thank you !!👍🏼

I recently ordered a hat and a few new shirts from Salt mafia, and I am seriously impressed. The quality of their hats and shirts is next level, I have been ordering from them for about 3 years now and everything I have bought is still in amazing condition. I love how many color options they offer for each item on the website, their hats hold up great after long days in the sun, shipping was quick and everything arrived exactly as expected! Definitely one of my favorite brands!

What an actual terrible experience I’ve had with Salt Mafia. I was unsure about size and unfortunately guessed wrong. Instead of processing a return in exchange for the bigger size I had to place a new order and then return the first. The new order took much longer to be delivered than the first hat. After I received the larger size I requested a return label for the first hat and they sent it. So far not too bad. Well it took them over a month to issue me a PARTIAL REFUND. Their idiotic excuse is they are refunding me the difference minus shipping except that’s not true and I’m not sure how they do not understand this. The hat was $49 plus shipping and then they tax the total with shipping. Yes they are charging tax on shipping. Somehow their math equates to a $46.71 refund. Thats less than the cost of the hat! Stay away from this shady company.
Their BS response:
We take every order seriously and work 24/7 to make sure our customers are taken care of — which is why we’re proud to have thousands of 5-star reviews across our site and the web.
In this case, the return and refund were processed exactly as outlined in our policy. We do not offer free shipping or free exchanges, but we always provide easy return labels and quick resolutions when policies are followed.
We understand mistakes in sizing can happen and always try to make the process simple and fair. It’s unfortunate when someone chooses to misrepresent that experience, but our customer support history speaks for itself.
My reply:
I will reply here since I cannot reply to your mischaracterization of me and my review.

"thousands of 5-star reviews" - You could have had another one if you hadn't chosen to rip me off and then somehow completely not see how you did so. The Hat was $49. You have only refunded me a portion of that. Tax and shipping are on top of that and separate. You understand $46 is less than $49, correct?

"the return and refund were processed exactly as outlined in our policy" - Please point me to your policy that illustrates where you do not provide a full refund of the item amount. The Hat was $49. You have only refunded me a portion of that. Tax and shipping are on top of that and separate. You understand $46 is less than $49, correct?

"We do not offer free shipping or free exchanges" - No one has asked for that. Perhaps try reading and looking with your eyes at what you actually did. The Hat was $49. You have only refunded me a portion of that. Tax and shipping are on top of that and separate. You understand $46 is less than $49, correct?

"It’s unfortunate when someone chooses to misrepresent that experience" - I have in no way misrepresented anything. LOOK AT THE RECEIPT! What is unfortunate is that you are completely incompetent and cannot understand that you have not fully refunded the $49 for the hat I sent back or you are intentionally ripping me off by not providing a full refund for the hat I sent back. I've given you several opportunities to look at the facts and make a correction. You have chosen to instead, rip me off, and lose a customer for life. I hope the $3 was worth it. One more time, in case you still don't get it; the Hat was $49. You have only refunded me a portion of that. Tax and shipping are on top of that and separate. You understand $46 is less than $49, correct?

It doesn't matter what products you have or how good they are if you are blatantly ripping people off.

I’ve been wearing and ordering salt mafia for years now, quality is spot on, shipping and receiving is awesome as well. I will continue to purchase salt mafia!!

Horrible customer service. I received a hat with stain damage and it took multiple follow ups just to get acknowledged and the corresponds was subpar when I actually received a response. Never owed up to the damage and refused to reimburse shipping costs even though its their fault. Took 3 months to actual get a refund. Stay away.