Thought i’d take a risk & buy online (dont buy edibles online 😬) well it was a risk worth taking. beautiful dark chocolates. Taste amazing and the presentation is stunning. My wife & daughter loved t... Toon meer
Bedrijf heeft geantwoord
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My parents are looking for an alternative to Hotel Chocolat since their announcement they were being bought up by Mars. So I bought a selection box to start the hunt for an alternative provider and th... Toon meer
Bedrijf heeft geantwoord
Nice chocolates, would love to see more options available to buy online in the future as they have more variety available at their shop. We received our delivery after a few days of ordering
Bedrijf heeft geantwoord
Have ordered from Sam Joseph a few times now and always been very pleased with the service and the chocolates. The milk chocolate honeycomb is one of my favourites! I also love to call in on them in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
You can find us at Market house in Altrincham. We make and bake everything on site daily, our kitchen is open planed so you can see us making all our products when visiting the shop. You can buy online and have your order delivered to you or choose to pick up from our Altrincham shop. Started in 2014, Market house is the beating heart of Altrincham and is where we set up shop for the first time. Selling all things Chocolate including Truffles and Bars, along with some other sweet treats too like Ice Creams, Macarons, Tarts and Desserts.
Contactgegevens
Verenigd Koninkrijk
- samjosephchocolates.co.uk
Good but not great
I enjoyed the raspberry ripple bars i got the chocolate had a good snap and depth of flavour the raspberry compote was good everything was balanced but I was left feeling a little underwhelmed for the price as well I was disappointed
3 februari 2025
Antwoord van Sam Joseph chocolates
Thank you for your honest feedback. We're glad you enjoyed the raspberry ripple bars, particularly the chocolate and our homemade raspberry pâte de fruit.
We understand your disappointment and that you felt underwhelmed. We strive for excellence in every product and are sorry we didn't fully meet your expectations. We appreciate your feedback on the price and will consider it.
We value your opinion and hope you'll consider trying other items in our range in the future.
Excellent as always
As always the customer experience was excellent with easy ordering and quick delivery.
I ordered the new Sticky Toffee Pudding bars but although really nice it was too rich for me. My favourite are the Chocolate Honeycomb all 3 flavours!
29 januari 2025
Antwoord van Sam Joseph chocolates
Thank you for your continued support and for sharing your feedback! We're glad you had another great experience with our ordering and delivery. We appreciate your honest thoughts on the Sticky Toffee Pudding bar – we'll keep that in mind as we develop new flavours. We're delighted to hear you love the Chocolate Honeycomb!
Taste great but not worth the money
Taste great but not worth the money. Thought I was going to receive a 24 chocolate box but it was smaller than expected
11 februari 2025
Antwoord van Sam Joseph chocolates
We appreciate your honest review. We're always striving to provide clear information about our products. We'll review the product description on our website to ensure the size and contents of the truffle box are clearly stated. We value your feedback and want all our customers to be satisfied with their purchases. Please feel free to contact us directly if you have any further concerns.
Antwoord van Sam Joseph chocolates
Thank you! We're so glad you enjoyed our chocolate.
Fabulous chocolate
Easy to use website.
Fast delivery. Nicely packaged.
Chocolate was fabulous
28 januari 2025
Antwoord van Sam Joseph chocolates
We're thrilled you loved the chocolate! It's wonderful to hear that you found our website easy to use and that your order arrived quickly and in perfect condition. Thanks for the great review!
Antwoord van Sam Joseph chocolates
Thank you for your kind words! We're thrilled to hear that you and your wife enjoyed the chocolates and that your order arrived quickly.
Lovely chocolate
Lovely chocolate. Very well packaged and delivered on time. Well done on all accounts.
15 december 2024
Antwoord van Sam Joseph chocolates
Thank you so much for your kind words about our chocolate! We're thrilled to hear that you enjoyed it and that the packaging and delivery were up to par. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated. Please let us know if there's anything else we can do to make your experience even better.
Purchased Xmas gifts for my family
Purchased Xmas gifts for my family, they were delivered very quickly. The website is well organised and easy to use. But of course it's the chocolate which is amazingly good. Thank you
6 december 2024
Antwoord van Sam Joseph chocolates
We're delighted to hear you and your family enjoyed our chocolate! Thank you for choosing us for your Christmas gifts. We're also glad you found our website easy to use and that the delivery was quick. It means a lot to us that you appreciate the quality of our chocolate. We appreciate your feedback and hope to see you again soon!
The chocolates I ordered were fabulous!
The chocolates I ordered were fabulous!
Will definitely buy more
6 december 2024
Antwoord van Sam Joseph chocolates
That's wonderful to hear! Thank you so much for your feedback. We're thrilled you enjoyed our chocolates and look forward to your next order!
Super service. Have not tried the chocolate yet as…
Have not tried the chocolate yet as it’s a Christmas gift, but for courtesy and service the in my opinion the company cannot be faulted.
5 december 2024
Antwoord van Sam Joseph chocolates
Thank you so much for your kind words about our service! We're so glad you were happy with your experience. We hope the recipient enjoys the chocolate as much as you enjoyed the service! We appreciate your feedback and hope you'll consider us again in the future.
In spite of two emails you sent the…
In spite of two emails you sent the chocs to me. They were a gift for someone else. Now I will have to parcel them up and post them.
I am disabled so this is a damn nuisance costing me a return taxi plus waiting time and of course the cost of the chocs.
2 december 2024
Antwoord van Sam Joseph chocolates
We understand your frustration regarding the delivery of the chocolates and sincerely apologize for the inconvenience this has caused you. We've checked our records and can confirm that the order was shipped to the address provided at the time of purchase. Unfortunately, the address on the order was incorrect, which resulted in the chocolates being delivered to you instead of the intended recipient.
We appreciate this is a difficult situation, especially with the added effort required to forward the gift. We want to help clarify what happened. We’ve searched our system thoroughly but haven’t been able to locate the emails you mentioned regarding a change of address. Could you please let us know the email address you used to send the message? This will help us investigate further and understand where the communication breakdown occurred.
While we fulfilled the order based on the information provided at checkout, we understand this doesn't resolve the issue for you. We always encourage customers to double-check their delivery details before finalizing their orders, and we’re sorry this has resulted in such a hassle. We appreciate your understanding and we'll do our best to assist you in any way we can within our capabilities.
These chocolates are delicious!
I am a return customer. I always purchase as special treats and these chocolates are delicious!
22 november 2024
Antwoord van Sam Joseph chocolates
Thank you so much for your continued support! We're thrilled to hear you enjoy our chocolates as a special treat and that you find them delicious. We truly appreciate your repeat business!
Antwoord van Sam Joseph chocolates
Thank you so much for your positive review! We're delighted you find our chocolate to be of high quality.
You mentioned that prices have increased significantly this year to maintain that quality, and we completely understand your feelings. Maintaining high-quality ingredients and production processes is crucial for us, and this directly affects our costs. We strive to find a balance between providing excellent products and reasonable prices.
Amazing chocolates
Amazing chocolates! So yummy with some really interesting flavour combinations ✨
14 november 2024
Antwoord van Sam Joseph chocolates
That's wonderful to hear! Thank you so much for your kind words. We're thrilled you enjoyed our chocolates and appreciate you highlighting the interesting flavor combinations. We put a lot of thought into creating unique and delicious experiences, so it's great to know you appreciate them.
Exemplary customer service
An issue that was dealt with expediently, fairly and in a friendly manner. So overall, exemplary customer service and after sales care. Thank you.
17 oktober 2024
Antwoord van Sam Joseph chocolates
We're so glad to hear we were able to resolve the issue for you in a timely, fair, and friendly manner. Thank you for your kind words about our customer service and after-sales care. We truly appreciate your feedback!
Lovely chocolate
Lovely chocolate, especially liked the popcorn cluster. Items received quickly. Would buy again.
My only flaw is that the packaging seemed very excessive and lead to a bit of waste
29 september 2024
Antwoord van Sam Joseph chocolates
Thank you so much for your feedback! We're delighted you enjoyed our chocolate, especially the popcorn cluster, and that your order arrived quickly. We appreciate your intention to buy again.
We also appreciate your feedback regarding the packaging. We are constantly striving to balance protecting our delicate chocolates during transit with minimizing our environmental impact. We understand your concern about excessive packaging and are actively working to find more sustainable solutions that still ensure the quality of our products upon arrival. We'll take your comments into consideration as we continue to improve our packaging.
Lovely choccy and great service
Lovely choccy and great service will come back again
2 september 2024
Review zonder uitnodiging
Antwoord van Sam Joseph chocolates
That's fantastic to hear! Thank you for your kind words about our chocolate and service. We look forward to welcoming you back again soon!
Delish
The fudge chocolate was my favourite. The box that the chocolates were in is super classy
28 juli 2024
Antwoord van Sam Joseph chocolates
We're so glad you enjoyed our chocolates, especially the fudge chocolate! And we're delighted you appreciate the presentation of our boxes. Thank you for your feedback!
Prompt service and delicious chocolate
Prompt service and delicious chocolate. The dark was better for my taste as it offset the sweet centres (popcorn, fudge), perfectly. The Black Forest bar was historically good!
23 juli 2024
Antwoord van Sam Joseph chocolates
Thank you so much for your wonderful feedback! We're thrilled you enjoyed our chocolates and found the dark chocolate a perfect complement to the sweet centers like popcorn and fudge. We're especially pleased to hear you enjoyed the Black Forest bar so much – we're very proud of that one! We appreciate you taking the time to share your experience.
Antwoord van Sam Joseph chocolates
Thank you for the great feedback! We're so glad you enjoyed our chocolate and that it arrived quickly.
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