I was given a gift along with a gift receipt. The gift was lovely but not for me unfortunately, it was some UGG boots. I don’t wear jeans so thought I would return the gift and change it for somethin... Toon meer
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Super fast delivery , opened & was very impressed, until 4 hours later one was coming away at front I asked for a retuns label & was asked if I had worn them, which they are for !! , & then heard not... Toon meer
Superb service from Sandersons on this, ordered Birkenstocks on Thursday 26th June and they arrived in time for when they were needed today. The parcel was incredibly well wrapped and protected, the c... Toon meer
Sandersons were brilliant and I was sceptical after the reviews I read. I ordered a coat online and it arrived the next day, beautifully wrapped. Sadly it didn’t fit, so I returned it and received a p... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Sandersons Boutique Department Store was first established in 2016 in the heart of Stocksbridge, Sheffield. Later establishing two further stores in Stroud, Gloucester and Morpeth, Northumberland. Browse online brands such as Barbour, Barbour international, Valentino, Clarins, Holland Cooper, UGG and many more.
Contactgegevens
Fox Valley Way, S36 2AB, Stocksbridge, Verenigd Koninkrijk
- info@sandersonsdeptstore.co.uk
- sandersonsdeptstore.co.uk
3,2
Gemiddeld
456 reviews
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The size was all wrong
The size was all wrong. It was too small and didn't meet the size specifications. I returned it for a refund which took over 4 weeks to come, after writing numerous emails chasing up.
3 februari 2025
Antwoord van Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Lovely Barbour gilets
Lovely Barbour gilets, purchased for an excellent price in the sale. Swift delivery
10 januari 2025
Well priced and efficient delivery
19 januari 2025
Antwoord van Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
You cancelled it!
You cancelled it!
Website said discount was site wide and then store stated that the item shouldn’t have been included. My order was refunded, even though it should have been fulfilled as a contract was entered into, so legally should have been supplied
13 maart 2025
Antwoord van Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Antwoord van Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Sanderson store purchase
I love this shop they have a good selection of products and the staff are knowledgeable and helpful they go extra mile if you have any questions.
1 maart 2025
The garment I purchased was exactly as…
The garment I purchased was exactly as expected and delivered on time and professionally
30 januari 2025
Super speedy dispatch and well wrapped…
Super speedy dispatch and well wrapped package for protection.
14 februari 2025
Order was cancelled without explanation
Ordered product, checked tracking information and seen that the order had been cancelled without an explanation however refund was fairly swift
13 maart 2025
Antwoord van Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Brilliant promt service an delivery.
14 februari 2025
Ordered an item next day delivery
Ordered an item next day delivery. Wasn’t sent out. Had to chase for item to then be told it’s out of stock. Only positive was refund was instant. Wouldn’t order from here again.
12 februari 2025
Antwoord van Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Excellent service
Excellent service, I had been in the store some weeks ago with my daughter who pointed out a bag she liked I did an online order due to her being with me and I wanted it to be a surprise gift. It was wrapped perfectly delivery was super quick. Thanks to all x
1 maart 2025
The online ordering is simple and quick
The online ordering is simple and quick and I have no issues with delivery. They are always swift and update you regularly.
1 maart 2025
Dress received with hole & staining
One of the dresses I received had no tag, staining and a hole in it. Sandersons replied once to my email asking for a picture of the label, that it didn’t have. I can’t even wear the item. Very annoyed and wait for a resolution with bated breath!
26 februari 2025
Antwoord van Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
i never recieved my order
i never recieved my order which i placed in January. i emailed and an investigation was raised with DPD but was never contacted regarding it. After me contacting DPD they told me that they had replied to the company however i was never contacted, i have tried emailing and phoning and haven’t had a reply.
13 maart 2025
Antwoord van Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
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