Santafixie Reviews 242

I ordered the item on 29th September, expecting it to arrive within 2-7 days, but Santafixie hasn't event dispatched it to me.

Awful. Nut didn’t work to fix lock to bike. Had to ask weekly for 6 weeks and has still not been resolved. Buy product elsewhere.

I cannot stress how much I advise against ordering from this company if you are based in the UK.

The delivery took 3 weeks (there was no mention on the uk website of the estimated delivery time) - by which time the birthday had passed, of the person whom the gift was for.

Since then, for more than a month, I have been trying to return the item. The company will not let me print my own label to return the product, only allowing me to accept their collection service.

They have given me dates on which to expect their courier to pick up the parcel but I am yet to see a real person turn up.

They take days or weeks to reply to emails and have no phone number by which they are contactable. I have asked to speak to someone to resolve the issue a number of times to no avail. It seems this is a deliberate tactic to force you to accept the unwanted items.

Please avoid buying from this company at all costs if you are based in the UK.

I ordered a product from them over a month ago and it still hasn’t arrived. I received only brief replies and then no response at all. Have a better relationship with my Dad, and I haven't seen him since Tony Blair was PM

I ordered a Cane Creek suspension post. It arrived, well-packaged, within a few days.
Happy to buy from them again.

DO NOT BUY FROM THIS COMPANY ! Communication is shocking ! Order still not arrived . Now on October , the order was placed in August . Been told a replacement is on the way but no confirmation of this . Then promised a refund . NOT HAD THAT . Absolute joke of a company . Spend your money elsewhere

Good experience ordering from Santafixie, best price I could find for the helmet I wanted and no issues with duties to be paid etc for UK order. Thanks 🙂

I ordered a bicycle from SantaFixie on 23/08, which subsequently arrived on 03/09. I had no issues with the time for delivery considering it was being shipped from Spain. The item arrived damaged so I contact customer services at SantaFixie on 06/09. Despite several chases I only received a response on 13/09 asking to send more photos, which I did so. Since then I have received no response, despite several email chasers. Incredible disappointing. DO NOT USE THIS COMPANY.

Ordered a bottle dynamo fix for my bike as the previous one had died on me after many years. A little apprehensive about ordering online, but it arrived on the estimated date, and it works beautifully.

I had a good experience, I ordered my items (Based in London) and they didn't take that long to get to me. Reading trust pilot reviews after putting my order through got me worried a little. They came through and items arrived as described and at a timely manner.

Accidentally ordered 2 of the same item due to delays on the website during checkout. Emailed before dispatch to cancel order and no reply. Emailed orders to start return twice, no reply. Not made clear before purchase that return shipping would be quite expensive. Not happy with experience and still haven’t returned second bag.

Competitive prices and good choices. Just to be aware of, as others have mentioned- the items are shipped from Spain so don't expect a 3 day delivery for standard. I probably had just over a week for delivery from ordering.

Good value. Tracking did not seem to work, but items eventually arrived safely.

I ordered and received a Bern Helmet from these guys after failing to find the product elsewhere online. I was a little bit apprehensive because of some of the other reviews about delivery times but I simply set myself a different ‘expectation’ of a a couple of weeks…..needless to say it arrived within a week and was better than I hoped.

Santafixie weren't able to fulfil my order but contacted me with an alternative but I opted for a refund which was dealt with promptly. Communication was excellent so no complaints.

I had a new cassette missing two sprockets and a few spacers
It was great to find and receive the service i did

Parcel arrived a day late unable to track parcel

Products arrived within allotted time. Very happy with price and quality.

Found the very tyres I wanted at a decent price.

Product is good and price competitive but the guidance on delivery is completely misleading - 3-4 days means 3-4 weeks. They only dispatched when I chased a second time, no response except to thank me for signing up to their mailing list.