Got to be the worst bike shop to order from - the delivery times are a joke - ordered over a month ago and still nothing, no tracking nothing Just seen that I've been refunded 14.99, which is the... Toon meer
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I bought a crankset which I couldn't find anywhere else to replace a worn one on my bicycle and a bell to replace a cheap one that had always been broken. I had never heard of this retailer before pro... Toon meer
Good quality product well packaged. Good price. Reasonable communication and made it clear that customs delayed the delivery. Had to resell since product was spot on, but AI advice was not - but not a... Toon meer
Dear Santafixie Customer Service, I am writing to raise a formal complaint regarding my order. The order was placed on 7 April with an advertised delivery timeframe of 6–7 business da... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The best range of urban, single-speed, fixie and track bikes. From complete bikes to specific components for your bike, including everything you'll need for urban cycling.
Contactgegevens
Spanje
- santafixie.co.uk
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fab looking set of wheels little heavy…
Fab looking set of wheels little heavy but great quality for the price
Be careful with sizing
The company is fine. Good communication and service. The product was bought as a replacement for exactly the same T shirt but on delivery I have found the sizing has changed. Probably due to a change in manufacturer since my last time buying this T-shirt. The new T-shirt is too big for me.
Unfortunately the process for returns and replacement is too expensive so I will live with an oversized T-shirt
(Apparently that’s trendy 😂)
Had similar to what I required
I give 4 stars only because of the long wait, although knowing the handle bar was from overseas. Wanted one the same as the previous bent one, but this was the closest, although a little taller. Just pleased to have found what I required, and this web site had it.
UK customer
UK customer. I ordered a set of Kenda tyres in cream. They arrived in perfect condition at the time and date stated. Even with taxes and duties the tyres were still cheaper than I could source in UK. Excellent company who I will be using again
As advertised
As advertised - Good price, prompt delivery, excellent product. Can't ask for anything more.
They scam me
They scam me. I bought a bike a week ago, and when the delivery has to take place, the deliver day they send me an e-mail informing me that they didn't sent the bike because there is no stock and they offer to buy a more expensive bike and they gave another option 2 times bigger to the bike I "bought"
Now they doin't want to return my money and I don't have none to talk I have to report it to paypal.
I am very impressed with this company
I am very impressed with this company. I ordered a bag and a couple of hours later, I realised I ordered the wrong size. I emailed them and they responded quickly confirming they would hold the order and asked for correct order details. They confirmed the order and refunded me the difference! Responses were quick and communication was clear. The correct bag was received though I did have to wait but it arrived within reasonable timescale.
Terrible
Terrible.
Do not ship orders
When chased get nothing useful in response
Order placed nearly two weeks ago and not even shipped!!!!!
You can trust them
Was very wary given the bad reviews but my order arrived quickly and as described. Great value
AL OK FOR ME TYRE ON AND RUNNING
Good service for quality Latex inner tubes…
Ordered latex tubes to fit with Challenge Getaway tyres. Good price, very good tubes and quick delivery.
Arrived on time
Yes, we got the delivery as promised and on time. It fitted exactly as the spec suggested.
Ordered bike tyres.
Ordered bike tyres.
Good price, delivery duration was fine.
Would order again. 👍🏻
AVOID AT ALL COSTS
Company has charged me, it's been 8 days and the order hasn't shipped yet. Nor can I speak to a human about it. Nor can I get a refund. Avoid like the absolute plague.
Terrible service
Terrible service. No communication, misleading delivery claims. They promise delivery timeframe of 3–5 days, but even after 10 days, the item still hasn’t been dispatched. Reaching anyone directly is impossible.
Worst of all, they claimed the item would ship “ASAP” that was five days ago, and still nothing. Completely unreliable. Avoid at all costs and shop anywhere else.
Sexy bike, great service
I've been buying parts for my old bike for years on this site. Their prices are competitive and product quality is fantastic.
I've now got a Santafixie Raval and I'm really pleased, the bike is a beauty and runs really well, such a head turner! The service has been top notch, as always.
Ordered a bike lock almost 3 weeks ago
Ordered a bike lock almost 3 weeks ago. Still not arrived. Refunded my shipping cost last week but despite numerous emails no product has arrived. Sent tracking numbers that do not work. I have demanded a refund twice now with no response. This firm is absolute.rubbish! Beware
Santafixie Raval
A couple of years ago we bought a Santafixie Raval and we are very happy with it. Recently we ordered some spare parts and new wheels. The process was smooth and price is very competitive. We will continue buying from them.
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