Santafixie Reviews 243

I have not received my order and, according to the tracking info, the order has been stuck in a GLS warehouse in Spain for two weeks. The customer service chatbot doesn't recognise the order number. It is fake!

This is a scam! Customer service useless. The tracking is fake. Avoid!

Communication with staff by email was polite and very prompt. It wasn't completely clear that the goods would be sent from spain. However not a big problem, the goods were well packed and perfect.

A great place to shop online, and no problem with delivery 🙂

Great service and great price.

wide range of parts to choose from all really good quality & proper competitive pricing, very good packaging, & great delivery using gls.

The wheels were perfect replacement for my restoration. Quick delivery from Spain!

Best price available, and delivered within a week or so as they said it would be. What more can you ask?

Good prices, good choice of product, delivery took several days longer than stated.

These dynamo lights, front and rear, were perfectly suited to my hub dynamo cycle with the front emitting 60 lux, clearly enough to both allow you to cycle safely in the dark as well as simply be seen. Good quality goods at a competitive price.

No despatch and no delivery of product. This is a failed company and should not trade. Do not give them your money.

EDIT: I cancelled this order and it all went very quiet (had to chase) until I received an email saying I couldn’t cancel as by some miracle the order had despatched. This company is lazy and dishonest or both but regardless I will never order from them again.

Really unhappy with Santafixie customer support. I bought a complete bike a few weeks ago. It arrived with both brake rotors bent. I contacted the customer support team who were initially responsive and referred my issue to the bike manufacturer. I chased a couple of times (after hearing nothing) and was told that told the manufacturer hadn’t responded, I’ve now chased again twice and have had no response at all from Santafixie. Really frustrating as I have a bike that is not meeting my expectations…

I would definitely use Santafixie again. Choice of products is good and delivery was quick even coming to the UK from the continent. Pricing is competitive as well which is always a bonus.

I will definitely be purchasing from them again! I now have the best bicycle helmet and for a fraction of the price! Considering it had to come from a different country, it was reasonably quick shipping, and they gave me a couple of cool stickers that are now on my bike! Could not recommend more!

Great price and service

Quite a quick delivery. Informed of order progress. I would recommend them as a supplier.

At the time of writing, it's been more than 3 weeks since I placed an order and nothing has arrived. I've had no updates, emailed customer services who haven't even replied to tell me why it's being delayed.

Had to wait 2 weeks but so worth it for the price I paid .
Contacted the company after a week to make sure my order was okay and they replied 2 days after and were really helpful!

I have just bought an Ortlieb 35L Backpack and was very pleased with the level of customer service that I recieved. The item arrived on time, was exactly as described and the communication from Santafixie was excellent. I would certainly be happy to recommend them based purely on my personal experience!!!

Arrived on time, great tyres, thanks santafixie