Sapphireparking Reviews 

Avoid this company.

We followed the booking instructions and called 30 minutes before arriving at the airport, but still had to wait a long time for the driver to collect our car.

We were then charged an extra £8 on arrival and £14 on our return, despite the booking confirmation clearly stating that the service was fully inclusive and that no additional airport levy charges were payable.

The return service was even worse. We called immediately after landing as instructed, but when we reached the public car park, nobody had told us where the car was. We had to call again, only to discover that the vehicle had been left unattended with the keys sitting openly on top of the front wheel. Anyone could have taken them and driven away.

The car was also returned absolutely filthy, covered in heavy dust and dirt.

After inspecting it properly in daylight, we then discovered a long, deep scratch down the side of the vehicle and damage to the lower section of the door, which has been bent out of alignment. We have video footage taken immediately before handing the car over that clearly shows this damage was not there beforehand, along with photographs of the condition in which it was returned.

We have submitted a formal complaint and are seeking reimbursement of the additional charges, compensation and full payment for the repairs.

A completely unacceptable service and a serious lack of care for customers’ vehicles.

Do not use this meet and greet service, eating over an hour to get our car and water along time for someone to pick it up. They do not care how long you are waiting and are incredibly rude

Do not use this company.

I booked originally to pick up on 4th August but amended my booking to the 3rd. When I dropped my car off, the attendant confirmed to me that my pick up date was indeed on 3rd August. When I landed on the 3rd and rang to let them know, the man on the phone claimed to have no knowledge that I was due on 3rd, and insisted that I was making it up because his system says the 4th. I explained I had changed the date, it had been confirmed by the attendant at drop off, and that I had email confirmation of this. He said I couldn't have my car because it was apparently blocked in at loads of cars, he actually laughed down the phone when I tried to argue that I needed my car to get home (it was late in the evening), and then hung up on me. I then tried to phone back 10 times and was put through to voicemail each time. I had to use someone else's phone just to get back through to them again. Both times I managed to speak to them, they didn't identify that they were from sapphire parking which I also found very strange.
When I managed to get through via another a phone, they said to go to a different location to that in my booking email (level 3 of car park 6 instead of level 5) and that it'd be there in 30 mins. I was then sat thinking either they were trying to mess me about, or they had discovered that I HAD in fact booked to pick up on the 3rd, not the 4th. I received no apology over the phone nor when the driver eventually dropped the car off. They caused me a huge amount of undue stress late at night. Do not use this company.

If I could give a 0 I would. DO NOT USE is company. They are appalling. They made us wait for 2.5 hours and lied constantly about why they were so long in returning my car. The man on the phone - Vic -was rude and unpleasant . They promised me a refund but when I have phoned the phone number is no longer in use . They have not responded to my emails.

Dropped car off with a quarter of a tank of fuel. On return fuel tank was empty! We also had to pay £8 on arrival and again on leaving the carpark, so an extra £16 not mentioned when booking. Don't know where they'd taken our car, but apart from the lack of petrol there were massive dirty boot prints on all 4 car mats and doors. Looked like it had been used at a building site. Mobile phone charging cable missing on collection.

DO NOT USE THIS COMPANY! Firstly, I'd booked a North terminal drop off, but they tried to convince me to go to the South terminal. I also do not believe they are approved by Gatwick because instead of dropping off in areas identified for off site parking providers, they told me to go to the roof where they just met me and took my car. There were also unexpected entry and exit fees, which wasn't clear on the booking.

When we returned from holiday, I called Sapphire when we got our luggage, I spoke to an unbelievably rude staff member, who said it would be at least 1 hour before our car would be dropped off, again on the roof level. When I questioned this he said we need to read the terms and conditions, which I obviously wasn't too happy about. When our car arrived it looked like it had been dragged through a hedge, I complained to the driver, but I could tell he was used to this and he just gave me a ticket and headed off.

The service provided by this company has to be the worst I have ever experienced, not just for parking, but any service.

I booked this through 'Fly Park Compare' so feel they are partly responsible for allowing such a shambles of a company on their compare site.

Avoid Sapphire Parking at all costs!

Avoid avoid avoid - absolutely terrible.

If I could give zero stars I would.

They will park your car miles away in an insecure location. They will think nothing of causing damage to the vehicle or using your petrol.

Worst part though: Advertised as returning your car within 20-30 mins is a complete lie. You will be 1hr minimum to get your car (if you are very lucky).

They are rude on the phone, unprofessional and are simply foreigners scamming holiday makers.

Do not use! If you do end up using them, photograph everything and record every conversation. 101 Sussex Police are aware of this rogue operator so report to keep building evidence. Get them out of Buisness.

Terrible terrible service. It is not meet and greet. It’s park and panic. I’d rather give my car to a homeless guy to sleep in for the week.

If I could express my hatred, disappointment and regret any more then I would.

Every day they have a mob of holiday makers ready to lynch them - they only stay in business because people don’t read reviews or believe them - let this review end that cancerous cycle.

Do not under any circumstances use this " meet and greet". It is the worst service ever. Who waits an hour on a meet and greet. Its a total joke.

Took my money, never turned up. Left me in the car park telling me someone was there for an hour, I missed my flight and they blocked my number.

Scammers - paid and never turned up.

We booked via your Fly Park Compare - Sapphire Parking. We have just arrived at Gatwick and been told that they don’t have any drivers and we could be waiting here for hours and they can’t do anything about it.

This isn’t what we should be experiencing. We called them and they have told us to stop disturbing them and they threatened not to give us our car back. DONT USE

Absolutely disgraceful service. Avoid at all costs.

This was, without question, the worst airport parking experience I’ve ever had.

After returning from our holiday, we waited over two hours for our car to be returned. During that time we were repeatedly lied to by different members of staff. Every time we called, we were given another excuse and another promise: “45 minutes”, then “30 minutes”, then “15 minutes”. None of it was true.

We were also told there was “a lot of traffic”, despite being told they were only six minutes away. If that’s true, how does a six-minute journey take over two hours? It makes you seriously question where the cars are actually being stored.

The staff were rude, dismissive and showed absolutely no concern for the inconvenience they were causing. There was no apology, no honesty and no accountability.

To make matters worse, another customer waiting with us had been told they had actually lost her car. She ended up waiting around two and a half hours before it was eventually found. That alone tells you everything you need to know about how this company is run.

After reading the reviews on Trustpilot, our experience clearly wasn’t an isolated incident. It’s shocking that this company continues to operate like this. I genuinely cannot understand how they receive positive ratings on comparison websites, as our experience, and many others’, suggests something very different.

I will be reporting this company to Trading Standards because this level of service is completely unacceptable.

If you value your time, your car and your peace of mind, do not use Sapphire Parking. There are plenty of reputable airport parking companies. This is not one of them.

We are currently waiting at Gatwick Airport, first off when we got to the airport for our flight some days ago, they did dodgy business and acted as different people to message us (terrible + fraudulent, Metropolitan Police pls look 🙏🏿). They were messaging us under FAKE MESSAGINGS. My son was very upset and cried at the airport and he was shaking. So now we've got back and then they said we have to wait another hour for our car, and we don't even know where our car is, just ghosted us.... A scam company and piece of low budget airport scammers and they don't even know how to do their job. I pray Gatwick Airport should remove them from their list because terrible... i wish on this app we can do no stars... because that's what it is.

AVOID AVOID AVOID AT ALL COSTS!!!

Absolute cowboys. Threatened and swearing at me down the phone, had to wait over 2 hours after landing to receive my keys kept telling me 5 minutes. All the other reviews about this company are true the people that drop your keys off literally look homeless. On top of that came back to my car to find the inside had been thoroughly ransacked! Glasses and aftershave/perfume stolen. They also go by another company called iparking apparently. Even the staff at Gatwick said they have these issues with these people all the time.

Service was terrible, one hour late to pick up and drop off the car, staff were ignorant and rude to the all the people who were waiting an hour or more. Service promised to be provided 20-35 minutes yet are always over an hour late. Thoroughly do NOT recommend.

If I could give no stars it would be too high... Clueless.
Followed their instructions, but I'm not sure they knew which day of the week it was. Getting the car picked up was very slow with no clear instructions and involves just hanging around in the car park by the lift.
Collecting was worse, several phone calls, all answerphone except one,,
They clearly were not expecting me / had no staff? said they would call back - never did, so had to wait over 30 minutes hanging around in the car park again (we guessed by the lift) not knowing if/when the car would be coming.
No return instructions given on the booking confirmation (just collect from Level 5), but I found a ticket in the door pocket with detailed instructions..!!!!
I assume they should have given me that when I left the car. ?
Absolute chancers, unprofessional simply does not cover it. How / where they could possibly get a 4.5 star rating on the Compare Gatwick Car Park web site is beyond me.

Never ever again!
Calling for over 40 mins then waited longer to get the car dropped off.
On return took half hour to answer the phone then an hour and 15 mins to turn up!!! Waiting with 3 kids - didn’t really care, just walked off. Absolutely shocking

terrible - waited 2 hours for car return DO NOT USE BEWARE !!!

For my flight out, despite giving 35 minutes warning of my arrival they took 40 minutes to arrive (on top of the 35 minutes) which meant I was having to run for the plane with my two young children.

When I came to pick up my car the number provided went straight it answer phone. Then I struggled to understand the instructions from the person who eventually called me back (20 minutes later) who then took 50 minutes to bring back my car. He parked across 2 disabled bays, couldn't find my car keys for over 10 minutes, spilled his Monster drink all over my front seats, someone had been through the middle storage unit in my arm rest and taken out some of the snacks and there was a warning light showing 'check brake system' and the brakes barely worked.

It was appalling service and quite frankly dangerous for me to drive home. I've no idea what was done to the brakes but my car isn't safe to drive. It was in perfect condition when I dropped the car off and had just flown through it's MOT so this was an issue they must have been caused by one of the drivers.